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Will never purchase a vehicle nor have my vehicle seviced again at Acura of Milford. Had the worst experiences with them. Everyone be very aware of this place. I needed a bigger vehicle (having a baby) so I traded my 09 Jeep Wrangler (mint condition) for their 08 Jeep Liberty(lemon). The Liberty had serious leaking problems. When it rained, it rained in the car. The heater did not work (smelled like something burning & thick dirty air would come out not healthy to breath in) I never experienced anything like this at any other dealership. I felt like I was at a side used car shop, not a dealership. The day I took the Liberty off the lot I asked if everything was done including the vin etching. I asked 3 times and he said Yes. I got home and looked at the windows. There was no vin etching. In which that should have been done, especially when they told me yes. The Liberty came with warrenty (of course,the vehicle was over $17,000, thats a law) they took the car in to fix (which took over a month) they fixed the leak, but they wouldn’t fix the stains the water caused (they said it was not under warrenty). The water was leaking in the vehicle of course the water stains should have been fixed & anything else that was damaged caused by the water. Anyway, they would not fix that. Just so you know this was at the end of my pregnancy( talk about stress they caused me). Then the day I delivered my son I recieve a phone call from them that the heater was not on warrenty. Its a heater we live in CT & its winter. I need heat of course especially with a newborn. How can you sell a vehicle and the heater doesn’t work, are you kidding me?? Absolutely ridiculous. Then they finally said ok we will fix it and the thick bad air smell(Well, the thick bad air smell is stll there).Also, there is Absolutely NO Customer Satisfaction!!! While all this happening and taking over a month, Not only was I disrespected by them with rudeness, they Never called me to tell me how progress was going with the vehicle being fixed vehicle. I always called them to check in. Then asked the service dept. to also have my free complimentary vehicle oil change done while its in there. He said that it was done as well as vacuum & car wash. Thinking that my vehicle that I just purchased from there is finally fixed. I pick it up oil change not done,car wash not done,vacuuming not done. I had metal pieces all over the place from when they welded to fix the the leak, very dirty from them in & out of this vehicle. The only thing he could say to me was Sorry. What??? Not saying all Acura Dealerships are bad, but yes Acura of Milford is!! Acura of Milford you should be ashamed of yourselves!! You have a lot of shaping up to do!! Starting with not selling lemons & better staff that will treat your customers with respect!! I am disgusted & stuck with a vehicle that I can’t stand to look at or be in with what I put up with. Shame on you Acura of Milford!!!!
My horrible experience with Acura and its dealer. I lease a 2010 TSX for my wife and have about 5 months remaining on the lease. Recently, we noticed a rattling noise in the rear of the car so we decided to take it in to have it checked out. Well the dealer Acura of Milford and Jon Lorensen dealership, informed us that the rear brakes needed to be replaced due to normal wear and tear. I found this unusual since I have never had to replace the brakes on a leased vehicle before turning it in and I have leased at least 6 times in the past. Also I have always found that the front brakes on my other car have always gone first and not the rears. I decided to do some research on this before paying the $370 the dealer was asking to do the rear brakes. What I found out was there was a class action suit against Honda regarding a defective brake system that prematurely wears the rear brake pads due to the EBD system sending too much braking to the rear brakes. A week later the sound from the rear brakes got so bad that I had to bring it in again and got the same story from the dealer. I decided that I wanted to see if the dealer would back me as a loyal customer (I had leased an Accord from them in the past) and see if they would fight Acura for the cost of this repair. They contacted Acura and got no sympathy. I was getting pretty upset with the attitude that I received from the dealer Acura of Milford in Milford, CT. The first time I brought it in they semi accused my wife of driving with the hand brake on. Which in this vehicle is literally impossible since the voice command system verbally tells you that your parking brake is on. Then the second time they semi accused my wife of driving into a snow bank and damaging the brakes. By the end of my experience I was very upset and demanded to talk to the service manager. He never showed up to talk to me so I had to talk to the business manager Rocco Esposito. After explaining to him that this dealer was not willing to take care of a defective brake system, regardless of Acura support or not, for a customer that was on the verge of purchasing another car in 5 months, I was about to walk out and never come back. I was further insulted by him when he insisted that this was normal wear and tear and that I needed to maintain the vehicle even though the car was only 2 1/2 years old. I left the dealership informing them that they just lost two customers for a $175 repair (their cost). There’s some customer loyalty for you. All I can say is Honda settled out of court and left their customers high and dry and the dealer didn’t think it was worth $175 to sell me another car in 5 months. After being insulted and treated like I meant nothing to them I walked out of that dealer for the last time. I will never buy another Acura again. PS: an hour after I got home they called me to tell me they changed their minds and were willing to pay for the repair. I told them too late. I walk out of that dealer from the last time since I seen first hand what kind of character they have. They think they are a premium car dealership like the BMW, Lexus, Audi dealer but they are not. They give you dirty loaner vehicles they don’t really wash your car when it is in for repair etc. Don’t make the mistake and think they are like the other premium dealers they are not.
Problems awith the numbers guy- Rocco. Make sure you check all your numbers with extreme care and be prepared to be treated with NO respect what so ever! If you’re smart stay clear of this dealer unless you want to get ripped off royally