If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Steve
My Hall Honda Virginia Beach reviewI purchased a 2005 Civic from this dealership along with an extended warranty. I was mislead on the warranty terms by the dealership. I am not facing repair costs out of my pocket because the warranty does not “cover everything” like I was told! Would NEVER tell anyone to go to Hall Honda!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Don Blea
My Hall Honda Virginia Beach reviewIt has taken us over 5 months to finally make a purchase. Our sales manager, Don Blea, was professional, helpful, and patient. I would highly recommend him, and intend to work with him again on our next new car purchase. Everyone walks out of a dealership thinking you got a great price, otherwise you wouldn’t have made the purchase, right? Overall, with very little drama, I walked out with what I felt was a very fair price on my Odyssey and a very fair price on my trade. While married, this was my vehicle – my negotiations. As a female it can be hard dealing with auto dealers and or service issues. I felt respected by the entire dealership, from sales to finance. And we were out of the dealership in less than 90 minutes once we made the decision to buy.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Don
My Hall Honda Virginia Beach reviewMy daughter went online and requested financing with Toyota and Honda. Honda called her back IMMEDIATELY and told her she was pre-approved, no problem. She even specifically asked if she need a co-signer. (She’s young, with little credit and had been turned down before). Someone from internet team still assured her it was absolutely no problem, and so we headed out the door with excitement. We get there and meet Don, the “manager”. He never showed any excitment and did not show my daughter the first car. He said it would be difficult getting financing, but he would try. He also said there was NO chance on a new car, but he had ONE used car in mind for her (a car that she had absolutely no interest in, not even a Honda)! She would need much more documentation though, including eight references. He said he would submit her paperwork in morning and see what he could do. She left dejected. While waiting on Don’s call all morning the following day, Toyota called back. She didn’t feel it would be different, but we went anyway. Within a few hours, she walked out of Toyota with a brand new Scion TC-no co-signer. She was treated like royalty. She is thrilled. It was a wonderful experience. Don did finally call her on the way home from Toyota with what he said was unfortunate news. Well, my daughter had good new for him. He also said if he could help in the future, just let him know. Hope he doesn’t hold his breath. HORRIBLE TACTICS USED JUST TO GET BUYER TO COME IN! HORRIBLE DEALERSHIP!!! :(:(:(:(:(:(:(
P.S. I recommend Jesse Cook at Charles Barker Toyota!!!
I do not wish my review to be posted online and to hurt dealership in any way. I just wanted to express my disappointment with my daughter being told she was approved and to come on in and pick out her car, only to get there with the complete opposite. I have no idea how that would have benefited the car dealership in any way.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
No
-
Vehicle year
Honda
-
Vehicle make
Accord
-
Service Technician
My Hall Honda Virginia Beach reviewA appointment was made online for Honda. When I came to the dealership on the weekend. I talked to the customer service rep a (young full figured) female who was frustrated at the fact that she could not find the appointment and basically told me that it was not made. The confirmation number was not something she was familiar with and she basically said that it was not valid and that I would have to reschedule again. She was not helpful at all and I was very frustrated. Fortunately one of the techs (Male) from the team remembered our car and while he patiently waited for me to find the confirmation email he tried to fit my car in for the appointment that I showed him the confirmation for online. Everything went well with the service call until we picked up the car. My husband noticed that the air pressure in the tires was low and that is one of the checks of the call. The same tech apologized for the mechanic and fixed the problem but that should have been done since we paid over 300.00 to get it serviced. Other than the (male) represenative was great. But because the nasty customer service of the (young) female who worked there we will not be bringing our car back. She is customer service and she did not even care that I honestly put in an appointment online and basically called me a liar to my face. I hope that if they have people representing Honda there she would be more professional than that.
Rie70,
It upsets us to hear that you did not have an outstanding experience at our dealership. We would love to be able to try and fix the problem if you would let us. Unfortunately, being that your user name is Rie70, we do not have your full name or email address to contact you directly to discuss the matters you have listed. Please feel free to contact me directly at 757-989-8779 in regards to your unsatisfactory review.
Best Regards,
Elizabeth Erwin
Hall Automotive
Customer Care Department
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
My Hall Honda Virginia Beach reviewGreat job handling my specific needs up front and to the end. Reviewed all my requirements and put me in the exact car I was looking for. Very knowledgeable group in all areas, from sales to finance. Very thorough every step of the way – stopping frequently to check in – but not trying to just get me into a car – trying to make sure I got what I wanted. I visited over 5 different lots in my search and the Hall team made me feel like I was the buyer – you don’t get that a lot.
Thank you for making this experience one I will come back to have again and again.