Legacy Infiniti in Lynbrook, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Salesman was very nice prof, Managers are idiots and liars. Mike desk manager just came with stupid numbers keep sending tim at us. Then Jerry another mngr keept playing with #s. Killed 1 hour on trips to the office. It took them 5 hours to get the lease agreement ready. Salesman entertained us with jokes and sodas. If ylu do buy from them buy from tim, steve or Omar
Went to legacy Infiniti on 6/5/12 to have new tires put on fx35 and an oil change. I will make this short, I waited 4 hrs and 45 minutes to have the tires changed. I asked to have the 1 good tire that was on the car from a previous blowout to be placed in the back of my car so I can keep it just in case I have a blowout in future I could use it instead of having to pay another $210.00 for a new tire. I made this request 3 times, however I guess after working on the tires for 4hours and 45 min they were too tired to put it in the car. I didn’t get the oil changed because i was told I needed a new oil pan because something was cross threaded on the oil pan, however the mechanic up the block didn’t seem to have the same issue. He changed it without an issue and I was able to see him perform this task. I didn’t get my tire after numerous request because I had to actually leave the dealer that day. I couldn’t afford to wait another hour for them to find it.
If anybody goes to this dealership for service be prepared to wait and be prepared to pay for things you don’t need fixed on your car.
This is not the first time I have had a bad experience with them but this will be the last time.
Last year I waited 3 hours was told my car was almost finished, when I went outside my car was parked and they had not started working on it. The service person LIED TO MY FACE WITH A SMILE ON HIS.
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Put a deposit down for $500 on a G37s 6mt that the sales manager said he would have for me the next day. The next day the same sales manager wasn’t in, the sales rep had no idea what was going on about his sale, said he would call back.
Next day I tried calling the sales manager who was late to work. Called again spoke to my sales rep said he would call back. Called again he was in a meeting said he would call back. Called later he was out. I go into the dealership demand for my deposit back that I paid for in cash. One of the managers Ivan was quick to give me my money back or at least promised too. I still haven’t got the deposit back, case not closed yet.
Note: Never received one call back from anyone
This is my third vehicle from this dealership and I will not go back again. The tactics the sales team uses to get customers to purchase vehicles are down right criminal. I like the Infiniti brand, but will never purchase another vehicle from Legacy. The salesperson I had wasn’t as much of a problem as the sales manager, this guy is a shark with legs. When this dealership changed from Atlantic to Legacy, so went the class. The service department has begun to drop off lately as well, I guess I’ll have to start tracking out to Massapequa for service too now.
The expert handling and service of my vehicle truly starts and ends with Mr. Rico Ogando, the lead service manager at Legacy Infiniti in Lynbrook, NY. Mr. Ogando has been there for over 9 years and has serviced me with the utmost respect and class for that time.I have leased my third straight Infiniti from Legacy(formerly Atlantic) Infiniti and have been extreley staisfied with each vehicle.
I went to this dealership to buy a G37x Sedan. The pressure to buy the car was unreasonably high, but I eventually came to a good deal with the company. They drew up the deal and everything. I came to pick up the car the next day and they had to “review financing information”. It turns out they wanted an extra 5,000 dollars down and 40 more dollars per month! They did not value my time and made me keep rushing into the dealership. The finance department is very shady, especially the one with the gold tooth, cheap suit, and tacky tie. He kept trying to pressure more money out of us, and we eventually shut down the deal. I took my business to the other dealerships in the area, and I had the best service and sales people. DO NOT GO HERE!
