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If only I could select negative stars…here is a case of bait and switch and stereotypical car salesman behavior.
We made an appointment to close a deal after receiving a quote from BMW of Fairfax via email. We made sure to also confirm the quote twice on the phone. Upon arrival at the dealership, we were greeted with a car salesman who looked up our information. He disappeared twice, during which I called the original quote provider, and again he confirmed that the quote was correct. A few minutes later, the car salesman reappeared with the quote provider, who then apologized that this was an incorrect quote and he did not intend for this to happen. Whether this was a genuine mistake or not, this bait and switch was a complete utter waste of our time.
We were furious, walked out, went back in and demanded to speak to a manager. While knowing that the manager will not do anything because he is ultimately the leader of the pack (of wolves), he needed to know the lack of professionalism. After some back and forth, he “apologized” and proceeded with an act of “what’s the right thing to do?” He then said that he will give us a “deal” by selling the car to us at cost, at 7% off MSRP. He must have thought we were born yesterday, and that in this day and age, no one does their research when buying a car. We had already received a quote of 7% off MSRP from another dealer, so this was utter rubbish. John Hayes (sales manager), if you’re reading, “doing the right thing” means following through with what was agreed, not baiting the customer in, and “cutting a deal” that still leaves the customer losing.
Why does a dealership selling elite products get away with such unprofessional behavior? Because they think they are the only dealership in an affluent neighborhood and couldn’t care less.
this dealership will try to scam you .caught them in two lies(scams),they tried to backtrack their sales pitch,but too late,they need to have morning meeting to be on same page.please dont waste your time there.to them it is all about getting every dollar from you no matter what, people do the research you will find out this is true.we all need to send this to everyone.need to trust or car dealer to be honest to us.stay away from hugo and bmw of fairfax. tell all friends
Is this BMW of Fairfax or Yugo of Fairfax??:mad:
Last Fall, we took our 2002 330ci to BMW of Fairfax because the convertible stopped working. After diagnostics were performed, we were told that an electrical wire in the convertible’s wiring harness had broken. Our car was in its last month’s of an extended warranty, so we were told that the repair would cost us $148 out-of-pocket (we saved $525 on the actual repair bill). No other options were provided to us at that time. We picked up the car in the evening and the next morning we discovered 1) part of the wiring harness was hanging out and it caught the interior headliner everytime the top was opened and closed, 2) the XM antenna wires that ran through the interior of the car and through the trunk were pulled out and were dangling loosely in the trunk and 3) the rear tongue cover panels on both sides were broken one was cracked and the other was snapped into at least two pieces. We took the car back and the BMW service advisor tried to pin the broken tongue cover panels on us – that they were broken when we brought it in. Thank god for small favors, it fortunately did not take much argument to convince him that, in fact, the damage was done by BMW of Fairfax and he agreed, somewhat reluctantly, to fix the tongue cover panels at no additional cost to us. They did not address the wiring harness issue or the pulled and loose XM wiring. We were so disgusted and frustrated, we did not pursue the other two issues further with him.:(
Lo and behold, earlier this week, the convertible top stopped working. We called our new service facility, Advantage Certified of Manassas Park, to see if they could perform the repair. James told us that we should take the car back to BMW of Fairfax as the work should be under warranty since the repair failed within five short months. Of course, he was right. Any reputable repair facility should stand behind its work regardless of how shoddily it performed the original repair. With some trepidation, we took the car to BMW of Fairfax, explained the situation to a new service advisor, and hoped for the best.:eek:
Of course, BMW of Fairfax lived up (or should I say “down”) to our expectations and we discovered our trepidations were not unfounded. Unbelievable, but totally expectedly, we were told “it’s not our fault – a different wire broke.” We were told that they were not sure which wire broke, but it wasn’t the one they fixed – we should replace the entire harness – after all, this model BMW tends to have this problem and the harness should have been replaced. Why, we asked, were we not given this option back in the Fall, when our extended warranty was still in effect (it had since expired during the Winter) and could either have covered it or at least covered part of it, saving us significant $$$. Further, we asked, isn’t it reasonable to conclude that this “new” break could be due to the carelessness with which they treated our car in performing the repair in the Fall. What a waste of breath – the service advisor continued to deny culpability and stood by his guns. After further discussion he agreed to talk to his bosses and we waited yet another day. Again, what a waste of time – they agreed to a “generous” 10% off the cost, taking it from $1086 to $977. :confused:
What a joke…we could have the pleasure paying them $977 to repair what likely they screwed up…with, obviously, no guarantee that we won’t have to be paying $1,000 again in five months when the top doesn’t work again and they claim that another wire, outside of the work they did, breaks again due to the faulty job they did, again. I can’t help but feel that we are being scammed. Needless to say, we told them what they could do with their gracious offer. We are paying their $149 “diagnostics fee” and taking our car and our business to Advantage Certified of Manassas Park – of course, having to wait three more days before we can pick up our car from BMW of Fairfax.:mad:
This isn’t the first time we have had problems with BMW of Fairfax, but it is certainly the worst and definitley the last. If it were not for the warranty, we would not have taken it to them in the Fall either. We seriously regret that decision and, in the words of The Who, we won’t get fooled again. It is a shame that a high-end marque like BMW has service centers like BMW of Fairfax that treat your BMW like it was a 1986 Yugo.
