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I brought the car in for brakes, starter, blown fuse and oil change. I explained to service rep the problems and was told that there would be a diagnostic charge–to check for further issues, but that this would be applied towards the cost of any repairs. Since I had already planned to have repairs done this was no problem and left the car to be repaired.
Got a call later that afternoon saying that parts had to be ordered and would be available by the end of the week. By Friday afternoon still hadn’t heard anything, so I called to check on the progress. Instead of calling me with an update I received an email with attached estimate. I have owned Jaguars for many years and am well aware of the higher costs involved, but when I saw the estimate I was shocked! $4,005 plus tax total! Brakes: $1400; starter $1800; Fuse $400, Oil change $80 and diagnostic charges of $325 (labor included).
I had to wait until Monday to speak again with service rep. at which time I questioned the charges and asked why the diagnostic fee was not applied. I was told that the techs spent 3 hours tracing the source of the blown fuse, and various others tests on the starter. I told them I wanted to see documentation and would be in the next morning.
When I arrived early the next morning I asked to see the bill and diagnostic reports. The Service rep. would not produce the document. I know this is because no tests were ever run and there were no additional issues besides what I told them was already in need of attention. I informed her that I didn’t appreciate the treatment or being lied to about diagnostic fees and told her I would take my business elsewhere.
Don’t let dealers tell you that Jaguars cannot be serviced anywhere but the dealer! It is a blatant misrepresentation.
I then took the car to a national service chain and received the following estimate for same OEM Jaguar parts:
Starter: $300; brakes w/rotors $400; fuse $35 and no charge for diagnostic! The parts were ordered immediately and the car was finished by the end of the day.
This dealer is not honest or competent. Apparently, the goal is to make up for slow sales by hosing Jaguar owners with exorbitant service charges, and inflated parts prices!