New and Used Suzuki Dealer in Humble TX: Kingwood Suzuki Serving Humble TX
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COMPLAINT
I received a flyer from Expo Suzuki, that I had won 1 of 7 items.
I went to the dealership to claim my prize. What followed, is one of the most unpleasant experiences I have ever had in my 69 years.
A total of 3 guys came out to interview me. The first 2, managed to get all my personal information. When it became clear, I was not there to buy anything, they sent out the 3rd guy, who was a viscious barracuda type. He was clearly there to alienate me, so I would not get anything and would walk out. ( which I eventually did). He played me like a violin !
He insisted I to go thru “complete registration”, which included looking at cars and watching a 20 minute video. He was insulting, rude, brash and arrogant.
In small print on the flyer, is said…..you had to “complete registration”………Why should that involve looking at cars ??
There is a severe “truth in advertising” issue here.
It appears that “deceit” reigns supreme at this business and I would not trust to buy anything from them at all.
Extremely opposite the other posters, my experience at this dealership was great. Although I may have been able to obtain a slightly better price elsewhere, the customer service here was very inviting and made me want to do business with them. My salesperson listened to my wants/needs and made me feel comfortable with the purchase that I made. As a matter of fact, the owner himself even followed up on my purchase. I will definitely go back when it’s time to buy another car and surely recommend them.
What a joke! This response was posted from the owner himself in attempt to make all ot the other horrible reviews not look so bad.. lol nice try.. give up on the mailers.. everyone in the surrounding areas have caught on to the scam by now!
Buying a used car at this dealership has been a very negative experience and expensive lesson. Arbitration is pending, so prudence dictates I write no further details at the present time.
Do not purchase a car from this dealership. I repeat. DO NOT PURCHASE they are the worst around. We purchased a HHR they said they would detail the car but never had it detail the car had a dog chew up the seat belt they did not want to fix it at first. The car had many stains that they said they would get clean and never did the owner is a complete liar. They will never do what they are supposed to they will change the story ever time you ask about and then the owner is a small little man that will come off like he is nice and going to do the work but will never fix anything. He is the most biggest liar and loser, I have ever talk to in my life with his small short stink smelling self.:mad: