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Subaru New & Used Car Dealer in Mobile, AL – Visit Koby Subaru | New Subaru and Used Cars for Sale in Mobile
At our award winning, family owned and operated Mobile, Alabama Subaru dealership, your satisfaction is our primary concern. With a knowledgeable sales team, large inventory and everyday low prices, Koby Subaru is the first and last place you will need to shop for a new or used car by Subaru. We are dedicated to exceeding the expectations of each individual that walks through the dealership’s door. The staff at Koby Subaru is proud to serve the community of Mobile, Prichard, Saraland, Moss Point MS, Gulfport MS and Pensacola FL, with Subaru vehicles and would like to have the opportunity to earn your business. We are always available to answer your questions and can easily be contacted at (888) 800-4889.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2015
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Vehicle make
WRX
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Service Technician
Keith
My Koby Subaru reviewMy brand new 2015 WRX (purchased at Koby) started to make really bad rattling noises after 2 months of owning it. I thought it was a speaker crackling so I asked to have it replaced. Keith Skipper assured me the speaker was replaced. The same noise persisted and now a new noise was rattling in the door. I returned to Koby to have it fix. Keith told me everything had been fixed. Unfortunately for him, I spoke with the technician who worked on my vehicle. The technician told me the repairs weren’t done and Keith had lied about the repairs. When I asked Keith about the repairs, he told me it should not matter which speaker in the car was replaced, I got a new a speaker out of the deal. But it was the wrong speaker! And Keith lied about what they did to fix the other rattling! Keith then gave me his business card to ensure I spelled his name right in the complaint and told me good luck in getting him fired. Horrible treatment and experience and very concerning for the others he has lied to about repairs. And my car still rattles. I wish I had went somewhere else.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bruce
My Koby Subaru reviewMy husband and I purchased a used 2005 Mazda6 in August 2013 as a first car for our youngest son. Our salesman was Bruce Phichit, who by all accounts was very pleasant. We enjoyed talking with Bruce and he is a well mannered young man. Although he was pleasant, the information he gave us was misleading. First, we were told the car we were looking to buy had one previous owner. Second, the car was described as having an excellent record of maintenance. We believed the statements. We bought the car, paying slightly over blue book dealer price. Roger Koby emphasizes reliability as his strongest point, so we felt confident that we had been given a fair deal. Craig Valenti assisted the sale. We were set! … for a few weeks.
We drove the car approximately ten weeks before it jumped time, causing internal engine damage that has left the car inoperable. We are told the car needs a new engine. Yes, this is bad news, but even worse is the poor service, false statements and avoidance we have received from Koby staff since then, specifically from owner Roger Koby.
We purchased the car in August and it broke down in November. We had the car towed to Koby Service and released the car to Ryan Smith to diagnose. We waited patiently for a month. Yes, a month. After numerous phone calls to Ryan, and dealing with his many varied excuses, avoidance tactics and lack of answers or professionalism we asked Steve Pierce, another Koby employee, to give us a hand with diagnosing the car. Steve did an excellent job and within a week we were told that we needed a new engine. It was bad news, but at least we knew which direction to go.
On Dec 13, 2013 we brain storm with Steve Pierce and Craig Valenti for options. Craig expresses that the Koby dealership would never intentionally deceive a consumer into buying a car that did not meet strict quality standards. He speaks to my husband and I about the high integrity of Koby Subaru. He states that Mr. Koby is willing to give us special consideration on a trade in or an “at cost” motor. I believe him and decide on a trade in.
We shopped the used lot and were surprised at what we learned from the salesmen who were privy to our situation. There are several cars on the lot that are, “No good”, cars that we “don’t want to get involved in”. Cars that are described as the “biggest piece of junk out here”. These used cars (some are still on the lot) are in the ten thousand dollar range- poor family that buys them. In spite of learning that there are other lemons on lot, we decide on three possibilities and request a price from Craig Valenti. Unfortunately for us, we received more of the same avoidance. At least this time it was unintentional. When we finally get Craig by phone a week later, he states he forgot our request and is swamped. He promises us a price same day. The price comes three days later via email on Dec 26, 2013. The deals are not as sweet as promised, so after consideration we decide the ‘at cost’ new motor will be best. Like most good consumers, we request quotes for a new motor from local dealers and servicers for price comparison. Roger Koby’s “at cost motor” is the most expensive. By this point, we are not surprised nor amused.
We requested in writing and by numerous phone messages for Roger Koby to meet with my husband and I to discuss the details of the price discrepancy and to hopefully come to a common point. To date, 01/21/2014, Roger has ignored us and all requests. The only communication we have had from Koby is today, 01/21/14, when Steve Pierce called to confirm release of the car to the tow service.
I would highly discourage anyone from buying from Roger Koby. I understand Subaru is a well loved brand, but why give your business to a local who knowingly sells Used cars that are “no good”? If you are stuck on the Subaru brand and live in Mobile, make a quick drive to Pensacola or New Orleans for an honest dealer. Our personal plans include a new motor for our son’s car. Most importantly we are cutting our losses and taking our future business elsewhere. Hopefully you will give consideration to what happened to our family and choose similarly. Thank you, Kim Reeher
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Subaru
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Service Technician
Roger Kobe
My Koby Subaru reviewI recently purchased a 2006 subaru legacy. There was minor squeak coming from the rear brakes. I took it in to my local dealer Koby Subaru to have it fixed. They told me it was good. It was not. I had to take it back again, and even a third time. Still they have not fixed the problem, and the service writer was rude. I called the dealership and asked to speak to the owner, he said to bring it in and he would have it taken care of. I brought it in and he was rude the whole time as he listened to the noise on a drive with me and told me he could not hear anything. My vehicle only has 85k miles and he kept saying vehicles with these high miles can have issues. I was under the impression that a SUBARU had a little more reliability the 85k miles. But apperantly your dealer doesn’t think so. I will not recomend Subaru or your dealer to anyone. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE:mad: