Rainier Dodge in Olympia, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Do not use their Service Department. I have a 2006 Dodge Durango. It was acting strange poor mileage etc. I drop it off and get a call. They said I needed Software update, Injector/Throttle Body Cleaning, Spark plugs, Tranny Service, Coolant Flush, Brake lines Flushed, and some Broken Exhaust bolts replaced. 1622.00 Later and 2 days without my truck. I drove it off the lot and didn’t get 10miles when the engine light came on and the Lurching it was doing was still there!!! I did some research and found that the EGR Valve was the issue. 40.00 and 1 hour of my time and it was fixed. The Truck runs like a dream now!!!! So Don’t Trust this dealership! I put my trust in them and I got taken. I feel like I was robbed. All I got was a sorry. I took it to the dealer thinking I could trust them. What I don’t understand is I’m not a Mechanic and I solved the issue myself with 40.00. And the people that work on these cars every day couldn’t even after they stole 1622.00 from me. I will not deny that some of the things they did were needed but come on! They saw me coming. The GM wouldn’t even respond to my Email.
we started out great with ish then sent to brian was high presure saying old sales words like would you buy today with tone pushy i filled out all the papers ect ect did two test drives did he think i was there to to waste my time and listen to his well used line and be pushed around u buy today i was verry put out mike in finace was great used car manager avarage dealership over all 3.5 stars not great but not bad just average i did feel like they were into the sale not the customer the car is great but after the sale hard to get anybody on the phone and they feel like there job was done wish could say better things. really do