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DANGER!!!!!!! If you don’t live in CT stay away from this dealer
My Horror of a transaction started great with Crowley Ford. Only a few dealers on the east coast had the F150 I was looking for. I was thrilled that exact truck I wanted was only 59 miles away. My sales rep Fran was knowledgeable and friendly. The Financing Rep Victor was a huge help finding a loan that worked. I was driving home in my new car 45 minutes later.
Every interaction with them since has been filled with pain, 3 FedEx’s later my paperwork was heading in the right direction. They vile lady that runs the back office is Rude, Uninformed and Incompetent. The deliberate unprofessional behavior I witnessed cannot be undocumented. This dealership is only 49 miles away from the NY border and they have no clue about how things work.
What to expect from Crowley Ford..
The following recap is how my transaction was handled
• I had to experience the F&I guy receiving a verbal beat down from the woman in the back office. The funny part is she was completely wrong concerning the registration on my on my F-150.
• After several days of unnecessary stress and several Re-Do’s of my paperwork
22 days later I received my registration as I originally asked for it.
• Mr. Crowley does exist, but he works out of the KIA dealership
And doesn’t return phone calls
• Their Sales VP also works at the KIA location , he also doesn’t return calls
• They do have a general manager at Ford location, he only called after I called their HQ several times. He was helpful in getting my transaction back on track.. But he called after the fact…as a reaction to my calls to their HQ.
• I was going to let the whole thing go until I received a strange call from Crowley customer service. That employee had issues with my comments made in a survey to Ford Corporate. It was crazy !!!!!!..call the unhappy customer confront him and make him more unhappy
Key learning.. the survey is not private
I’m thinking it’s safe to say that this dealer’s senior management and back office is not responsive to customers concerns. The customer is not always rite at Crowley Ford.
You will be treated like a uneducated peasant
Their focus is not selling Fords
I wonder if they call back the KIA customers ?
probably not
I had to get new brakes for my car, and a friend told me that Crowley didn’t need an appointment. I went there on a Thursday afternoon and asked them to look at my car-they took my keys and drove it right in! The manager was very nice, and explained to me everything they found and what I needed, and what I had to have done to be safe. They changed my brakes and did a complete inspection, and I was there less than an hour total. All in all, a great experience, very comfortable and professional.