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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Howard leopald
My Sussman Acura reviewDon’t bother stopping in to even look at a car here. The absolute worst experience ever for purchasing a new car. I left feeling insulted with the way I was treated when I walked in to the trade in offer I was given. The salesman howard was very rude, pushy and arrogant and seemed bothered to even help me and my family. I will never ever ever go back there again, or even to service my car…. they are only 3 miles from my hou. I would rather go to piazza acura of Ardmore which is a little further bur the people actually treat you like a person there and are reasonable.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Howard
My Sussman Acura reviewVehicle was described as “like new” condition and was Acura Certified. I was told that the vehicle had no damage and was in excellent shape. Upon arrival I found that the passenger door, fender and hood had been repainted (very poorly). The passenger door was full of broken glass – some of which fell out when I closed the door. The interior of the vehicle was in very poor condition including a strong smell of urine and scratches, cuts and marks on nearly every surface. Howard Leopold (sales person) told me that he felt the car was in excellent condition and that we just had a difference of opinion. He also denied mis-representing the vehicle prior to my visit. The General Manager (Chuck/Charles) told me that the vehicle has a clean car fax report and that was enough for them to say it had never been in an accident. He would not acknowledge the broken glass or other damage. In return he offered to sell me a brand new Acura for $15k more than the vehicle I originally wanted to look at. Bait and switch in other words. I have purchased three Certified-Used Acura’s in the past from other dealerships. All have been in excellent condition and have served me well. Sussman Acura clearly has serious ethical issues. Acura needs to take a serious look at this dealership and decide if they want this type of operation to reflect their brand. The experience is reflective of many others that I have since found online. I highly recommend avoiding Sussman Acura or any of their other businesses.
I understand that making an major purchase on-line like a car can be a very challenging. It’s the fear of the unknown, I have experienced this myself in purchases I have made.
Thank you for taking the time to tell us about your experience with Sussman Acura. I am sorry that the vehicle did not meet your expectations, and I regret that you were not satisfied with the handling of this long distance internet purchase. I have already discussed this with our salesperson and sales manager and have scheduled a meeting with the Internet Manager and our Vice President to discuss your comments.
Again, I apologize for the distress this may have caused you. I strive to make every customer’s experience a positive one and your comments will help me review our process. I utilize feedback (both positive and negative) from all our customers so I can provide better customer service. I constantly make it a high priority to improve our processes, both in person and through our internet sales, which will continue to help grow our business and improve customer satisfaction.
I apologize about the delay in the refund, you notified me by email on Sunday, Labor Day the office was closed, so we fully refunded your deposit within the first hour we were open on Tuesday. I hope this did not cause additional stress as we tried to handle this as expeditiously as possible.
I am particularly concerned about the positive CARFAX report that was sent to you, since this is a consumer driven tool which provides potential customers like yourself, the vehicle’s prior service and ownership’s history. I know the salesperson provided you many pictures, along with the carfax and also told you of the new tires we installed during our reconditioning and certification process. We do provide every customer a certified checklist signed by both the technician and the customer on every certified car we deliver. I am changing our process by having a copy of the certification checklist in every glove box so potential buyers can review it prior to taking delivery. I think this is a positive move.
If we disappoint someone, I want it to be the last time. Thank you for your feedback.
Regards,
Charles Matthews
General Manager
Sussman Acura
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paulo Estudante
My Sussman Acura reviewI purchased a ‘certified’ Acura TL from this dealership last month. I was promised the following upon purchasing my vehicle:
Rear bumper replaced
New carpets and floor mats
A working valet key and remote
Certified warranty manual and maintenance journal
Some of these things are basic to a ‘certified’ vehicle. Not only were these things never done, but it was the way I was treated and the outright lies told to me by the salesman, Paulo Estudante. Initially, they tried to pass the car off to me with none of these repairs done and shoddy touch up work on the bumper. The car wasn’t even detailed as they claimed. I know what a detailed vehicle looks like. I was promised a new bumper only to find the bumper had been repaired, not replaced and they persisted in telling me I had a new bumper until I actually looked at it and saw it was not a new bumper. Their excuse was a misunderstanding between the salesman and the body shop and that the salesman thought the body shop meant new not ‘like new’. At this point, I had been to the dealership 4 times just to get my vehicle in promised ‘certified condition’. I was regretting having ever a purchased a vehicle from them and explained what happened to an assistant manager and the GM, Mark Mattera. I was hoping to get some help but he (like his salesman)could care less about me and said,’we’re not replacing your bumper; we’re not doing anything for you’ and walked away. I have since taken this situation up with the Acura Corporation who is investigating the situation and trying to help me get these issues resolved. I have also reported the deelership to the Better Business Bureau. The dealership has promised the Acura Corporation customer service that they would be calling me to resolve, but it is going on 3 weeks and I have not been contacted. To sum things up, it has been a nightmare doing business with this dealership. I have bought several vehicles from several dealerships in the 25 years that I have been driving and I have never been treated like this. They are dishonest and could care less about their customers. My impression is that they are only about $$$ and getting you out of the door asap once the vehicle is sold and could care less about the quality of the product they are giving you. The will tell outright lies to get you to buy a vehicle. DO NOT TRUST THEM. GET EVERYTHING IN WRITING – EVEN IF THEY CLAIM THE VEHICLE IS CERTIFIED. Additionally, check your odometer reading on your odometer disclosure statement. That was incorrect also. Tire protection($495)was also added to my vehicle as part of my financing without my knowledge. They have since issued me a refund check, but as a warning, double check your financing paperwork. They are a horrible representation of Acura automobiles. DO NOT buy a vehicle from this dealership.
This review is from an other dealer who doesn’t like us.