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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Santa Fe
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Service Technician
Ron
My Phil Long Hyundai reviewHave got to be the most unethical & dishonest dealership I have ever had the misfortune to encounter. When purchasing the vehicle they tried charge us twice for our down payment. When I confronted them about it they accused me of trying to steal from them. Fortunately my bank was on my side and was right on top of things and with the help of their fraud department we were able to prevent Phil Long from getting away with it. To top things off Phil Long at no time showed any remorse for what they did or indicated that they felt that they had done anything wrong. To the contrary they tried to imply that we were to blame for the whole thing.
I have just recently tried to get some warranty service done which they have refused to do. Instead they are claiming that there is nothing wrong and that instead a routine service that I had done is the problem because I had it done by another mechanic and not by them. So not only have they insulted me and my integrity but that of the other mechanic as well.
To sum up, this dealership, both the sales & service departments, gives a whole new meaning to unethical & dishonest behavior and it now forces me to question integrity of Hyundai in general if they allow a dealership to get away with this kind of thing.
This experience is unforgivable. Sadly there are bad apples, please don’t put this on Hyundai as a company, I’ve heard nothing but good things about the Hyundai dealership I work for, and its a joy to work for.
Hyundai cares about what the customer cares about. In fact its their number one concern, its the reason every person who buys a new hyundai is given a survey to fill out about your experience. Trust me, the answers on the survey effect the dealership where it hurts. There IS responsibility. Salesmen with low scores lose bonuses, dealerships can have more severe repercussions. In fact on the “rate me” questions, on a scale of 1-10, the way they actually score it they count anything less then 10, as a 1, and Salesman loses bonus. Because service should be a 10 always. Did you get this survey? If the issue came up after you already sent it in, or even if you did fill it out, I’d encourage you to call the corporate HyundaiAmerica office and complain. I reallly hate to hear this kind of thing about Hyundai’s, especially since they DO have the highest brand loyalty of any auto maker in the country! They beat both Toyota and Ford, precisely because they DO care what you think. We need bad dealerships like this brought to task, PLEASE complain to the people who will do something, aka HyundaiAmerica.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Entourage
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Service Technician
My Phil Long Hyundai reviewThis is for both there dealerships as they have two in town and I have been to both. Told needed filters air and cabin but said no then they told me had wrong car. Went to see how long before car ready and it had been setting out for pick up for awhile. They are the only game in town and know it. I have bought three cars from them over the years but no more, am I a slow learner.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
don wolf
My Phil Long Hyundai reviewThey made a mistake on the bill of sell and did not follow through with correcting the milage which was about 3500 too high. They just gave me the run around saying it’s no big deal, saying I’ll follow thru but I was never able to talk to the owner about it, again passed off. I will not take advantage of the free oil changes ( I have paid for 3 so far). I have bought three vehicles from Phil Long but no more. Now my vehicle has a sign that says “please do not buy from Phil Long” and will stay until we reach an agreement, I talk to 3-5 people per week about this as it has effected me greatly. I used to talk highly of them and wish we could be in that same position again.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Barry Hickey
My Phil Long Hyundai review😀
From beginning to end of my car-buying experience, I actually had a great time! Barry Hickey’s product knowledge and ease with customers concerns should be a standard-bearer in today’s car-buying universe.
I wish I had your saleperson and another finance manager but, I would still have to deal with JUST the owners assistant as he (Ken Patten) is too busy collecting our hard eaned money to talk to a repeat customer if the assistant can not take care of it.