DCH Freehold Nissan, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Nissan dealerships in the area for new, used and Nissan Certified Pre-Owned cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Nissan, you have come to the right place.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Can't remember the guy
My Freehold Nissan Sales reviewHa – the same thing happened to me! I called and they quoted me a price for a Sentra, and when I got there they kept on referring to the same price. I had the ad in my hand. I went on a test drive, loved the car, ready to buy … then all of a sudden they tell me my payment is nearly $40/month more because the car I drove was different than the “special” they had advertised. So why did they have me test drive it? They also told me I had tier 5 credit, so the interest rate was higher (my credit is really good, so that’s complete B.S.). Then the salesman tells me I can test drive the Sentra I wanted but it would take awhile to get it because it was on a different lot and they’d have to bring it over, but if I wanted to wait he’d have someone go get it. Then he said he could tell I’d want the car we test drove because it was so much nicer for just a little bit more per month. I guess he thought because I was a female that I was gonna fall for this nonsense. I was really upset because I loved the car, but called my dad who told me to get the h*%# out of there pronto. I ended up at a competitor pretty much across the street, don’t want to mention name and be accused of anything. But my new car is just as nice, they told me I was Tier 1 credit and offered a great deal within my budget. They were honest and professional and I’ll go back when I’m ready for a new car. Stay away from Freehold Nissan – they lie to get you in a test drive, they lie about your credit then try to jack up the price. Scum.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dwayne
My Freehold Nissan Sales reviewDHS Freehold Nissan sets new standard for trickery and dishonesty!
You know all those stories you hear about unscrupulous, lying car salesmen? That stereotype is alive and well at Nissan Freehold. In fact, they’ve set a new standard for dishonesty, trickery and deceit. I left DISGUSTED.
I leased two cars from them a couple years ago, and as I near lease end they had a couple different salespeople call me discuss leasing a new vehicle. We discussed what I wanted, and I got wildly different pricing each time we spoke – but no problem, I understand pricing changes frequently.
I spoke with Sasha Duckenfeld on the phone and she seemed competent and honest. Then I saw an ad for the car I wanted at a good price, so we ended up emailing each other through the Nissan website on Saturday, June 27. I described the specific vehicle I wanted to lease (Nissan Altima S, pearl white, beige interior), the very same car we’d discussed on the phone. I provided her my FICO score (which I brought to the showroom) and then confirmed that I would be able to lease this Nissan Altima S, pearl white, $0 down, $219/mo, 12K miles a year on a 36 month lease. She IM’d me and said she had to verify with her manager, and then came back online to confirm this deal with “I just verified with my manager.”
She asked me to come to the showroom and ask for her, and I agreed to ask for her this afternoon. I then added, “My expectation is that you’ll honor this offer and there will be no surprises when I get there.” She replied with, “Absolutely no surprises.” She even said she would have the Nissan Altima S, pearl white, beige interior “pulled up close to cut down some time.” Based on this agreement, verbal and in writing, I drove to Freehold Nissan expecting a simple quick business transaction. I expected honesty and respect for the customer. At Freehold Nissan, that is a big mistake.
I met Sasha on the showroom floor, who introduced me to Danny (Sales Mgr) and Dwayne (Salesman). I showed both of them the written correspondence and described exactly what my understanding of the deal was, and they both agreed it would be no problem. I explained since we all agreed on the terms, I would not expect any surprises, and they both agreed to that as well. I then walked over and sat with Dwayne at his desk, and again described the vehicle I wanted to lease in detail, and reiterated that I did not want to have any surprises pop up at the end of the sale. I showed him my FICO score and filled out credit app. He told me that they’d brought the wrong car up front (it had a sports package) but would have the car I wanted brought around. This was done quickly, he walked me over to the car, gave me the keys and told me to look, sit in the car, etc while he got credit app going.
So my daughter and I looked at the car, sat in the car, started her up, etc and basically got excited about driving it off the lot (all part of the typical car salesman tactics, called the “puppy close:” get them into the car so they fall in love with it). When I returned to Dwayne’s desk, he asked for insurance card and registration card, which I got out of my car. I figured I was almost out the door in my new Nissan Altima S. And then …
Then the surprise pops up. Dwayne informs me that there is an additional $400 charge for the pearl white color. I informed him that Sasha, Bobby and him had known all along I wanted pearl white, each had assured me that it would be no problem, Sasha even put it in writing after confirming with her manager (I have copy of this, of course, which I showed to everyone at Freehold Nissan). Dwayne then starts to tell me how it was an honest mistake, and he couldn’t do anything about it. Even though he put me into the car he represented as one included in the advertised special lease offer, he’s now telling me it’s not. So now the typical tactics begin: He goes to get Bobby the sales manager I met, but returns with Tian Reid instead. Tian repeatedly informs me that he can sell me the Nissan Altima S in another color but the pearl white was an upcharge. I explained the repeated promises his staff had made, and showed him the written promises from Sasha after she checked with her manager. I told him that Bobby, another sales manager had told me there would be no surprises knowing I wanted this color (of course, at this point I realized why Bobby didn’t come over to talk to me). I repeatedly asked him if he would honor what Freehold Nissan had not only promised on the phone but put into writing and then promised on the showroom floor. He refused to say no, he wouldn’t honor their word, he just kept on saying his ad is accurate and he’d be willing to sell me another Nissan Altima S in another color. Apparently even Sasha, Bobby and Dwayne did not initially realize that there would be an upcharge for the color I’d discussed from the very beginning.
Tian then got up, said he’d like to lease me a car but would not lease the vehicle I wanted under the terms Freehold Nissan had promised, even though it was repeatedly discussed and put into writing. Then he walked away. Interesting way to do business?
Before leaving I spoke was told by Dwayne that Tian is the General Sales Manager. I asked Dwayne if I could speak with his boss, and was told that Bill Turtora was the GM and would be over in a minute or two. All the sales management is in a room with glass walls, so I saw Mr Turtora talking to Tian and Bobby before coming over to me. He then confirmed that even though no less than three employees had discussed leasing me the car I wanted with no surprises @ $219, and that one had put this promise in writing after checking with her manager, that he had no intention of leasing me that car at the agreed upon price. I showed him the written promise I had shown others, and asked him if he was telling me he would not honor their written promise, and he said no, he would not.
I own three companies, and would immediately and publicly fire anyone on my team who told a customer (a returning customer at that) we would not honor our word, let alone our written promise. These guys are why car salesmen have the reputation they do. I will never again set foot into Freehold Nissan and will make it my life’s mission to make sure everyone I contact, including my family, friends, neighbors, fellow Chamber of Commerce members, employees, customers and vendor, hears this story.