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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Josh
My Nalley Chrysler Jeep reviewMy sales experience with Nalley Jeep Roswell :devil( was not good. I was looking for a Jeep Patriot. There inventory was very low. They only had 3 on the lot and they were all base models (2-white and 1 Silver). I was looking for the Limited and wanted it in Red. What I wanted was not on the lot so they searched other dealerships. They said they found what I wanted locally. I only had to give up the hands free feature. However, if I wanted to get the car I had to go ahead and finalize the deal before they could go get it. I was unsure of the shade of Red as they did not have one to look at prior to my purchasing it. The salesman told me that I would love it.
They told me they would payoff my current vehicle. I told them that I already had approved financing but that I needed to wait until Friday when I get paid to give them the down payment. The salesman said “No problem, we can hold the check until Friday.” He then walked out of the room and I followed him as he walked up to the main desk and asked the GM to verify that it was okay to hold the check until Friday. He also said yes that it would be no problem. Then, I was sent to see the Finance Manger to sign the paperwork. I gave him my financing information and brought to his attention about holding the check until Friday. He said that was fine, holding the check was not an issue of concern. So I signed the paperwork and bought the car sight unseen.
It was Saturday and they said we will give you a loaner car now and you can pick up your new vehicle Monday at lunchtime. But the car did not arrive at the dealership in the afternoon as promised; it did not arrive until Tuesday. They were waiting to check everything out first. The vehicle arrived and I picked it up after work on Tuesday. I loved the color.
Tuesday evening I was looking at my new car and trying to program the HomeLink to open my garage door when I noticed that there was either a scratch or white paint up near the edge of the windshield. It was too late to call the dealership so I waited until morning and called. I spoke to the Customer Service Manager because my salesman had the day off. They said don’t worry about it we will take care of it just bring it in. I told them I was driving to Florida the next day. The Customer Service said just bring it when you get back in town. That same day, I was checking my bank account before I was to leave town and absolutely went crazy when I saw that my account was overdrawn!!
Well, it turns out that they did not hold my check as promised!! They cashed my check prior to even getting the vehicle. I called back and spoke to the Customer Service Manager again and he apologized and said it must have slipped through the cracks. He said don’t worry about it they will cover the NSF charges. I said it was not only the charges that upset me but that this was a new account and now I already have a not favorable mark on my account.
Also, that I was leaving town and had negative funds in my account!! He assured me that they would take care of it when I return. He said they would make it right. I asked what he meant. He said they would give me a few “comps” of some kind to make up for the inconvenience in addition to paying the NSFs.
The next day while I was on my trip, the salesman called me to find out how I liked my new vehicle. I told him I loved it however that I was really upset at what had happened and about the scratch. He did not know what I meant. Evidently the Customer Service Manager had not updated him yet. I told him. He said “I am so sorry. I do not like to have anyone unhappy. How about we give you a free tank of gas and your first 2 maintenance service visits? Will that be alright? I said yes I guess so, but I still wanted the NSF and letter to the bank. He said fine. He also advised that the 1st visit is complimentary anyway which I guess they forgot to mention to me previously. I said okay and asked what I needed to do. He told me to just come by on Monday when I return.
On Monday morning I returned to the dealership to address the issues. The salesman greeted me outside and I inspected the scratch. He said no problem we can get that buffed out for you just pull into the service department. I asked about the NSF check and letter. He said he would go inside and get it. He returned and handed me the reimbursement check for the NSFs. The Service Department rep said he could buff out the scratch but it would take around 20 minutes. I said I would return to do it tomorrow. He agreed and gave me his car. I then asked the salesman about the gas. He said he would give it to me when I return. I said I would be back after work to get the gas and the letter.
Prior to leaving work I received a call from the lien holder of my traded in car stating that they did not hear back from the dealership and that they never requested the 10-day payoff letter that is standard practice. Since then, the payoff has gone up a little more than $200. They told me that I was not my responsibility but the dealership’s. They said they would call the finance manager and tell him.
After work, I called the salesman and told him I would be there in about an hour. He then told me that he would not be able to give me a letter for the bank because of legal issues. I complained because I had been promised this letter. He also informed me that he would be unable to give me the extra Maintenance Service that they both promised. I got upset with him. He then said “…but you still get the tank of gas”. I said I would be there in an hour and reminded him that they lied to me and promised to make it up to me but were now reneging on there promises and hung up.
An hour later on my way back to the dealership for the gas, I called to advise him that I was on my way. The receptionist told me he was with someone did I want to leave a message. I said just tell him I will be there in 5 minutes to get my gas. Approximately 3 minutes later when I was a few blocks away the salesman called me and said again “I have some bad news for you. We had a meeting today and our GM said due to current economic situations, we would be unable to give you a tank of gas. I then went a little ballistic and lost my temper with him on the phone. I told him that he has committed fraud and violated our verbal agreement. I also informed him that I would be making formal complaints against him and the dealership. Then I hung up.
The salesman called me back about 10 minutes later and asked if I had calmed down. I did not scream at him but told him that I was still very upset. He said that if I came by the dealership he would pay for my tank of gas out of his own pocket. I told him it was too late now that I was just leaving a gas station where I filled up my tank.
I will never buy another car from this dealership and I want to warn as many others as I can not to deal with this dealership. They are extremely Dishonest!!!