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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sabhir
My Open Road Acura of Wayne reviewWe found a used car at Open Road via CarFax. $16,375. We were told the car was there and that our $17k budget (total) was no problem.
Two days later it was still there so we stopped in. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. We sat down to go over details and suddenly felt like we were swimming with sharks.
“Do you offer a warranty?” Sabhir assured me, “30 days. If anything happens during that time we just bring it back.” Something major? “You just bring it back”. What does that mean? “Bring it back and we look at it. 30 days, for ANYTHING.” He also suggested we could return it if we weren’t happy with it. I didn’t buy any of it.
The details sheet: Line 1, price, $16,375. Then a myriad of lines “Registration, Dealer Fees”, etc., roughly $1,000. Then several lines like “NJ Registration $100” (two “Registration” fees?), Tags, etc. Then, a $980 line item, “Reconditioning Fee”. Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. He said their service department charges them $300 just to look at the car. After more fees came a new Grand Total of more than $19,700, with still more to come.
I had asked about using our own financing, but now we see we’re charged $500 if we do. Earlier Sabhir said the dealership doesn’t make money on financing. Nonsense. Search “Finance Reserve”. If they don’t make money, why the $500 fee?
Sabhir asked if we had any concerns. Yeah, we had concerns. The back and forth went on and on. We played the insulting Magic Manager game where he “pleads our case” to an unseen omnipotent being. The last debate was over our refusal to pay a $500 financing fee. During this Sabhir claimed, “Oh, I don’t make money on used cars”… Yeah, and I’m the King of Egypt.
So finally Sabhir returns with an old favorite: “The manager says we’re already losing too much money on this car and you can take or leave this offer. He said it’s a ‘Gift from God'”. Uh huh. So we considered these divine new numbers. Still over the listed price but a reasonable value for the number. We agreed to terms including a refundable $500 deposit. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. He finally relented and we departed with a deal.
The following day I anonymously called Open Road and asked to speak to a manager. What warranties did they offer on a used car? He said bluntly, “We guarantee it will pass inspection. Nothing more.” I gave an example or two: “We guarantee it will pass inspection.” Also, “There is no cooling off period in New Jersey.” The call underscored the dishonesty of our experience.
When a pre-purchase inspection showed it needed an alignment Sabhir said they’d do it only to later text me stating that, “We can’t do the alignment because we’re losing so much money.”
The staff is pleasant, and the inventory looks solid. Scott (Finance) was such a positive that it made us feel a bit better. The real problem is their business model. They price vehicles low to grab your eye and then plan to load it up with lots of “gotcha”, small-print fees. It’s an unsatisfactory experience that leaves you feeling dirty.
The deal included another oddity. The price of the car was lowered so that the paperwork showed us paying all the fees we’d refused. It didn’t impact our bottom line, so we agreed.
The next day my son found paperwork in the glove compartment. It was a sales packet from the previous buyer including personal information. Quite concerning. We called the buyer to let them know about it and to ask about the history of the car. The details exposed not only more lies about our car, but also their own bad experience with Open Road.
In the end I can’t recommend any dealership that employs such antiquated, frankly dishonest tactics to sell a vehicle. If you’re not equipped or drawn to go shark hunting I would avoid swimming anywhere near these murky waters.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chris and Carl
My Open Road Acura of Wayne reviewSpent 6 hrs at dealer. We purchased a certified 2010 TSX, test drove and was happy, didn’t not look at fine details because it was a CERTIFIED PRE OWNED car. Upon further review the following morning in the light ( we were there til after closing hours) we found the following : Chrome exhaust pipe tip is missing, roof molding on passenger side was missing, numerous paint chips down to metal on hood in light it looked like it was just dirty but was assured after detailing it would be fine, windshield had a chip in it (again, in daylight it actually looked like bird poop however it WAS NOT) Rear windshield and back of trunk had A LOT of scratches. Leaves in trunk and dead bugs in the back of the car. We were charged $95 for detailing.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Acura TL
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Service Technician
Some idiot
My Open Road Acura of Wayne reviewThe service at Open Road Acura of Wayne sucks. They do not know what they are doing and they will try and rip you off. DO NOT TRUST THEM AT ALL !!!!! 😡
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Christie & Dwayne
My Open Road Acura of Wayne reviewThey lied about their pricing. They told me a price over emails and when I went there they find excuses to not be able to give me the price. Wasted my time!!! Don’t be fooled! Stay away from them.