Town East Ford is the Dallas-Ft. Worth home for New Ford Trucks, Cars, and SUVs. We offer competitive pricing on Ford sales, service, and OEM Ford Parts. In addition to our selection of great new Fords, we also are please to offer quality inspected used cars, trucks, and SUVs, including Ford Certified. Town East Ford is now showcasing its 2011 lineup of fuel efficient and innovative cars and trucks.
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My husband and I found out we’re pregnant, so we decided to trade in his car for a truck he wanted.
First, when we went into the dealership to negotiate the truck he liked, the salespeople got into a semi-angry discussion over who was going to take the sale – it was extremely unprofessional, not to mention uncomfortable.
Second, when it came time to finalize the details, we were visited by one of the gentleman from the finance department. This was normal, I know. What wasn’t normal is the way he went through each item of our credit one by one, making little comments such as, “Oh the banks don’t like to see that,” or whispering confidentially, “So, what happened here?” Like most people, we knew our credit wasn’t great, but having someone sit down like you’re a toddler and list every mistake you’d ever made was embarrassing and left us both agitated and ready to leave.
Third, we were upside down on our trade. We knew we would be, but it kept the payment out of our range and we didn’t want to go higher. We decided it could wait. In order to save the sale, the “finance” guy decided we should KEEP the vehicle we had ($650/month) and simply buy the new one as an addition instead of a replacement – adding another $650 a month payment to our bills. So, I asked him how having a $1,300 a month vehicle bill would be better than going over our +/- $600 budget? He said that we wouldn’t have the other payment if we sold the other car. “Exactly,” I said, “if. The only guarantee is that we will have two payments due next month, and every month until the other car sells – if it sells.”
Fourth, the finance guy said that the answer to our problems was to trade in BOTH of our vehicles and get two new vehicles! This is, without a doubt, the WORST advice I’ve ever gotten. I told him as much, and he asked my why. I said, “Because I’ll have my car paid off in two years (which he knew) and you’re telling me that because I’m ‘probably’ upside down in my car, that I should hide the negative equity in a new one that I’ll be paying for four years after I would have paid mine off. And besides, I’ll only be upside down if I actually sell it – when the actual sale is realized.” The guy just stared at me blankly.
Fifth, when I (we) had enough, we asked for our keys back (to the trade). He kept asking us to put more and more down and wouldn’t give us our keys. My husband was about to throttle him and I was ready to scream. The man was ridiculous. He absolutely destroyed any possibility of us ever buying a vehicle from there.
I have a very hard time believing the positive comments I read on this site. They’re so generic that it made me wonder if the dealership employees weren’t adding them…?
I only stopped in to take a look at the vehicle, was not expecting to actually get the vehicle that very day. Mr. AJ and Mr. Charley really sold me on the car and made my buy experience a very pleasurable one. Had it not been for these two guys i would not have gotten the car and would probable be shopping around still. These two are a wonderful contributuion to your company. Again, Thanks!!!!
I appreciate the extra time my car salesman and finance adviser spent discussing my concerns and questions! If it wasn’t for them, I wouldn’t be able to purchase the car I wanted. Oh and the service department is awesome as well! Always on time and did a good job with my oil change plus carwash! Outstanding job, and thank you once again Town East Ford!
Bought a vehicle at Town East Ford. The salesman was upfront, honest, and wasn’t anywhere near manipulative as most salesman I’ve dealt with in the past. I would like to congratulate the team at Town East Ford on a job well done! I just recommended a friend and will recommend Town East Ford to anyone in seek of a dealership that appreciates their customer and not just in it to take their customer’s money!
I only stopped in to take a look at the vehicle, was not expecting to actually get the vehicle that very day. Mr. AJ and Mr. Charley really sold me on the car and made my buy experience a very pleasurable one. Had it not been for these two guys i would not have gotten the car and would probable be shopping around still. These two are a wonderful contributuion to your company. Again, Thanks!!!!