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Dishonest, Deceitful, Sleazy!
This is the most sleazy, underhanded dealer I have ever encountered. I did an online price quote request on a new vehicle. The person responding, Justin, said he would meet the price quote I got from another dealer and even beat it. We made an appointment. He wasn’t there for the appointment and nobody had any idea I was coming in.
A sales person, George, helped me and I put a deposit on my credit card. He carefully worded the explanation of the deposit to make it sound like it was a good faith gesture for them having a vehicle brought in for me to see and that it would be refunded after I looked at the car and made a decision. However, the wording could be interpreted as a non refundable deposit unless I purchased the car.
The end purchase price was nearly $3,000.00 more than what the internet sales person offered.
I was told that it would be a week before they could get the model I wanted on the lot to show me.
I emailed the internet sales person, Justin, and told him that they did not honor his price guarantee. I never heard back from him. However, within two minutes of sending that email, I received a response from someone else at Sullivan telling me that the vehicle had just come in. It was only two days and the vehicle just happened to come in after I sent an email complaining.
After some further shopping around, I found a dealer who could offer me the same vehicle at the lower price. Suddenly, the deposit I left, 500$, was a non refundable deposit and they were keeping it. They lied all through the process, gave me misleading information and never gave me copies of the paperwork I signed (my fault for not insisting).
In short, in my persona experience, they were the stereotypical con artist car sales people who will take advantage of you and scam you. Do your homework and read all the reviews on any car dealer you are considering. Get everything in writing and do not leave a deposit unless you know for sure you want that vehicle. When dealing with Sullivan Brothers, do not allow them to pressure you into signing anything before you have had time to read it completely. Question everything they say. In all my interactions with any employee there, they have very carefully worded things to mislead the customer.
I was doing the legwork for my husband who recently changed jobs and needed a commuter vehicle. I should have know it was a mistake working with Sullivan Brothers from the second they started with “we are giving you a great price” blah, blah, blah BS. So I made a deal with Matt Orchard via email and telephone conversations. I sent my husband in to do the financing. This is a man with over 800 for a credit score who was told by Flavio Vidoto that he had to pay $500 to certify the used Toyota Corolla he was buying and to be eligble to get a 2.9% interest rate. I found deals for 1.9% interest on used vehicles but my husband was told he was getting such a “great price” that there was no deal unless he paid to certify the vehicle. My husband is a very nice person and agreed to this. Once he brought the car home he told me the dealer only gave him one key to the car. Really? Why not two? Is it because the keys cost $100 and the dealership can program them to any toyota? Within three days of having the car the maint req light was coming on indicating the car needed an oil change. This was it for me. I immediately called Matt and explained to him how upset I was. He said to have my husband bring the car in and they would do a free oil change and work on getting him a key. When my husband brought the car in Flavio told him they were going to order him a key. Well as of today it has been about three, maybe four weeks since I spoke with Matt. Just got the key today, and guess what? It’s a freaking valet key! Not even the $100 key that Matt and I spoke about.
Given their completely poor service I will no longer even bring my brand new Rav 4 that I bought elsewhere in to Sullivan Brothers for its free oil changes. I will never do business with Sullivan Brothers Toyota again and would advise anyone else to do the same and go elsewhere.
I went in to purchase a car with my son as a cosigner we told the sales person we wanted to be at a certain price point they put him in a car that was $200.00 over his price point. I was told I was the co-signer and when we returned to sign papers I was on the board as the soul owner, when asked I was ignored. They were deceitful from Hello to Goodbye, I would not recommend them and am utterly disgusted with the whole experience.
This car dealership is the shadiest I have ever dealt with. Gave them a deposit for a car and they cashed my check and wouldn’t refund my money when i decided to go somewhere else. Gave a terrible price for the car, completely lied about their policies, and wouldn’t return calls or acknowledge your inquiries. Tried to force the sale through without my approval, ny far the worst and most shadiet car dealrship I have ever encountered. From the owner on down they do not care about customer service or sound business practices.
I just had the same experience with them. They are totally dishonest and sleazy. Gave me a price quote then wouldn’t honor it. Took my deposit and wouldn’t give the money back when I said I was purchasing elsewhere.
Mike called my house and asked me if I would be willing to monitor my daughter for eight months so she could buy a car that she picked out I said ok. my daughter picked me upat my hose in the car she and her boyfriend picked out and we went to sullivan brothers toyota in kingston and thats when the scam began Mike gave me papers to make out I gave them to my daughter she was buying the car not me then Mike gave them to me to sign I ask him why I had to sign and he said it’s the agreement that you will monitor your daughter for 8 months had me sign other papers while keeping me distracted by asking me over and over about my car and truck and if I wanted to trade them in. I keep telling Mike no, and when I asked him why I had to sign the papers he said it was my agreement to monitor my daughter and then he said you do want her to be able to buy the car don’t and then Mike started asking about my car and truck again I said yes so I sign papers with out even being able to look at them because Mike keep them folded up and had me sign them he then told my daughter bring me home and told her the car would be all set when she came back and she could pick up the plates I thought she had already done the paper work to purchase the car before she picked me up the scam is all the papers I sign was so I would be soul owner of the car even though I told Mike 4-5 times I was not buying a car because I didn’t need one I had one of my own already and he told me I know you aren’t your daughter isthe next day when I saw the registration we went back to cancel the contract and Mike got another salesman name Kevin and told us we had to come back on monday and that he could put in for a monifcation because they were short staff because it was sat. at any rate they refused to fix the problem. I never picked out the car, never drove the car was not given any copies of the paper work saying I bought a car because if I had been given the copies I would have stopped the transaction right then and there they gave my daughter the plates and the keyes not me. and Sullivan brothers still refuses to fix itby putting the car in my daughters name like it was suppose to so if you are every asked to monitor anything for anyone don’t get scamed like I did make sure you get everything in writing and make sure they let you read everything over before you sign it not like me a owner of a car I will never driveand didn’t even want which is down right wrong
What kind of a car dealership can sell a fairly new car (~1 year old) without the genuine hubcaps?
I purchased a Corolla Toyota on March 14, 2009, from Sullivan Brothers Toyota, without realizing that I did not have genuine Toyota hubcaps. This year, in mid-January, 2010, I lost a hubcap and when I went to replace it I was informed that it was not a Toyota hubcap but a much cheaper kind. I discovered that Sullivan Brothers Toyota had replaced all 4 hub caps with cheaper hubcaps. If I had known about this on March 14th, 2009, I would have never purchased the car without them installing the genuine hubcaps and/or canceling the purchase.
I have never in my entire life heard of a dealership that takes genuine hubcaps and replaces them with sham hubcaps.
When I complained about this the office manager stated, “we buy them (hubcaps)from a business that only sells to dealerships for both new and used cars when needed.” Why would a new car ever need to have hubcaps replaced?? Why don’t they replace them with the original hub caps since you’re paying for them?
When I pay over $15,000 for a car I expect to get the genuine Toyota hub caps and floor mats.
When the car was purchased my husband luckily noticed that there were no floor mats in the car. When requested they did give us the floor mats, however, they were much smaller and stated that the larger ones were “out of stock.” This was also discovered after the sale. I only wished at the time that my husband noticed the sham hubcaps as well.
I’ll never do business with Sullivan Toyota in Kingston, MA.