Long story but bear with me… Searching online for a QX56 led my wife and I (both active duty Navy) up to Legacy Infiniti, which is a 7 hour drive from Norfolk, but that is a easy drive if we have the piece of mind to know we got a great deal on a car. Less than a month prior, we drove 6 hours to Philly and bought a BMW for me. Time at that (side of the road) dealership=2 hours:D Total time at Legacy Infiniti=over 8 hours!!! đĄ It was about 2 hours before we even saw the vehicle we intended to buy. We were trading in 2006 QX56 for a 2006 QX56, check from the bank in hand, how hard could it be? We corresponded with our Salesperson (John Torrento) for about 10 ten days leading up to infamous day of sale so he had every conceivable piece of information for our trade and financing to be ready to go for a smooth transaction but it was nothing but. The first big delay was for the stealership to figure out if they would cover our trade. Once they finally agreed to it, we went to see their QX56. The interior: clean, CARFAX: clean, the exterior…ouch. The ad did not mention the damages on the bumper (cracked and scratches) and someone did a horrible job on the touch up paint all around the vehicle. There were swirls marks but that’s to be expected on a 4 year old black vehicle. But, as long as my wife could deal with it, the price was right because of the extremely low miles (29K). There were a few other issues with their vehicle… the tires were bald, they said it passed their NYS inspection but it could not have been by much. I had a fix for that. We’ll keep the new tires from our car (we paid for the labor to do the swap). Then, the headlights were fogged up on their vehicle. They tried their best to fast talk and avoid that issue. Saying it passed their inspection, again I don’t know how. Since we had already been in the dealership for 4 hours by that time, I had free time to do some research and make a call back to OUR Infiniti dealership and got the real deal, the headlights would not pass Va inspection and could not be fixed only replaced at $500 a piece. Press of the easy button…swap those out too. So how long should it take a Infiniti dealership to complete this? Considering it was almost quitting time for maintenance folks…maybe about an hour. But it took this stealership about 2-3 hrs. Alright, parts swapped, vehicle ready to go…nope! Opps, they lost the keys…fast forward another painful 45 minutes, finally we get to have a final look at what we were getting ready to buy… honestly, at that point we were way past our patience limits so we would have taken the vehicle with a turd in the driver seat but…we couldn’t get on the road without the temp registration… this took another FULL HOUR!!! We were irate and I seriously contemplated going to jail just to take my frustration out on a few of the guys there:devil( (at least I would have gotten a nap in the jail cell before the long drive back to VA). Only, the thought of disgracing my uniform, kept my anger in check. Even the receptionist was pissed off with the stealerships piss poor customer service…she gave us owner’s name and number to complain. We deal with so much BS everyday, we would have just let this experience go and chalked it up as a bad day but… the story continues. They took an eternity to pay off our trade, but they cashed our check in 3-4 days. I thought we were going to have to drive up there just to get that taken care of. Today, a full month later, they called us to say… we owe them $244 for taxes:eek: My wife gave them a full dose of how she felt with her Sailor’s mouth! I gave her a high five đ
Overall, we got a great deal on the vehicle but we really paid for it, having to deal a massive headache of a stealership! I still can’t believe they are allowed to carry the name of Infiniti:p
Your a looser. Who drives8 hours to save a few dollars??? Lets just say that you get $15. per hour $120 each way = $240 plus your wife of $240 = $480, just in time sitting in a car, then at dealer and miss. extras. How much could you possibly save to not go down the street and salvage a weekend instead of stealing the truck and bashing the dealer after your weak ass gets home. You are a total dirtbag.
I picked up a new G37X yesterday from Legacy Infiniti .This is the second car I have leased from them. I was very happy with my experience there . I knew exactly what model, options and price I wanted. No pressure . I paid the price I was looking to pay. I wish every car lease could be as easy have as this .
This dealership used every scummy trick in the book.
-multiple visits to the back room to go visit the “higher power” manager who simply “cannot” lower the price
-VERY, VERY LARGE hidden costs at the end that are not revealed until the end (expect about 800 dollars tagged on at the end)
-incomplete service records
This is supposed to be a luxury dealer, but everybody in there *ahem* looks like they are from inner Harlem. You simply do not want to do business with these people unless you are okay with getting lied to for about 6 to 8 hours and made to wait around. The whole experience is an exercise in breaking you down to the point of trying to get you to buy just so you don’t have to deal with it again.
again, why are you hiring all ghetto people to sell luxury cars?? The top guy, Jay Sellers, is the WORST of all of them. He is smooth-talking, but you can’t take the ghetto con-man out of these people.
You sound like a complete RACIST! Inner Harlem and Ghetto guys. What is your childhood trauma? Believe it or not Mr. Racist, we are all victims of racism. I wouldn’t want to go through life thinking that I’m better then someone because my skin and hair is different than another persons. I call that being severely abused. History shows that African people ruled Europe for over 700 years; Africans have been ruled here for only four. Do the math.Also they ruled you in your own land, whereas, you had to transplant them. And please, if your going to complain about a people’s race then at least know something about them first. COMMENT as you see fit!
