Welcome to Toyota of Pasadena’s website, where you can browse our entire inventory of new Toyota vehicles and used cars at our Pasadena region dealership. Come visit us to test drive a vehicle, speak to one of our experts, or discuss financing options. You can also call us at our number above. Toyota of Pasadena provides quality vehicles serving the Los Angeles, El Monte, and Glendale area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you’re looking for.
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I recently purchased a car from Toyota of Pasadena and I must say that they are shady…
Even after I told them that I was going to write a check for the car, they financed the car without telling me and basically used my check to pay off the loan, probably so that they could get a kick back from the financing bank. I only found out about this when I met with the Finance person to sign all of the paperwork. And even then, he didn’t tell me about it…when I saw the paperwork and told the Finance person that I was not financing the vehicle but was going to write a check for it, he said “no problem, that’s your choice. You can write a check of it and we’ll pay off the loan or you can finance it”.
I think this all began when the salesperson asked for my SSN and the types of data that would be used to apply for a loan. When I asked him what this was for because I was not going to finance the vehicle but write a check for it, he said that they have to run a credit check to see if they can accept a personal check from me.
And the salesperson was an idiot… They had an ad in the paper that day so I took it in with me and when I showed it to him, his questions were: 1. Are you sure that’s our ad (even though it had Toyota of Pasadena on it); 2. Are you sure that was in today’s paper (even though it had that day’s date on it).
And after they agreed to beat a previous quote that I got from another dealer, the salesman told me “oh by the way, we installed an ‘alarm system’ on the car which wasn’t listed on the window sticker so it will be an additional $695. Right. I told him to remove this alleged ‘alarm system’ because I didn’t want it and they were able to remove this ‘alarm system’ in 5-minutes.
And the delivery process? The salesman drove the car up from the car wash area, handed me the two sets of keys, and told me to read the owner’s manual and let me know if I have any questions. Oh, and to give him all high marks when Toyota contacts me with a survey. Right.
Needless to say, I will not be going back to Toyota of Pasadena for anything, not even Toyota Care service, in the future.
This review is for Toyota’s Internet Sales department.
I recently had an interesting experience with the Internet sales department. Rather than provide a long description, let me provide a basic summary and then reproduce some e-mail correspondence.
Everything started off well: I asked for a quote and was given a figure by one person in the department. The price was quite good, but I delayed making a purchase. A month passed, so I wrote back asking if the original price was still good. I also had a question about my trade-in–I didn’t want to go down there and get a high-pressure “buy now” sales pitch. I simply asked if I could get an estimate and then think about it. Cutting to the chase, I first got a reply that said, “We’re having a big sale now, so come on down!” Neither of my questions were addressed. A few days later, I wrote back and asked the original person if I could get some answers. The response–from the Internet sales fleet manager “C. Y.” was, “We already sent you pricing …. We are not playing any games but you seems you think everybody is?”
I never implied that they were playing games. I just stated that I had not received an answer to straightforward questions. His response, I think, speaks volumes about the dealership and the staff’s attitude toward customers.
Here’s the correspondence (I redacted or initialized all names):
—— Response from CY, Internet Fleet Sales Manager—-
From: “—”
Date: Tue, 22 May 2012 16:12:23 -0700
To: CY customerservice@toyota…
Subject: Re: —
We have already sent you pricing. If you have any other questions, call me at 626-387-5632. You will need to bring in your trade to get it evaluated. We are not playing any games but you seems you think everybody is? Good luck with your purchase.
——My follow-up request for a response—-
TO: customerservice@toyota…
Sent: 5/22/2012 9:26:42 AM
SUBJECT: —
I am wondering if I am going to receive a reply (to my earlier message, copied below).
—— My request to confirm pricing, etc.—-
From: “–”
Date: Sat, 19 May 2012 12:26:24 -0700
To: — customerservice@toyota… http://customerservice…
Conversation: your quote
Subject: Re: your quote
–,
I am still considering purchasing a new Prius, and I appreciate your earlier assistance. I have two questions.
First, since your quote was from last month, I want to make sure that the price you gave me is still “good.” Also, you mentioned that there might be even better deals for the cars you have in stock. I really am looking for the best deal I can get.
Second, I want to know, if I come by to get an estimate on the trade-in value for my 2007 Prius, that I can do so without the “buy right now …” spiel. (I actually dropped by a couple of weeks ago and was grabbed by one of the floor salespeople–knowing that I wasn’t quite ready to buy, I asked if I could get an estimate on the trade-in value of my car. That was a mistake as the guy kept pressuring me by telling me I could only get a firm estimate if I would “buy the car today.” I really hate to be pressured, which I why I prefer e-mail communication.
And, one more question, if you don’t mind: say I purchased the Prius II at $24,154. What would be the final price with tax and license?
Thank you.
On 4/18/12 10:23 AM, “EH” customerservice@toyota… http://customerservice… wrote:
Hello –,
It is important that your Internet experience not only reflects the lowest cost of driving, but also exceeds your expectations of customer service.
The 2012 Toyota Prius you inquired about has an M.S.R.P. of $25,054(Prius II) and $26,668(Prius III).Because of our lower cost of Internet advertising and our large volume of sales, your Internet price would be $24,154(Prius II) and $25,449(Prius III) plus tax and licenses. Also, because of equipment and/or packaging options, we have vehicles in stock with similar equipment that can save you even more. The great news is that we have one of Southern California’s largest inventories, and the most accommodating facility. We can complete as much of the paperwork as you would like online or by phone and go over financing options. Either way, I am here to assist your automotive needs.
