*36 month lease. 12k/yr. Taxes, state fees and Dealer doc fee of $125 additional. Sec. deposit waived with approved credit through TFS. . Offer expires 5/31/2011.
The information contained on this web page should be validated with the appropriate sales representative and / or lending institution with which the lien will be owned and maintained and does not in any manner override the corresponding associated U.S. Government and / or State laws.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Kevin
My Rohrich Toyota reviewI agree to purchase a vehicle from Rohrich Toyota and came in and stated my bank approved me for a 5 year loan at 2.49%. My vehicle had to be located and delivered. Rohrich pointed me to their finance application website and I said if they could match or do better I would use their financing. When my vehicle came in I arrived at the dealership and they stated I was approved for a loan equivalent to my bank offered loan of 2.49% when I asked upon arrival, being I had great credit. I agree and tried to cash out and leave the dealership with the financing approved at 2.49% from what I was told with Bank of America. Then I was hit with a very high pressure, bait and switch scare tactic to buy extended service agreements and interior/exterior protection plans. I was not interested but was told they provided total vehicle protections and if I want them I had to decide immediately to add them onto the financing and keep the resale value of my vehicle high. I was still not interested in the warranties and protection plans, I was told that the financing person said she was contacted real time by Bank of America and they dropped the rate to 1.79% due to good credit report. I was further pressured into buying the warranties, shown what high repair costs could be incurred on digital parts, and had to make an immediate decision on adding them to the financing. I was throw numbers, and told that it covers all surface, interior and mechanical problems. We also came in later in the evening near closing time, and were pressured, confused with rapid sequences of different plans costs, and did not have time to fully review the service contracts as if we decided later they could not be added onto this special financing. I agree to the warranties, and were added onto the new financing at 1.79%. I was not convinced that an agent at 8pm in the evening was online and suddenly dropped our rate to 1.79%. We are grossly mislead on the financing and extended services plans. I open one CFPB complaint that went to Bank of America they state they have no records of online real time rate negotiation with Rohrich and my loan was approved at 1.79%. The consumer fincance complaint Bank of America said they had no interaction or involvement in the financing with Rohrich, I was advised that Rohrich probably had a loan instrument approved at 2.49 percent with a different institution and had 1.79 approved by Bank of America and withheld the lower rate in order to work the selling of add ons.
I had to take the vehicle back to get an exterior paint protection applied to the vehicle and an interior protection applied to vehicle. I asked my salesman, the service coordinate what they were doing and only gave me vague answers the salesman said it was a heat applied wax and scotchguard, the service coordinator did not give much info at all. I signed for rental car and came back later to pick up my vehicle.
A few weeks later after the applications I found a speck about 1 centimeter in diameter on the horizontal bumper cover which is polymer not metal and flexes, upon inspecting the speck which I thought was dirt and had an orange coloration to it that offset the red paint. It was a bubble in the paint, which I touch with a cleaning rag and it flecked off. I thought being it was a new vehicle and had a paint protection plan I would just take it to get fixed. I schedule an appointment online with Rohrich service. When I brought the vehicle in for service, and started to explain my reasons the service agent without even inspecting the vehicle or letting me finish my sentence said it was a stone chip and not covered. This was contrary to what we were told by the finance manager, but he did say that Toyota should cover the paint defect, any attempts to explain the situation I was cut off by the service agent, they would not let me finish any statement I tried to make. I was told they would file a claim with Toyota and contact me in a few days as they were extremely busy. I waited a week heard nothing from Rohrich service, when I called to inquire about the claim with service before I could finish speaking or get any information I was assertively told that in my mid sentence that Toyota said it was denied, and it was a stone chip.
I called Toyota directly and they said it is up to the dealer to resolve, Toyota won’t offer the customer any help and leave to the mercer of their dealer. After the way I was treated and could see when I made the appointment online for the vehicle they were waiting me with what my attorney calls the stone chip defense and that most disreputable dealers will use to avoid any repairs they are trying to get out of.
I was able to argue for the refund of the addon/esc. They even withheld my money trying to lure me back to the dealership for my understanding to further humiliate me with the stone chip defense and waste more of my time.
I checked the perpendicular horizontal surface behind the defect area which would be the grill and radiator, there is no damage. A stone chip on the horizontal area this size if it did hit the grill would have hit the radiator.
I had to file numerous complaints that are still pending with the BBB, Consumer Finance Protection Bureau, Federal Trade Commission, and PA State Attorney General and had to consult with a Lemon Law attorney who referred to a consumer protection lawyer.
They took advantage of my offering up my established bank loan, and coming in late in the evening to manipulate the rate and bait and switch with the addons and interest rates, then laid in wait when I made the appointment online and arrived at the service desk.
I went back and reread my contracts and the add on paint/interior protection package it stated aftermarket products, I demand from the GM at Rohrich to provide me with a statement of what was done to my vehicle as I was given no service receipts or records of the interior/exterior aftermarket products and I also asked for a copy of the claim filed with Toyota, both request have so far been ignored.
I was advised by an automotive consultant that any addons are worthless and that heat applied non manufactured aftermarket products melt away the factory clear coat and void the warranty. The auto consult also states if applied to any new vehicle before it is paid for the owner should refuse to accept the vehicle.
Toyota offers no help and appears to collude and condone the dishonesty of their dealers.
