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I have four Ford vehicle, two of them are F-350 diesel pickups. I love my Ford Trucks! BUT this week, 5-10-17, I requested a quote to replace the rear axle pinion seal and front pinion bearing assembly. They put together a quote and all was well. I wanted to leave another happy customer. HOWEVER, unbelievably they re-used the old well worn out race with almost 240,000.00 miles on it when installing the new bearing over the top of it. I have never known a Ford Dealership or competent maintenance department to fail to replace the race when installing a new bearing. Any and every bearing manufacture, distributor or knowledgeable trained mechanic or technician will insist the bearing and race come as a set and MUST be replaced together, or bearing failure is much more likely than if they would have left the old bearing set in. I can not begin to say how disappointed I am in Mike Burkart Ford in Plymouth WI for taking advantage of me and misusing my trust in them that they instilled in me when they insisted they could do this job correctly. I am very disappointed in Mike Burkart Ford and their Maintenance Department employees for allowing this inexcusable work to be performed, to leave their shop and to and act as is this is acceptable workmanship by a Ford Dealership.
5-11-17 To follow-up with the service manager “Jack” I showed him the new race the mechanic had failed to install with the bearing. He stated the mechanic was not in today and no one knew what happened. I than said whenever a new bearing is installed, it must be installed with the new race. He got immateriality mad and stated “I am done talking with you” I said fine and left. The entirety of this Jack and my conversation was no more than 30 seconds. Rather than saying I am sorry this happened we will find out what is going on for you, the above was his reaction. Wow, Yes Mike Burkart Ford, you will not get my maintenance business anymore nor will I be looking to purchase my new diesel trucks from a dealer so unwilling to provide normal maintenance on them. I want to work with a dealer that if something goes amiss, regardless of fault, they are willing and able to have the time and consideration to treat me a customer and fix the vehicle properly. So they have my money (paid the bill before I sat in my truck and found the new race) and I have a new bearing in a race cup with 240,000.00 miles on it. I just hope this experience did not sour me on Ford products completely, I hear the new Cummins’ in the new Dodges are pretty tough to beat. I will just make very sure it is not owned by any Mike Burkardt Dealsrships.
Waiting for my car to be released has been such a struggle from Mike Burkhart Ford here in Plymouth.
Asking for a second opinion should not be this hard for the car I own. The are holding my car hostage. Even with this escalated thru State Farm Select Service there is such a hold on my car. Basically stating use us or pay us – either way they won’t release my car without money. Really!?!?!?
Hoping social media can help this dealership recognize the impact of customer service whether you work on my car or not. At this point I really would not recommend your dealership for even an estimate.
Well everthing turned out ok. It seems the check for $100.00 got lost and was never cashed. Burkart Ford even bit the bullet and stopped payment on check in question. It isn’t cheap. Thanks again to honest dealership and people. Marion
I purchased a 2009 Camry on December 16 and due to personal reasons returned on Saturday 17th to cancel transaction. After doing so requested my plates and $100.00 deposit. I got the plates with assurance my deposit would be mailed to me, because finace was not open on Saturdays. Well after many requests, still no money as of January 27,2012. I have been hopeful that it is just a mix up, but starting to worry. I’m 87 and every dollar counts.