345 El Camino Real San Bruno CA 94066 (650) 873-0800
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No kidding. Grace Honda is a joke. After being greeted by striking workers claiming that the dealership is dishonest, the sales staff made me wait forever while they conspired and retreated too often behind closed doors (and large windows) to find ways to take advantage of me. I lost track of the amount of lies and misrepresentations made to me. As a lawyer, I was particularly humored by their frequent misstatements of California law. After spending almost a week trying to move these folks faster than a snail’s pace, I was able to reach a deal for a trade-in and purchase of another vehicle. Then the fun began. They tried to get out of providing a smog certification. They tried to get out of paying me the agreed upon price for the trade-in and they tried to get me to sign documents that said one thing while they told me that the documents said something else. Since I was paying cash for the transaction, I refused to sign a credit application or allow them to run my credit report. Then the lies started coming out faster than they could say them. Clearly, they wanted to get out of the deal because the trade-in value was, after the latest manager’s inspection, too high.Then the waiting and delays continued. Finally, when the finance manager returned to my table to explain (with 3 successive lies) why I needed to complete and sign a credit application for a cash deal. Didn’t work. I insisted on the return of my key, registration and title. The deal was clearly dead. When she didn’t return with my items, I went into the “Holy Office of Dishonor & Conspiracy” and retrieved them myself. When I was leaving, the head used car salesman sarcastically yelled, “good luck in life.” He was wishing me luck? He’s a used care salesman! I told him in a loud voice to f— off. I needed a shower. What a way to do business! They have to be put out of business by this economy. It would be a disgrace for Grace Honda to survive.