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Secor Saab located in New London County in
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I had made what I thought was a deal to buy a used Volvo. I even offered to work out the last few hundred dollars via any way that they felt comfortable, but that it was not a deal breaker. At that point we even discussed when I may want to pick up the car, and I offered him a check as a deposit. His response, “no problem, we will take one check when you pick up the car”, my error was to trust him. I left thinking that I had bought a car (no contract, my error again) but they were going to confirm the final price that night and call me.
No phone call, I called the sales manager the next day (they did not call me)since my salesman was off that day. When I talked to him the next day at 4:30 he told me he was still waiting to hear from someone on my trade in….and woudl call me back in 5 minutes. At 6:00 he did call to tell me that this was all a mute point since the car that I wanted was sold.
They made a verbal agreeement and then strung me out while they worked on another buyer to buy the car. The worst part is they all lied to me right through the whole 24 hour process. I made some errors, but my biggest one was trusting them and what they were telling me. I know we all expect a certain cat and mouse game when we buy a car (I have bought many over the years), but this by far was my worst experience with a car dealer yet.
By the way, this is the first time that I have ever posted anything like this. I guess that speaks for how much Secor’s lack of character has motivated me to make others aware. Can you imagine what the service department must be like!