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Bought a new Ford Escape at Key Scales Ford in January.
Gave salesperson Cat Langbehn a mailing I received stating you will receive a $500 gift card if you by a new car, which I did.Cat gave me the gift card, but when I tried to use it several weeks later, there was a zero balance on it. I took it back to cat at Key Scales Ford and told her what happened and she said she would get a new card and send it to me. Two weeks pass and I never received a card,so I called Cat twice and left messages and emailed her once, but never heard back from her.
On Feb 20, customer service rep Angela Thompson called as a routine follow up to see how things were going with my new car. I informed her of the problem I had with the gift card and she said she would have Cat call me. No one ever called back.
On Feb 26, I call Angela Thompson again and told her I never heard from Cat. Angela said she would talk to Cat again.
Waited five days without hearing from anyone, so I called Cat and left message that if I didn’t hear from her, I was going to call General Manager Bruce Thompson. Three day passed without a returned call.
On March 6, , I called and talked to GM Bruce Johnson. He said he was surprised about the situation and would get back to me. Never heard back.
On March 13, called and left message for Bruce Johnson. Never heard back.
On March 16, Called and talked to GM Bruce Johnson and was told he would have someone call me.
On March 17, Jeff Wagner (Promotional Manager) called and talked to me. He told me that they weren’t giving out $500 gift cards, but just a chance to win one. I told him that I have seen the mailers that said that, but the one I gave them two months earlier didn’t say anything about a chance to win. Also, why did Cat give me a worthless card in the first place. Then when I brought it back, she said she would send me a new one. IT MAKES NO SEANCE!
The worst part is that I never got an apology from anyone. If there was a misunderstanding, I could accept that, but I never got a satisfying explanation
I will not be using the two free maintenance services that came with purchase of the car, because I will never step foot in Key Scales Ford again.
JACK MOORE