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I cannot say enough negative things about this service department. Our car has been serviced at BMW North Haven, CT for many years, but in the last 3 years has gone downhill significantly. The car is returned to us “fixed,” but the problems are not “fixed,” they keep the car up to two weeks for service, no loaner, and they do not do quality repairs. Our battery was dead, and our car was towed in. They replaced the battery, but when we got the car back, fans were not working, sunroof was broken, and alarm kept going off. Took it back to fix these, and were charged another $2000. to get the car back again with sunroof still not fixed, fans again broken, and they even lost the key this time. No quality whatsoever. We will never, ever again use this service department. We were appalled with this service department. Needless to say we will never recommend them. We have had it with BMW North Haven, CT and will never return. Beware!