This is an unfortunate ending to what started off on a good note. I leased a 2010 G37x with the premium package. I had done a little research beforehand and it was my understanding that this package included a basic navigation system. I actually pointed to the screen on my test drive and asked the salesman if that’s where the navigation system was located, to which he said yes.
Unknown to me, this package did NOT include a navigation system, and neither salesperson I dealt with informed me so. I would have gladly opted for it had I known. But in the course of fast talking and high pressure to get me in a car, this was overlooked and I didn’t realize until after signing all the paperwork with an extremely unhelpful finance manager and taking the car off the lot. When I informed the dealership about the issue they initially were encouraging, acknowledged that it was their oversight, and made me believe the matter would be resolved one way or another with little financial impact to me.
Well, this is what the finance manager came back with – $3,000 to install the nav system aftermarket, an OUTRAGEOUS proposition to correct their mistake! I subsequently called the sales person to help me and after several rounds of him not returning my calls or being conspicuously “out of the office.” He finally came back to me with their wholesale cost of $1600. STILL TOO HIGH! I said why on earth would I pay $1600 for a piece of tech gear that I am essentially giving away to them at the end of my lease?? He said he would try to do better, but I am still getting the run around with no answers in sight. This is total BS. Legacy ise an arm of a huge mutlinational corporation and I’m supposed to believe they can’t eat a few hundred dollars to make an irate customer happy??? Unreal. A nav system may not seem like much, but we don’t buy “luxury” cars out of need. we buy them becuase we want them. While the car itself is great, it wasn’t to my specifications. And now I’m stuck with that for 3 years all because Legacy screwed up and won’t make good. Apparently once they get you in a car they couldn’t care less about you. Do yourself a huge favor and GO ELSEWHERE if you want to buy an Infiniti.
The took a deposit on a “new”vehicle then called me a few hours later to say that it was a “demo” with 800 miles on it.
When I asked for my deposit back they said that they can not return it due to the fact that they have to keep it to find another car for me.
After visiting in person and speaking with various levels of management they ultimately returned my deposit and said they will continue to look for a vehicle which they did not.
STAY AWAY AT ALL COSTS
I would not go there if they were the last dealer on the planet for ANY reason.
I went back after they called me over 10 times and had the same experience with completely different sales people.
These guys are flim/flam experts and you should stay away at all cost.
First they quoted a price and then they called and said that it was a mistake due to the fact that they were looking at the wrong column.
These guys make Bernie Madoff look amateur.
:(IF YOU WANT TO BE LIED TO, CHEATED, TAKEN FOR A FOOL AND SWINDLED PLEASE GO DIRECTLY TO LEGACY INFINITI AND ASK FOR JAY SELLERS AND LARRY MARTS!
THEY ARE THE LAUREL AND HARDY OF SEEDY BUSINESSMEN!
THESE GUYS ARE THE EPITOME OF THE FAST TALKING FULL OF BALONEY, SLEAZE BAG CAR SALESMAN AND FINANCE MANAGER
I WOULDN’T TRUST THEM IF THEIR TONGUES WERE NOTARIZED BY A SUPREME COURT JUSTICE!
DO YOU KNOW HOW YOU CAN TELL IF THESE GUYS ARE LYING? SIMPLE: THEIR MOUTHS ARE MOVING!!!!
I COULD BORE YOU WITH THE DETAILS OF MY TRANSACTION BUT YOU PROBABLY WOULDNT BELIEVE ME BECAUSE ITS SO DAMN RIDICULOUS!
STAY AWAY LIKE THE PLAGUE OR SUFFER FOR YOUR IGNORANCE
ONE FINAL NOTE THERE ARE A FEW VERY PROFESSIONAL AND SWEET LADIES THERE WHO IN THEIR OWN WAY EPITOMIZED PROFESSIONALISM, AND PROPER BUSINESS ETHICS.
TIFFANY MARIE ESPOSITO! YOU ROCK!
SUSAN- THE BEST!
CHRISTINA SANTIAGO-AWESOME!
