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Tracy Toyota will TELL YOU whatever they can to sell and get you to sign their CONTRACT. The pay LIP SERVICE ONLY. Their promises and contract mean nothing. YOU WILL HAVE TO TAKE THEM TO COURT. They will SAY all the RIGHT things but will NEVER come through. *BUYER BEWARE*
DO NOT BUY FROM THIS DEALER
This place is horrible and do not have any customer service at all. Their service staff caused a scratch on my new truck and now they’re declining to fix the issue after we took it in for an estimate that their Relation Manager Cynthia Tyler has approve for the fix. Once the estimation was given, she gave it to that idiot director of parts and service Mike Botelho for approval and guess what??!!! that idiot decline it. Now trying to get a hold of the general manager Steve Haworth is also a nightmare. Can’t even get a hold of him. Sent him email and he doesn’t respond. Can’t even leave a message too. I will make sure they take responsibility and pay for the scratch that they made to my new truck. I will exhaust all route and will take them to small claims court if I have too. I will also let the media know of what kind of dealership this place is too.
The sales person was ok. The management treats customers like trash ignores their requests and offers and generally tries to rip you off.