I will never buy another Toyota or from Rohrich, I am fighting to get another dealer to evaluate my claims, and that if any is set on the rear seat of the vehicle leaves a discoloration, and found the leather splitting on my steering wheel.
-
Vehicle serviced for
Maintenance
-
Would You Recommend this Dealership
No
-
Vehicle year
2010
-
Vehicle make
Toyota
-
Service Technician
My Rohrich Toyota reviewIn June I purchased a new Toyota from Rohrich. At the time of purchase, no one introduced me to the service department. Unlike service with my last car (a volvo), when I called to make an appointment the Rohrich service rep did not want a list of maintenance/repair items.
When i arrived for my first service appointment, no one came out of his/her glassed-in cubicle although I waited and there were no other customers. I then got out of my car, assuming that I was supposed to go to them. I went to a man who turned out to be the Assistant Service Manager. He neither smiled nor greeted me but simply asked for my name. When he located my invoice, it apparently did not indicate that I was a new customer which was not his fault but certainly a poor indicator of commitment to service. The Assistant Service Manager asked if I wanted an oil change. I said yes but also brought him to the car to show him a taillite and dent in the rear bumper which I wanted repaired. I asked him if Toyota recommended a body shop and he said yes “up the street”–no address. (He did not indicate that the Service Department could run the car to the body shop for an estimate, although I later learned that this was an option.) When I looked at items on the paperwork, I asked about the taillite. He said that it may not be in stock. I asked about a carwash and he said the car would be washed. I asked approximately how long the maintenance work would take; he said 1 1/2 hours. He told me to go to the customer lounge. I had no idea where it was located so I asked him and he gave me somewhat vague directions. Announcements to car owners were sent through a communications system into the lounge. Many customers in the lounge could not understand what was being communicated, at least when first announced. After two audio notices to me, I heard my name and headed back to the original intake location–no one had told me where to pay and pick up. To add to a general poor quality of service, the tail lite part had to ordered! Feeling very frustrated about my first experience with Rohrich Customer Service, I asked to meet the Service Manager. He was helpful; walked me to my car and noted that it had not been washed. He had the car washed.
(The Service Staff, in general, with the exception of the one woman, seemed rather demoralized.)
If this is service, then we had better redefine the term!
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2007
-
Vehicle make
Prius
-
Service Technician
My Rohrich Toyota reviewI had a scheduled appointment. When I entered the dealership I stood at the intake window for at least a full 5 minutes while the person in attendance–whom I had attempted to greet with a cheerful “good morning”,
fooled with paperwork and chatted with an associate. When I broke into the conversation to say I had an appointment I was rudely acknowledged, then ignored again for a while before I was finally attended. Service was very slow, and my vehicle was returned with additional mud on the interior carpeting.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
PATRICK RODGERS
My Rohrich Toyota reviewNever explained any thing.
No contactseven after two years.
High pricing.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Cannot remember
My Rohrich Toyota reviewI bought a low-mileage (50k) 2002 VW Jetta from these people. Within 2 weeks it was in the shop for a problem, and even though it was under warranty (the legally required 30 days) I still ended up with a $200 bill. Now, less than a year after buying the car, they tell me the transmission needs replaced for $3500. They said it was “too far gone to repair”. Taking it to an outside repair shop, I was told the transmission fluid was “black syrup” and there was a ton of metal in the pan, and that the problem had been there for a long time. The shifting issues were there from the beginning but I did not immediately recognize them for what they were, waited a few days too long to get it into the shop, and I believe Rohrich either did not do any sort of inspection before selling me the car or knew about the problems and covered them up. They are untrustworthy.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2006
-
Vehicle make
Toyota
-
Service Technician
Karen Wagg
My Rohrich Toyota reviewRohrich Toyota at 2020 West Liberty Avenue in Pittsburgh, PA, is the biggest rip-off ever! I came in for a maintenance service for oil change & tire rotation along with a ‘maintenance’ package coupon for $47.95; they said that I also needed a new air filter & cabin filter–initially I declined as they said that the this would cost over $85 and that my total would be $135. However, I then realized that I had a coupon to get both at a discount so that my total would be under $90, but much to my surprise, the service person said that my total would still be $135 even after applying the coupons because they also charge you extra for each individual service; for example, my cabin filter cost $24 but they charged $25 for labor; the maintenance cost $50 but they added on $30 for labor & $15 for the oil cost, and the air filter cost $15 but they charge $10 for labor. Not only that, they put on my car the wrong info regarding when it would need to be serviced next–essentially my car gets serviced every 5000 miles but they wrote it as 3700 miles–makes no sense at all! To top it off, they then tack on additional “other costs” to the bill to try to confuse you and then hurry you over to their cashier so that you don’t have time to question them about the bill. Then the manager proceeds to get agitated when you question their billing process. Let’s just say that I will never ever come back to this dealership. They are the biggest crooks & most dishonest people out there. Stay away from them at all costs as you will get swindled by them. I will definitely be reporting them to the business bureau for their dishonest business practice. People like this give auto people a bad reputation; I have had my car maintenanced at other places for 1/3 the costs and they do a heck of a better job with a smile on their faces! Bottom line, Rohrich Toyota is a dishonest business and you should stay away at all cost–you will thank me in the long run!