I had a great experience when I purchased my G35 at Legacy Infiniti in comparison to other Infiniti dealers that I had visited it was a smooth and easy process at Legacy the manger Rigo was thorough in how he broke everything down for me I would recommended all my friends and family that want an Infiniti to purchase with Legacy Infiniti.
Shawn Scott was the nicest easiest person to deal with. Absolutely no pressure. The entire transaction was quick and easy. No hassle with negotiation. Very to the point. He truly made my buying experience with Legacy Infiniti a memorable one. Thanks Shawn
whatever you do stay away from this dealership, the only reason why I brought a car from them is because I always wanted a g35 and I just couldnt wait to get one, but if I was to do it all over I wouldve drove right pass it,1-they charge you for the dumbest things 2- they treat you as if theyre doing you a favor 3-they are nothing to being close to professionals and if you absolutely have to buy from them and your financing stay away from donnell middleton he is the financing manager and he walks in there like he owns the place and will treat you like youre his stepchild like I said its cause im in love with the g35 and that dealership happen to be close to my house, but if I can go back in time I would absolutely go somewhere else but you learn from your mistakes and this is one I will abosolutely not repeat, next time I will go to manhasset infiniti where they show you more respect then those low class so called “proffessionals” at legacy,love the car hate the service Ive already warned 2 potential buyers and Im hoping to get the message to more people out there stay away from them theyre not the only infiniti dealership in new york or long island and like I said if I couldve went back in time I wouldve absolutely went to another infiniti dealership.
Caution – do not do business with this dealer. I have bought a number of vehicles from dealers before and this was by far the worst. I have never been jerked around so much in my life. Repeatedly, the dealer came back with additional fees, after I thought we had come to an amicable purchase price. Larry Martz and Jay Sellers were both pushy and rude. They made me feel like they were doing me a favor by selling me a car.
Additionally, they were dishonest. They told me there was an additional registration fee, to be paid to Lipsco, LTD, a DMV service company. Turns out, the company is no longer in business. They try to tack on so many fees, it is just incredible.
If you want your stereotypical sales experience, these are the people to go. If you absolutely have to use them, ask for Raven. She is kind and willing to go out of her way to help you, but unfortunately does not make the decisions.
Buyer Beware!
Sorry that this is long-winded but I need for everyone to know the type of treatment I received and they should expect if this happened to them.
Took my vehicle in to be serviced under warranty. As, is their policy, my vehicle was inspected for any previous damages; after a careful inspection, there were no problems noted. Anyway, when I got the vehicle back, there was a scratch on the driverâs door and scratches and a crack in the bumper. Brought it to the attention of the service manager, Tom Grimont. He came out to inspect the vehicle and upon inspection waved his hand in a dismissive manner and then informed me that he would not fix the bumper but he would be willing to fix the door. We informed him that this was unacceptable since we dropped the vehicle off without these damages. He then told us, âThere is touch up paint on the bumper and this crack is from a plate screw.â I inquired as to where the touch up paint came from since this vehicle came in without any damages which were confirmed by the service inspector. He then raised his voice and insisted that he was not fixing any damages to the bumper and waved his hand as he began to walk away. My fiancĂ© stated that the service department was responsible for fixing the bumper along with the door. Mr. Grimont then turned to my fiancĂ© and proceeded to argue with him. I was appalled and embarrassed because this took place in the service departmentâs parking lot in front of various customers who just stared. I asked Mr. Grimont if he thought we were trying to get over by pointing out these issues at which time he looked at me and smirked and then continued to argue with my fiancĂ©. I stepped between him and my fiancĂ© trying to be the voice of reason. I asked Mr. Grimont why he was talking to us in such a manner when we have been nothing but respectful to him. He then dismissed what I said and stated that he is not fixing anything but the door. I asked Mr. Grimont if he was sure that the crack was from a plate screw and asked him to please follow me to the back of my vehicle. With an elevated voice and an annoyed tone, he responded, âI am sure that is from a plate screw.â When I further questioned him as to his accuracy, asking if it is from a plate screw would there not be a second screw indentation since plates are screwed on with two screws. While rubbing my hand over the bumper to note that there was no indication that this was caused by a plate screw; he then stated that, âIt looks like it is from a plate screw.â At which time I responded, âTherefore, you are not sure that this is from a plate screw?â We explained to him that it looks as if my vehicle was backed into something and there was a poor attempt to fix it with the same touch up paint that he referred to. At that time, with a loud voice Mr. Grimontâs replied, âI donât care what you say; I am not fixing the bumper.â He then added, âI donât know anyone who checks their entire vehicle, especially that part of a bumper.â I informed him that we do since we take pride in everything we own, especially our vehicles. I then realized that we were not going to have anything resolved at this point and asked for the contact information for corporate headquarters. Mr. Grimont then replied, âI donât care what you do.â Then as I walked to the service department for a pen and paper, Mr. Grimont walked behind me mumbling something under his breath. To which my fiancĂ© responded by saying, âExcuse me.â At that point, Mr. Grimont continued walking. I asked my fiancĂ© what was said and he told me that he did not want to upset me anymore. I am under the impression that whatever was said was not pleasant.
