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I bought a Volvo xc90 used. I had nothing but problems with the vehicle. I was told when the vehicle was in for service I would get aloaner car , but I wasnt told it could take a month or so to get the loaner car. While my car was in for service it was hit in the parking lot by a parts truck. I was not informed of the damage to my vehicle when I picked it up. It wasn’t until I got home that I noticed the damage. I had to call the dealership up and they informed me THEN that my vehicle was hit and they would fix all the damage. Had I not noticed the damage they would not have ever told me.
Their prices are sky high and they are pressure salesmen. I bought the car and was disappointed immediately, had lots of problems. Brought it back five times and it still wasn’t fixed. Had the car a few months and then traded it in elsewhere. Lost a bundle but got a much better deal from Chase. Go anywhere else, but don’t go here.
We at Volvo of Danbury are very concerned about the experience this person claims he had at our dealership. We are not sure why he chose to purchase from us in the first place if he felt the prices were too high and the sales person was pressuring him. Be assured, that is not the way we conduct our business. The culture at our store is based on four priciples set forth by the owners and adhered to by every employee. These principles guide our decisions and have made Volvo of Danbury one of the highest rated dealers in Customer Satisifaction by Volvo.
Our Business Principles:
· Fair & Competitive Pricing
· Excellence in Service
· Integrity
· Respect for the Individual
We are Dedicated to Providing our Customers with Premier Service & Value, and would love the opportunity to make right any situation that caused this type of response.