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I could not have asked for a better car buying experience than I received at O’Neil Nissan. The friendly and professional staff at O’Neil did everything in their power to make my purchase as efficient yet informative as possible. Before setting up an appointment I emailed a salesman, by the name of Connor, the general price range I would be able to afford as well as the ideal car I built on the user friendly “Build Your Nissan” website. I had little hopes of actually being able to afford the car I had designed, but sure enough when I pulled into the parking lot, Connor had a 2013 Graphite Blue Nissan Rogue right outside the door as well as an illustration for a lease which was exactly in my price range. Going to O’Neil was the best and easiest decisions I have ever made, and I look forward to my next purchase with them.
I would seriously give great consideration to other dealerships that actually may care about a customer before giving them any business. In addition to questioning their level of professionalism I would be cautious about any used vehicles they currently have on the lot.
I personally purchased a used car and for the several months that I’ve owned it’s had nothing but problems since day 1. Despite raising the many issues all the way up to the President/owner of the dealership, no one has yet to apologize for my bad experience nor in general take ownership and resolve these matters.
My only option at this point is to pursue further legal action and from the little research I’ve done, this is not something new for them. Again, I would be very cautious about doing any form of business with them. The integrity of their staff is very questionable – it’s very obvious that they proactively sell lemons and their word is not worth much.
Especially be careful in general if a vehicle is 5-6 yrs old, which seems to be their specialty. They know the lemon law doesn’t apply and are only trying to push sales.
O’Neil Nissan’s reputation has been built on repeat and referral business over the last 20+ years. In addition to taking pride in the courteousness and professionalism of our sales and service staff, O’Neil Nissan has been awarded, 8 years in a row, the prestigious Owner 1st Award. No other dealership in the tri-state area can claim the same achievement. Awards are based solely on the level of customer service each and every customer receives. Every staff member at O’Neil Nissan strives to provide an excellent dealership experience.
For any of those who may question this information, I invite you to visit our showroom, speak with service personnel, and make your own determination.
While it is unfortunate to have even one unhappy customer, all issues were addressed and the customer was provided, free of charge, an extended warranty.
www.oneilnissan.com