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I have bought a Toyota Highlander XLE AWD from Toyota of Kirkland. I had several interactions with a salesperson there that I thought seemed trustworthy. As the process went along, he got his sales manager involved. This gentleman must have lied or deceived me within this 4 hrs of conversation. Be prepared to sit down and put in 4 hrs. or more of your time. They’re counting on it, that’s why they’re there. It’s even worse when the salesperson says they have to talk to their manager eight different times after threatening to leave 6 different times. It made it worse when I watched the salesperson walk up to his manager and was obviously just bs’ing with him attempting to make you impatient and agree to a deal that is not what you were looking for. They brought me different sets of numbers, all supposedly based on the same pricing, with different monthly payments. Finally, we agreed on a deal with 8 years Extended Warranty Platinum, PermaPlate Protection Package, Lifetime Powertrain Warranty and set of accessories (Crossbars, Edge Guards, All Mats, Rear Bumper Protector, Body Side Molding, PulseProtect). We signed a contract by paying $3000 through credit card and signed all the financial paperwork.
When I checked documents after reaching home, I found that I have been given 8 year Extended Warranty from some 3rd party (Protective Asset Protection) and not from Toyota Financial Services. They deceived me by giving warranty from third party. Next day I went there to give check of $7000 (remaining of $10000 down payment). I told Sales Manager that the paperwork did NOT match the deal we’d worked out. I have been given 8 year Extended Warranty from some 3rd party and not from Toyota itself. Also Sales Manager refused to give some of agreed accessories and threatened me to cancel the contract. He promised me to give $150 gas card instead of $500 worth of accessories (Rear Bumper Protector, Body Side Molding) which sales person agreed during the deal.
I am not happy with Salesperson lies for striking a deal with me and then change in his behavior very next day when I asked for accessories. I spent 46K+ money and no happiness while moving out of dealership. I will not recommend this dealership to anyone as they fooled me by not providing extended warranty from TFS and agreed accessories as per deal agreed.