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Because I did a fair amount of pricing research prior to starting purphase of new car and trade in I found negotiationing was not as difficult as it might have been.
They did not have the car I wanted in stock but I was pleasantly surprised with the speed at which what I desired was found and deliveried.
Thank you Chris and Pat
I am driving a 2008 Scion xB with something like 44,000 miles on it. The first clutch was replaced at around 9,000 miles. To their credit, they did repair it at no cost that time. Now, at 43, 276 miles, it is currently in the shop getting its third transmission. The problem in both cases was that when the car upshifted, it took a while to accelerate because the clutch was slipping. When I reported it originally(this time–the second time I’ve brought it in for a new clutch), I was told by Toyota’s service manager that he had never heard of any 2008 Scion transmission problems. Now, thanks to this website, I know differently (see forums).
When I insisted on dialoguing with Romano Toyota’s Service Department via email, after much wrangling they agreed to pay for half of the new clutch with the following explanation:
”To clarify your concern regarding your original repair, there is a factory
warranty for the first 3 years or 36k miles on any Toyota or Scion. You had
your clutch and components replaced on June 30th of 2008 at 9,368 miles. The
warranty on that repair expired when your vehicle eclipsed the 36k mile
threshold, there is not an additional 3 year or 36k mile warranty added
after a repair is done. The only guarantee I will give on the repair is a 1 year and unlimited mileage warranty on the parts and labor which is the warranty that our shop gives on any repair that we do. I also must stress that we are not replacing
the transmission, we are replacing the clutch and its components, which
although located between the engine and transmission is not the same thing.
Please call me further more with any other questions or concerns if that is
possible.”
In a previous email, they referred to their begrudging offer to pay half the cost as their “GoodWill Warranty.” More of a BendOverWarranty if you ask me.
If anyone hears of any class action suits related to the 2008 Scion transmissions, please let me know.
I have the prepaid Car Care service plan on my Prius which is good at any Toyota dealer in the country. Last month I took a trip to upstate NY to visit family and it was too early to do the scheduled service (oil change, tire rotation) before I left home and it would be too late to wait until I returned, so I planned on doing it while in NY. I had the same situation last year and had the work done at Northtown in Buffalo and they were very nice and there was no problem at all accepting my service plan.
This year I planned on doing it while in Syracuse and scheduled the work at Romano. They absolutely refused to accept the service plan. They insisted that it was only good in certain states and then they tried to sell me the service.
I walked out and since I was heading to Buffalo, I made an appointment with West Herr who accepted the plan no problem.
Romano has a lot to learn about customer service. STAY AWAY FROM ROMANO!!!