Toyota on Tustin ave in Toyota of Orange serving Orange County area:
If you’re looking for a new or used Toyota on Tustin ave in Toyota of Orange Orange County area, then you’ve come to the right place. At Toyota of Orange on Tustin ave in Toyota of Orange we have a huge selection of quality new 2010 Toyota and used cars, trucks, and SUV’s. We’re proud to be a premier Toyota dealer for customers from, Orange County, West Covina, Pasadena, Riverside and San Bernardino County for over 35 years.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2011
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Vehicle make
Highlander
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Service Technician
Jeff
My Toyota of Orange reviewI am furious with Toyota of Orange. They dripped something in my car during a 10k maintenance and would not take responsibility for it. Whatever it was it eroded my gear shift panel from the time I dropped it off to the time I picked it up. I even took pictures of the sticky stuff and it clearly shows how they tried to wipe it off and didn’t do a great job. In the cracks there was a blue liquid and after an hour it was dry and looks horrible. When asked to take responsibility for the problem Jeff Smith said no, we will not and sent me away. RIDICULOUS! If it was something I did, how could I have drove my car with wet sticky stuff on the panel, left it for service and came back an hour later to pick it up and no one in that time noticed it. This is my 5th Toyota and I will never go back to this dealership again unless they fix this obvious error on their part!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jeff Smith
My Toyota of Orange reviewI am furious with Toyota of Orange. They dripped something in my car during a 10k maintenance and would not take responsibility for it. Whatever it was it eroded my gear shift panel from the time I dropped it off to the time I picked it up. I even took pictures of the sticky stuff and it clearly shows how they tried to wipe it off and didn’t do a great job. In the cracks there was a blue liquid and after an hour it was dry and looks horrible. When asked to take responsibility for the problem they said no, we will not and sent me away. RIDICULOUS! If it was something I did, how could I have drove my car with wet sticky stuff on the panel, left it for service and came back an hour later to pick it up and no one in that time noticed it. This is my 5th Toyota and I will never go back to this dealership again unless they fix this obvious error on their part!
I serviced my 2004 Scion XB at another dealership for almost 10 years. I moved an hour away from that dealership so it is not convenient and I had to find one closer to my house and work. Toyota of Orange is on my way home, great! I’ve used their services a few times over the past couple of years. I questioned their service on a couple of occasions, but gave them the benefit of the doubt. I had a routine oil change done late 2013, shortly after my car was smelling all dusty. I thought, wow I need to change my cabin air filter. I went to install the new one, and discovered mine was gone! Peculiar, my car had only been serviced by Toyota of Orange over the past year. Again I dismissed it. My car was a little past due for it’s next oil change, I was going on a vacation and took the day off of work to run errands before leaving. Not having time to waste, I went online Monday 4/8 and set up a service appt for 8:30 Friday 4/12. Monday night I received a return email that the Toyota of Orange recipient was not valid. Hmm…So I called Tuesday morning 4/9 and again made an appt for 8:30 Friday. I arrived at my appt today at 8:15, got in quickly, I told my service guy, Brandon that I’d be waiting, thinking it would be 30 min – 1 hour. Afterall, I did make an appt! Two hours of waiting I asked the cashier if my car was ready, thinking I must have missed them calling my name, she said she didn’t have the paperwork, so they must still be working on it. I went outside and waited, then decided to look over the estimate, Brandon put 10:30 as the estimated finish time! I was shocked, 2 hours for an oil change, with an appt?! At 10:45 I asked Brandon about my car, I needed to be across town at noon. He checked the computer and it said my car was checked to a technician and it should be in one of the first stalls being worked on…I checked, my car was not in their stalls. I did find it still in their waiting parking lot! I told Brandon this so he checked with the technician and came back saying my car was next. I told him I had to leave, 2.5+ hours is too long for an oil change! He stated that they were busy and that he was sorry. I know Friday’s are busy, that’s why I made an appt!
I took the car and went to my appts. On my way back, I thought I’d give them another chance to make things right. I called and Aaron, said they should be able to take care of me. I got to the dealership and spoke with a service manager about my horrible experience. Yes, I expected them to make an opening and service my car right away, afterall it’s only a routine oil change and I’d already waited for 2.5 hours! The service manager said it would be an 1-1.5 hours. I told him I didn’t have that much time, since they’d wasted my time in the morning. So I left. I then called the dealership, explained my story and asked to speak to someone above the service manager. I was transferred to Jeff (I believe) he sounded like the service manager I’d just spoken with in person. I explained my story to this guy, he took my information, said he was going to walk back to the service department, see what they could do and have someone call me back. An hour and a half later, still no call! I will never use this dealership again for anything, and I’ll inform any and everyone I know of this experience.