I was extremely embarrassed and shaken up to near tears because of the way he treated us. I left the dealership feeling humiliated. I have never felt so insulted in my life. Perhaps Mr. Grimont is not aware of Legacy Infinitiâs mission statement:
It is our stated policy to treat every visitor to our dealership as an honored guest in our home. Every day, every time, without fail, no exceptions.
Please note that I had an appointment to trade in my vehicle that day to upgrade to a 2010 model. What would have been a simple repair which might have cost Legacy Infiniti almost nothing caused them to suffer the loss of a potential $62,000.00 purchase.
Dishonest attempt at selling me a very questionable 2003 BMW M3 :devil(. The car was not as advertized, and the dealer made no apologies; the ad was designed to lure you to the showroom. Actually, a naive buyer would have been scammed because the car showed obvious signs of a severe accident even though Carfax and AutoCheck showed a clean car; my guess is that the VIN does not even belong to this car, but it’s just a guess.
Ad said manual transmission- actual car was SMG transmission, which is not popular among M3 buyers. The salesman said I should have asked specifically about manual before coming in all the way to check out the car.
Ad said navigation- actual car did not even have a BMW radio; it was a Pioneer that stuck out of the dashboard and looked cheap.
Ad pictures: oh, yes: none! This was designed to deceive.
Upgrades: the car had upgrades that were completely omitted in the advertisement. The upgrades involve both engine and bodywork. The bodywork is not for everyone, so the absence of pictures in the ad gives you no clue that the car was substantially tampered with.
Accident Giveways: although the Carfax/AutoCheck says no accident, the front fender was coming apart from the car; the doors handles must be wrestled with to open the doors, the windshield gasket is cut at the top corner; body panel joints poorly fitted at places; furniture panel in the back is poorly fitted.
The test drive appeared fine.
I told the salesman and his supervisor that the car is a piece of s..t; they were surprised, shook my hand, and I left. Very nice and courteous people, greeted me very well, and the dealership appears clean and well organized, but the car is worth no more than half the $22k sticker! They wasted my morning to say the least.
They work with the customer.
They work with the customer to resolve problems.
Atlantinc Infiniti is now Legacy Infiniti and has the same ownership as Infiniti of Englewood, NJ. I went in well-prepared, I read one good review about salesman Terrill and asked for him. Even though he was busy with a client over the phone, he attended to me quickly. I test drove a 28000 miles 2005G35x which I earlier selected from the Autotrader as my favorite. I offered what I thought was a low price but indicated I’d be ready to buy immediately. After short back and forth with a closer named Dave I paid $300 more than what I offered but got new tires which the car definitely needed. Overall, rather painless experience because the sales manager (Marty) was not pushing the usual extras in the final conversation and the price was very close to what I believed to be adequate based on Edmunds, NADA and KBB. Car was ready next day and I got a nice tour by Omar, an Internet sales guy, who was also very nice. A few old reviews about Atlantic I read before were mainly negative and scared me a little, but because I was treated like an idiot twice at Ramsey Infiniti, I went to Legacy and have no regrets. The 1-hour drive from Bergen County to Legacy definitely paid off. I had a few more cars lined up as backup at other places all over the Tri-State area, but this was my favorite and I am glad I did not have to go anywhere else. Have had the car for 2 months now, very happy. BTW you only pay sales tax where the car is going to be registered, not in both states.