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THIS WAS THE MOST RUDE AND LADY EVER SHOULD DIDNT WASNT ME TO EVEN TEST DRIVE THE CAR SHE WANTED ME TO PUT DOWN $4,000 AND SHE NEVER SUBMITTED MY PAPER WORK TO THE BANK I BRING MY DAD IN WITH ME HE ASK FOR SOME WATER THEY SAID THEY DONT HAVE WATER I FELT LIKE COULD THEY GET ANY RACIST THE NEXT DAY THE CUSTOMER SERVICE CALLED ME AND ADVISED ME SHE WAS FIRED I WASTED ALOT OF TIME AND GAS TO DRIVE FROM SAN RAMON TO FREMONT I HOPE THEY GET IT TOGETHER THATS SO MUCH OF A LAWSUIT
In Dec 2008, I went to Fremont Toyota dealer to purchase a certified used car and this turned out to be a nightmare, I’ve been to Mercedes dealers many times and never experienced such problems. This report is for consumers to be AWAY from Fremont Toyota (located at 5851 Cushing Parkway, Fremont, CA 94538) as you could loose your life if you purchased the car there.
A . Fraudulent representation on 160 point assurance certified used car:
Vehicle does NOT pass 160-Point Quality Assurance Inspection
I purchased a certified used Toyota car on 12/22/2008(with mileage about 32500) The certified car should pass 160-Point Quality Assurance Inspection
Between on 12/22/2009 and 1/1/2009 ( 1 and 6 days after the purchase), I find the following problems on the car, these problems indicate that the car HAS NOT gone through the complete 160-Point Quality Assurance Inspection at all and could cause life threatening problems while driving.
1. Front and rear tire valve are both leaking and missing valve sensor. The rear right tire valve was leaking on 12/23/2008 and the ABC brake sensor was on so I drove the car to the service department on 12/24/2008. They claim they fixed the problem and also checked all the other tires and make sure they are working.
2. On 1/1/2009, the front right tire was leaking again and the ABC brake sensor was NOT on (I have the mechanic report to prove that). This caused disaster on 1/1/2009 trip. The complete front tile flatted because of valve leaking and no indicator of the leaking. I was on high way 5 to Las Vegas (at 80 miles/hour), and a person found our flat tire when we were at break at Lost Hill.(fortunately we exit highway 5 for a break) At the time, the front right tire was completely flat and we did not know how and where we can repair the tire. We called the Toyota towing service and the car was towed to the nearby tire repair shop. The complete repair report was enclosed with this letter. This disaster cause panic and tremendous delay on my trip. If the tire was not found out to be flat in time, we could lose all of our life! Please be aware the potential damage it could cause due to dealer’s fraudulent sale! Thereafter on the trip, we have to stop for every 100 miles to check whether there is any other leaks or safety problems.
3. ABC brake system tire pressure indicator does not work. This is why there is no tire leaking indicator on 1/1/2009.
4. CD system not working at all. Radio has sizzling noise when driving speed is more than 20 miles/hour , basically you can not hear radio when driving.
5. Driver pillar is breaking. Indicating frame has been damaged.
6. Driver bottom seat plastic is breaking. Indicating frame has been damaged.
— this indicates that the vehicle could have some hidden history such as prior accident. The broken interior is not normal to a 30K mile car. I have never seen such things in my 10+ years driving history.
7. When the van is on, you can hear wired van noise.
8. Second key remote control does not work. Can not lock/ unlock the car.
9. Windows shelf internal crack, not caused by external break, but caused by frame pressure.
10. Please note that you failed to disclose to me that you get commission from the Phantom Foot sale of $249. This failure to declaration is against the law and subject to $1000 additional penalty.
11. On Jan 1st, I paid $125 towing fee due the complete flat tire, Cross Country Motor plus only reimburse me $100 , saying there is $100 cap on road side server, this $100 cap is NOT mentioned in the contract. The contract says 100% re reimbursement of the road side service. Here the dealership break the contract again.
B. Fraudulent representation on warranty plan:
I was told by sales manager Jose Aguilar and Rebecca Chung that 7-year/100,000-mile Limited Power train Warranty starts from the date of my purchase where in fact it starts from original date of first use when purchased as new- that is 3/11/2005
C. Management expulsion of the sales and finance team:
On Jan 3rd 2009 , when I was back from the trip and called the sales and finance manager who sold me the car, both of them were said already fired by the dealer. This expulsion of the fraudulent sales and finance team indicated the dealership could have many more fraudulent cases like this, and their expulsion of the employee is one way to get way witness in the court trial.
On Saturday, June 27th, I purchased a 2010 Toyota Corolla. They had approved a $1,000 discount for being a new college graduate. I signed the contract and went on my way. About three days after my purchase, I received a call from Bill La saying that they had made a mistake with the APR they had approved for me. They originally gave me a 3.9% APR, but he said that it was supposed to be 2.9% because the 3.9% was for Camrys and not Toyotas. I agreed to go to the dealership that evening to re-sign the contract. About 3 weeks later, I got a call from Bill La, Finance Manager, saying that they made a mistake by granting me the $1,000 discount but later learning that I had past the cut-off date for eligibility for the college grad discount. Sales Manager, Michale Shannon, had given us the $1,000 discount. We were also working with Leo Alansalon. Rightfully, I disagreed to re-sign the contract because they had already granted me the discount and should not have approved it in the first place. I asked him to take the matter with his boss and any other appropriate party to resolve the issue. He said he would call me back. Two weeks had passed without a phone call, and he called back insisting that I return the car and that it was too late to re-sign the contract. I had stated that I was waiting for them to call back to tell me if they can work anything out because of their mistake, and he stated that it was too late and that he felt uncomfortable going through with this deal and any other deal even though they were the ones who mistakenly gave me the discount.