That would also be a good time to appraise your trade-in if you have one. If you need any additional information to make an informed decision, please don’t hesitate to call me at (626) 387-5608.
I look forward to earning your business.
By the way, I’ll call you later today if I don’t hear from you.
EH
Internet Sales Manager
Definitely this Dealership i recommend to any people who are looking for great dependable cars…its inexpensive but you get more on what you pay…People are very accomodating, Specially my salesperson, Ms. Cecille Benitez…She is very accomodating…no pressure, no rush on deciding on what cars to choose, She will show you the choices, but still she will let you choose and decide, able to help in any question you might come up in mind…
And my Man, Mr. Luis Santiago, help me alot in processing my papers to get my car even my credit score is kinda little tipsy.. 🙂 …He assist me in anyway he can…He will push it to the limit, like lowering the price of the car, thats why i got the car in good price, low price, but i got more than i expected from my 2010 Corolla Type S…Mr. Luis, Thanks also for the freebies…(you wont know the amazing freebies not until you get a car from this dealership and look for this people i mentioned)…:-)
Thank you so much…more power!
Bought my scion tc from brian davini. Great sales manager, helped make my decision easier, went over the whole car with me and put my mind at ease that I would be safe…even convinced my mom that I was buying a great car..if you want a honest helpful person, I highly recommend him!
My internet sales rep was Raymond Kwong and he was rude, condescending and treated me like I was stupid. It was the worst customer service experience I have ever had.
Sam Warren was such a liar. He persuaded my wife to authorize all the uneccessary repair work without even clearly explained to her what was the repair work about. Being a loyal customer to Toyota Pasadena for so many years, my wife chose to trust him. Ended up she needed to pay for more than $600 for just a routine maintenance. I don’t mind if you still want to go there but beware of Sam Warren.
On August 14th (Saturday), 2010 – I tried to return my wife’s vehilce leased from this dealership after the end of it. They did not accept is saying that there is only one person who assists with that, and who is available ony from Monday through Friday, and only after 1pm. When I asekd if that is the case with all Toyota dealerships – one of the assistants told me that yes. it is, and there is no need to try anywhere else.
I decided just in case to check also Toyota of Glendale after leaving Pasadena one.
The guy who who was in charge of Lease Return there told me that Pasadena assistants lied to me, and that they were obligated to take the vehicle back in any case, and especially that it was originally leased from there (as he mentioned – I could have literally just leave the keys on the counter, and let them to worry about the vehicle from that point).
At the end – Toyota of Glendale accepted my vehiclem and the whoile process took only 5-10 minutes to do so.
Of course I will make sure do not have any business with Pasadena dealership after this.:mad:
I am extremely disappointed with my last routine service with Toyota of Pasadena. I have been their customer for years until just recently, I will no longer give them my business and here’s the reason why:
On July 18, 2009, I had scheduled a routine oil change (about $35.00) for my Solara (2000) and my “customer representative” Molly, talked me into a 5,000 mile serivice instead (about $80.00). That was already a stretch on my single-mom-in-a-rotten-economy budget but it was needed… Two hours later, Molly called me over, my car was almost ready and she told me of over $1,000.00 worth of work that they recommend for my car. I passed on all three of them since my car was fine and I don’t have that kind money to just spend on my car these days.
When my car was delivered to me by Toyota’s valet man, he said, oh by they way, your windshield wipers do not work. I said, well they were working fine when I dropped my car off… I then asked him to call the Manager. Molly and another man came out with the valet man and I heard the man say, what did you do? The valet guy did not respond. Molly then told me that they would take a look at it and she took my car back to the garage. About 15 minutes later, Molly came back out with my car and said the motor works but they need to take the system apart to find out what is wrong, which they needed a 4-hour time frame to do. I said, I could come back next Saturday and she said that would be fine and to ask for Miguel who is her counterpart. I said OK.
By the way, Tuesday morning I got a flat tire–there was a hure screw in my tire. On Thursday, I realized I had other things to take care of that coming Saturday. I called Molly to let her know that I could only wait a couple of hours, she was apparently on vacation, so I asked for Miguel. I told Miguel of my situation and he had no clue about it. I said, didn’t Molly tell you about it? He said no, and that I would have to pay to fix my wipers since they did not work on it during the service. I said, well you also washed the car… I was pretty upset by this time and asked for his Manager who is Luis Gorrifica, he was worse than Miguel in regard to customer service, so I asked for his Manager. I ended up talking to Jack Miller who is well versed in calming upset customers and reminded me that they have been there for a long time and that they are not going anywhere. How insignificant do you think I felt during that conversation? Anyhow, I agreed that I would still bring my car in for a diagnosis on Saturday and take it from there.
On Saturday, July 25, 2009, I took my car in and after two hours they said that it was not their fault, so I would have to pay over $450.00 (parts and service) to replace the windshield wipers’ motor. I refused the service and told them I will not give them my business again. My car was under their care when the wipers broke yet they offered no price negotiation on the repair. How can I or anyone trust a repair shop like this? They could easily do this to anyone else–nickels and dimes…well, they still add up!!!
I hope this helps others. If you encounter the same kind of service problem with Toyota of Pasadena you should also report them to Consumer Affairs and file a complaint as I have.