Herb Chambers is an automotive dealership group based out of Somerville Massachusetts, we care about creating a positive car buying experience. For decades Herb Chambers has provided New England car buyers with high quality automobiles including those from BMW, Porsche, Ford, Lexus, MINI, Chrysler, Scion, Honda, and many more. As one of the most trusted brands in New England, Herb Chambers is a proud member of the Better Business Bureau. Featured in a number of area media publications like The Metro West Daily News, The Providence Journal and Boston.com, Herb Chambers is known to local buyers as the region’s premier automotive dealership group.
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When I arrived at Herb Chambers Ford the 2008 Ford Explorer I had talked to Tony on the phone about an hour prior to my visit was parked in front of the dealership. It was in the exact condition Tony had described to me and I was anxious to take it for a test drive. I met Tony and he introduced me to Walter who took me on a test drive and patiently explained all the features and benefits of my new ride. I was happy that we came to an agreement on the value of my trade and the finance manager Migel not only made the paperwork process painless, but he was able to register my vehicle the same day. I’m very happy with the Explorer. I’d like to thank Tony, Walter and Migel for HELPING me buy a car.
We went into Herb Chambers to look at a used Ford Focus wagon. We worked with Walter who was very nice. When we went to test drive the car we noticed that the driver side door rattled when you shut it, the transimission took a few seconds to kick in when you gased it and there was what looked to be a hanger holding up the tailpipe. We said no thanks and were about to leave when Walter asked us to wait while he checked to see if they had any other late model, low mileage wagons for sale. They told us that had a Saab wagon and when we told them our price range they said they would make it work. We test drove the car and loved it.
At this point we began dealing with a sales mgr., Muhammad who negotiated with us for a fair price and we put a deposit down on the car. Since we were sort of blindsided by this Saab, we told them we needed a day or two to do some research on the car before we signed any paperwork. Our main sticking point with this car was the high cost of repairs. A few days later we took the car to a local Saab dealership to have their mechanic take a look at it. They said the car was more or less sound but had a few problems and gave us a list of 8 or 9 things that we should have Ford fix before we bought the car with 5 of them highlighted as VERY important things to have addressed because they could cause bigger problems down the road.
When we brought the list to Ford we began to haggle over which repairs they would do. We weren’t looking for them to do everything just the items Saab said were most critical. We were told on 3 occasions (with a handshake) they would do all the repairs for the already agreed upon price only to have someone come over and tell us they wouldn’t do this or that item. Finally the general manager Scott Lewis came over and told us that he thought the car needed more work than they were able to do and that there was a chance they weren’t going to sell it but that he would get back to us in the a.m. This guy is a real beauty. We never got a call back from him and called later on the next day. He didn’t even remember us from the day before. He told us that they would sell us the car for the agreed upon price and do an allignment and oil change and that was it (??????!!!!!). Scott’s response to my husband’s shock was to yell at him and tell him that their service department looked at the car and didn’t find anything wrong with it. So I guess the Saab mechanics whose job it is to work on these quirky cars were just lying. They had no reason to lie to us. Saab told us to have Ford do the repairs so they weren’t looking for the service sales from us. Ford just didn’t want to put the money into fixing up a car to a standard level before selling it to a customer.
I shudder to think what repair nightmare we would have been in had we not gotten someone to look at the car before we bought it and feel sorry for the poor soul they end up selling the car to who will be met with a $1,000+ repair bill in their first year of ownership. Not to mention the fact they were trying to sell the Focus in the condition it was in. But, what we are most saddened by is the way we were treated overall. We weren’t looking to buy a Saab in the first place. They were the ones that agressivly sold us on it. We spent days of driving down there, sitting in traffic, researching the car, etc. We had a salesman shake our hand, say they would service the car for us and go get the paperwork. All of this before renegeing on the whole deal and tryig to sell us a car that is going to need a lot of costly work done on it while yelling at us and telling us that we’re missing out on a good deal. At least for used cars, I wouldn’t recommend this Herb Chambers and wouldn’t recommend their service department at all with the condition they are turning used cars out for resale.