Ourisman Honda of Laurel located in Laurel, Maryland is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Ourisman Honda of Laurel a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Honda, you’ve come to the right place.
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Cant Trust these people, They promise less price than any dealer in MD & VA and we drove for an hour and sat for 4:30hours. After long wait Andrew started processing on the deal by adding around 2,300$ extra on it. Once we started asking question he acted weired and behavior was very rude. Below is how they attract people …….————————————————————————————
1st Email :
Monday, February 14, 2011
Dear *****,
I understand that purchasing a car is an important decision. I am sorry to have to tell you that the Internet Manager you had been working with, Pia Glenn, is no longer with our organization.
I would like to introduce myself: my name is Nki Cadet (new to the Honda dealership, and new to the car business).
If you should have any questions regarding a trade allowance, our discount pricing, or financing, please just send a quick reply to this email with what you need.
Thank you again for letting me help you-
Niki Cadet
Sales & Leasing Consultant
(301) 498-7400
http://www.laurelhonda.com
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Email 2: Promised PRICE quote !!!
Friday, February 18, 2011
Hi *****,
I am happy to send you our on-the-road pricing for the 2011 Honda Civic Sedan:
2011 HONDA CIVIC EX-L
List Price: $23,355.00
Through ContactAtOnce, you qualify to purchase this car for only $17,975.00.
2011 HONDA ACCORD EX
List Price: $25,655.00
Through ContactAtOnce, you qualify to purchase this car for only $19,435.00
President’s Day Sale: get up to $1000 off any instock unit
Your only additional fees are: any accessories you choose, Maryland’s $99 dealer processing fee, your state’s sales tax and your state’s DMV fees for title and registration.
Please do not be mislead by other dealerships that offer lower prices, only to add fees that they won’t disclose until you arrive at their dealership, freight (which is supposed to already be included in their price quote) or Virginia’s dealer processing fees upwards of $399.
BE ASSURED WE WILL BEAT ANY DOCUMENTED OFFER TO EARN YOUR BUSINESS
I hope this helps.
Thanks again for putting your trust in me. I will not play games. I hope to make your experience with our dealership the most pleasant experience you have ever had buying a car.
Kind Regards,
Niki
Niki Cadet
Internet Sales Certified Consultant
Ourisman Honda of Laurel
3371 Fort Meade Road (rt 198)
Laurel, MD 20724
301-498-7400 ext 219
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Email 3: Final Promise on the DAY
Hello *****,
In order to make sure you’re not making a trip out to Laurel and not end up in a car. I need you to get pre-approved. It appears that last time you were here, that you didn’t have a credit score. Since you now have a co-signer, please go onto laurelhonda.com and under the finance bar, click on credit application and choose the joint application option and have your co-signer fill out their portion with you as if you were here.
I really don’t want to add to the bad experience that you had. I have somebody that I’m working with right now, so I apologize if I can’t talk to you right away. However, you can always speak to my manager Andrew.
Niki Cadet
Sales & Leasing Consultant
(301) 498-7400
www.laurelhonda.com
Ourisman Honda of Laurel
3371 Ft Meade Rd
Laurel , MD 20724
www.laurelhonda.com
(410) 792-7595
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At the end of the day while closing the deal Andrew said ” IT WAS A TYPO”, When asked why was der a huge difference in the internet price and the quoted price at the showroom “MISTAKE HAPPENS and WE ALL DO THAT”.
My opinion NEVER EVER step INTO this SHOWROOM, Even if they have the best internet price promised to you. The best reviews to this dealer was provided by EDMUNDS (http://www.edmunds.com/) however now i know we can’t trust these reviews.
Good Luck on your AUTO search,
******