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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
honda
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Service Technician
Tom Pacheco
My Planet Honda reviewI purchased 2007 Honda Odyssey touring 4 years ago. I had all of maintenance service in Honda Planet for 4 years. Odyssey will notice me “Car Need Maintenance” each 3000 or 5000 mile on Car Display. So I bring my car and tell service people what mile I have and they check and maintenance and they reset sign.
I don’t know what specific service they provide, but I believe it is for safe and avoid future major accident or broken of my car.
I took my car on May 2nd(monday) for 30000 mile maintenance. and Tail Gate was fallen to my head on May 6th. (Friday).
this was second time for 4 years.
Tail Gate of Odyssey was so heavy, I was scared if my kids were there.
I called Tom Pacheco, Service Manager on May 9th, Monday morning. He said
“I’m not mind reader, you have to tell me where is broken and where is almost broken.”
“If you open once a day for tailgate, you open too much. open 365 times a year.”
“if you want to have such a service, go to BMW, or Rolls-Royce”
(it means checking support bar of tail gate has oil leaking and almost fallen down condition? just open and see for 30 second?).
I asked other service people how to find out tail gate is almost fallen down, he show me oil leaking mark from support bar of tail gate.
It is super easy to find out, maybe 30 second for just opening tail gate.
I thought they checked my car for maintenance service period to avoid future deficit or accident.
what they do is same maintenance service with civic. or just oil change or airfilter same as everywhere. not maintenance service by specialist for honda car.
maintenance notice is not for help us to keep safety driving. just they want to us to come there to paid more money.
(keep showing maintenance notice if we did not bring to honda dealer. that is nice strategy we cannot choose other service.)
People who own Honda Odyssey and open tailgate at least once a day, Honda Planet does not care dropping tail gate to your head or your kids. Check the support bar yourself even you bring maintenance service every time to honda planet, they does not check anything for future deficit. you have to find out yourself. Break, engine, anyother place we have to find out where is almost broken. according to Tom Pacheco. they are not mind reader.
I email to owner or president of planet honda.
but I found out this service manager has similar problems with other customers according to other review site on 2009. so it means Planet Honda just keep him working for 2 years, never change never improve. I guess he keep do same way to treat and yelling to customers with strong word when car owner has trouble by car.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chris
My Planet Honda reviewChris gave us one price over the phone, and then when we got to the dealership in person, they wouldn’t honor his commitment (by the way Chris was conveniently no where to be found at that exact moment). In other words, this dealership will lie over the phone to get you to come in. If you must use them get something in writing faxed to you before you come in.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
1998
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Vehicle make
Honda
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Service Technician
not known
My Planet Honda reviewI was charged a different price from what was quoted. The extra price was not noticed until later and it was almost impossible to get the correct price. The service manager made up all sorts of ridiculous excuses.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Martin Estes
My Planet Honda reviewDishonest sales and finance department added extra 299. for delivery and handling on top of the destination charges. They then added a theft registration plan for another 199. (United Car Care) I told him I did not want these things. He said they were mandatory and I asked “what are they?” He offers no explination and begins to get agitated with me.
There must be a better place to purchase a Honda in Colorado that does not take advantage of women.
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Name of Your Salesperson
My Planet Honda reviewUnlike my previous dealings with Honda dealers (I’ve owned a lot of Hondas), this dealership and in particular the salesman I dealt with, were outright liars, typical of other dealerships, anything to get you in the door, lie to you, then once you’ve sat around and driven for hours, they lowball you, then call you a liar when you have in writing the original price they gave you. Emails to salesman and manager with written proof they had stated another price were ignored.