I thought sales was good but really the service is what made me write my review today about both! I love these people..They are so busy but so accomdating, its no wonder everyone brings there car here for service-
They simply did exactly what they said they would..they beat everyones price and made me fell fantastic-
I guess as the #1 dealership in the Va, DC and MD and area that some people you cannot make happy. They informed they handle over 50,000 customers a year in service and over 3000 sales customers a year so I am not suprised that 4 or 5 cranky people would post someting negative on the internet. I ahve purchased 4 BMW’s, and over 10 other cars in my lifetime-They by far are the BEST i have ever experienced!
$100.00 PLUS was charged for a $25.00 value!!
Any half-rate mechanic tech would have reasoned within 5 minutes what
was causing my problem!
😮 My check-engine light had come on. I immediately took our car into this Dealer for evaluation. After taking my vehicle to this Dealership for
evaluation I will be contacting the Better Business Bureau.
I have 6 children, and only own a BMW due to my parents giving my husband their old one to drive to Naval Base and back, so I may have a car to use with our children.
I was ripped off by BMW of Fairfax, VA and their un-necsessary fees.
NOW I know that I should have merely tightened the gas-cap, and ran the car awhile. The Check Engine Light would have cycled away.
I was charged MORE THAN $100.00 to evaluate something that any even
poorly trained technician with 1/2 of a heart would not have charged much at all for, would have educated me about the problem, and I would have been singing Praises about this BMW Dealer’s Repair Shop.
Avoid this Dealership if you have a vehicle problem.
“Curses To You Heartless Dealership!” 😮
I own a 330 cic. I got into a bad accident over a year ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me with problems galore. I later found out that my insurance has some kind of agreement with them, so I was not surprised that BMW Fairfax was willing to screw the little guy over in the best interest of Allstate Insurance and more referrals from Allstate.
I had a similar issue just a couple of months ago and went to BMW Sterling instead. They did what they needed to do and I am very happy with their service. There is a reason why BMW Sterling far outperforms BMW Fairfax in every customer satisfaction category.
With BMW Fairfax, the problems occurred immediately. The day after I got my car back from the shop, my engine cover fell out the bottom of the car. I took it back to BMW Fairfax to get fixed and they tried to charge ME 600 dollars for it instead of sending the bill to my insurance. I argued that the engine cover was obviously damaged in the accident and that I just picked my car up from their shop the day before. They argued that, once the car leaves our lot there is nothing we can do. I left fuming.
I got even more angry when I looked under the car and realized that the engine cover was not even replaced. The one that was damaged in the accident was haphazardly screwed back on to the bottom of the car just to save the insurance company a few hundred bucks. REDICULOUS.
BMW Fairfax screwed me by not replacing the broken engine cover with a new one. The thing was literally cracked in half with pieces of it missing. They screwed me a second time when the broken engine cover fell off the the day after I picked it up and they refused to charge my insurance for it. BMW should have replaced and fixed it without any additional cost to me.
Since then, I have had several problems with the car totaling to over 5 grand. I suspect many of these problems are due to BMW Fairfaxs negligence and poor handling of my vehicle.
DO NOT GO TO BMW FAIRFAX. The cost is too great.
If only I could select negative stars…here is a case of bait and switch and stereotypical car salesman behavior.
We made an appointment to close a deal after receiving a quote from BMW of Fairfax via email. We made sure to also confirm the quote twice on the phone. Upon arrival at the dealership, we were greeted with a car salesman who looked up our information. He disappeared twice, during which I called the original quote provider, and again he confirmed that the quote was correct. A few minutes later, the car salesman reappeared with the quote provider, who then apologized that this was an incorrect quote and he did not intend for this to happen. Whether this was a genuine mistake or not, this bait and switch was a complete utter waste of our time.
We were furious, walked out, went back in and demanded to speak to a manager. While knowing that the manager will not do anything because he is ultimately the leader of the pack (of wolves), he needed to know the lack of professionalism. After some back and forth, he “apologized” and proceeded with an act of “what’s the right thing to do?” He then said that he will give us a “deal” by selling the car to us at cost, at 7% off MSRP. He must have thought we were born yesterday, and that in this day and age, no one does their research when buying a car. We had already received a quote of 7% off MSRP from another dealer, so this was utter rubbish. John Hayes (sales manager), if you’re reading, “doing the right thing” means following through with what was agreed, not baiting the customer in, and “cutting a deal” that still leaves the customer losing.
Why does a dealership selling elite products get away with such unprofessional behavior? Because they think they are the only dealership in an affluent neighborhood and couldn’t care less.