Welcome to Crown Ford, a Nashville, TN Ford dealer. This is the home of Crown Charlie. When he says, “Nobody, but Nobody can sell you a Ford for less!” Believe us, he means it.
Crown Ford sells new Ford cars, trucks and SUV’s, and a variety of pre-owned vehicles. Just take a look at the links above and click on the vehicle image that sparks your interest. Shop online at your own pace, If you need us, we are here for you.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Gavin
My Crown Ford reviewOn 11/16/2011 I took my Ford Free star to Crown Ford, because my traction light remained on. They did a diagnostic and said I needed a sensor. I paid them the sum of $200.32. I left and two days later it came on again. I called them and they gave an appointment for the 21st. I brought it back with the light on. I told them the light was on again.
Unbeknown tome they wrote a ticket up and said the check engine light was on. It was not, I do know the difference. They said I needed $1,040.00 worth of work including a tune up, radiator flush, new filters and a gas line filter. I said that light was not on and I know nothing about all this work. They told me that to get the vehicle back I would need to pay an additional $110.25. I paid it writing not satisfied on the receipt and took the car.
I then brought it to my mechanic who did the work they said for $262.00. The traction light came back on the following day and remains on.
I want to dispute the charge of $110.25 as I feel that they did not solve the problem and held me up for ransom. The previous charge of $200.32 they did put a sensor in. I want to be fair, but the problem is not fixed.
I did write to Ford Motor Company Corporate, the dealership, the Consumer Affairs Department and the Better Business Bureau.
I did try to resolve it with the dealership who said well maybe you can wait for the tune up but do a radiator flush. I spoke with Gary Desola the Service Department manager. A Gavin Witzgall did the second transaction at the dealership.
I also wrote the president who did not even give eme the curtesy of a response. Guess he is like all the rest there.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Fod
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Service Technician
No idea
My Crown Ford reviewThis is by far the worst car dealer I have ever dealt with.
My car broke down and would not run, so I called my roadside assistance and was told that they would cover towing my car to the nearest ford dealer, which was Crown Ford.
I arrived and went into Service Dept for check in. The woman working the counter was one of the nastiest people I’ve ever met. There was one man ahead of me, who she was dealing with when I arrived. She was bitching out loud about how hard her job was and how many cars she had booked that day and could not complete booking this man without getting up repeatedly and shuffling papers from all around the office. At times it appeared that she was walking around the office for no reason except to mutter to herself how busy she was.
She never acknowledged me during her show. After she finished with the man before me, she sat in front of her computer staring for at least 10 minutes before she called out next. She didn’t type anything into her computer, nor did she move.
When she finally began with me, I gave her my information and when she asked for my home phone, I told her that I only had a cell phone now as no one used the home phone. She then said that she too had disconnected her home phone, because she was there 12 hours a day, 7 days a week and all she did was work and sleep.
She took my information and asked about the car and explained that they may not be able to look at my car that day as it was late in the afternoon. It was about 3:00 and the mechanics leave at 5:00. Ok, I’ll call in the morning.
I call Crown at approximately noon the next day and was told that they have to take care of their regulars and the car had not been looked at.
I call again around 4:00 in the afternoon and am told the same thing.
I call the next morning and am told that they need to take care of their regulars and haven’t looked at the car yet. and that they probably wouldn’t be able to look at the car that day. Now this is a problem. It’s Friday afternoon and they are closed Saturday and Sunday (What mechanic is closed on the weekends????) and Monday is Labor Day and they will be closed then too.
What can I do? They have my car hostage. They’re in Nassau County and I’m in Brooklyn.
I call on Tuesday morning and am told that they haven’t looked at the car yet. “We have to take care of our regulars.” No information from them on Tuesday. I call on Wednesday morning – they now have had the car for a week. “I was just about to call you, you’re such a pest.” I was told. They tell me that the car has an alternator problem and it will be about $400. I tell them to fix it and ask when I can pick up the car. “We can’t tell you that until we begin the work.”
Late that afternoon, I get another call, they ask “Was your car making noise when you brought it in?” “It was making noise when we repaired the alternator.” gee- you just noticed that. Yes it was making noise, I reply and they begin to tell me that there’s a problem with the A/C and some pulleys and a belt that controls all the moving parts on the car. I ask how much it will be to fix and Anna tells me $1,200.
Fix it damn it.
On Thursday afternoon I call inquiring about my car. The woman who answered the phone tells me she was just running my paperwork, but the car is ready. I ask her what the final charge would be and she gets all snippy and says “I said, I was just running the paperwork. I can’t tell you how much it will cost. I need to call you back.”
Two hours later she calls with the final total of $1,069. I get on the LIRR and go pick up my car.
I go into the service dept and Anna is there bitching and dealing with someone, but a man asks if I’m here for a pickup. I say yes, he asks my name and gets my paperwork. He hands me the papers and walks away. I stop him and and try to pay and am told “We don’t take money here. Don’t you know anything?” “Payment is across the hall”
So I go across the hall and try to pay. The woman behind the counter there takes my paperwork and immediately puts into a large pile of other papers. She then begins a conversation with another woman behind the counter about how she gave another customer the wrong copy of the their receipt. After a long discussion, she finally turns to me and asks me for my papers. I say that I already gave them to her and she says no. After another 10 minutes or so, she finds my papers and with out so much as an “i’m sorry” aks for my credit card.
I pay and am told that someone will bring out my car. Where? No one tells me anything. Finally I notice someone pull up on the street outside the dealer who double parks my car leaving the driver side door open. He gets out of my car and walks away.
My car is left running, with no one attending to it, with the driver side door open in the middle of the street in Lynbrook.
I step into the car, without any discussion or any hand off with any employee of Crown Ford and get the hell out of there.
Bottom line – THEY SUCK