The Autobarn Subaru of Countryside in Countryside, IL treats the needs of each individual customer with paramount concern and utmost respect. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence! We want to earn your business with your next Subaru and every Subaru purchase that follows!
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Alex Espinosa
My Subaru of Countryside reviewThey ripped me off with $499.99 which after going over the reviews in depth (I should have done it before I when there) is a common practice on this dealer. There are other people with the same issue.
My wife and I were looking to buy a Subaru I spoke with Juan Rodriguez (internet sales ) the price he was offering was very attractive (we had spoken with other dealers) I specifically ask him to be straight with me about the fees because of the bad reputation dealers have for hidden fees and scamming people He assume me that beside taxes, license, title and registration were no hidden fees. Therefore, on Friday 10/11 we drove from Grand Rapids Michigan to Countryside (3 hours).
We knew the car we wanted, we drove it, and so we were ready to buy the car, and here is where the issues started, price for the car was $21,850 (which didn’t change) but between all the fees (taxes, title, etc) when up to almost $25,000. We crunch the numbers before we when there, so we knew this number was “wrong”. When we told this to the sales person he when back inside (you know how they go in an out of the office) and he say it was a “mistake” on the sales taxes since we were out of state (same thing the claim if you check other reviews).
When finally, they got the number right we proceed to do the financial part, and this is when Michal Podyma took the opportunity to screw us with $499.99. It was late they were about to close so we didn’t took the time to check the math (our big mistake). Next morning we check the math and that’s is when we realized they screw us. We email Michal Podyma with all the paperwork. He recognized the “mistake” and say that He will fixed. After a couple of days, I received a cancelation form BLANK that I suppose to sign (a blank form really?) in order to process my refund which will take 2 months (let that interest accrued how cares right?)
Since Michal didn’t give me a viable solution I call the owner Richard Fisher (whom replies on the reviews) and send him all the paperwork since he claims quote “We would never charge someone for an item or service that was not received” WELL YOU DID, and as today I haven’t heard back from him, so by now I think ALL OF THEM ARE IN IT !!! BE AWARE AND CHECK YOUR MATH VERY CAREFULLY
We put $8,000 down payment we didn’t take neither need GAP insurance ( since the owner claims “There must have been something associated with the $400 charge on your statement.” In other bad reviews where people was also scammed).