The staff at Performance Subaru in Chapel Hill is ready to help you purchase a your next new Subaru or used car in Raleigh, Durham or Cary, North Carolina area. When you visit Performance Subaru you can expect the superior customer service that you deserve. With years of experience and training, the Performance Subaru team will get you into the Subaru that was built for you. Get the new or used Subaru car in Chapel Hill that you have been dreaming of by calling our sales staff at (866) 692.4051 or visiting Performance Subaru today. We are located just a stone’s throw from Raleigh, Cary and Durham NC.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John
My Performance Subaru reviewDealership was recommended by an associate. The dealership owner is very reputable but apparently is not aware of how his employees lack of “Integrity & Accountability At All Levels” as stated in Corporate Core Values have been compromised.Initial contact with dealership sales rep was cordial as you would normally experience. After test drive and follow-up negotiations, an agreeable purchase price was met and order process was initiated. Promise of VIN number would be provided in a couple of weeks from order entry. Never heard back from the sales rep. so as a buyer initiated the contact to find out the delay of providing a VIN number. Rep responded that one had not yet been provided and is checking into it “regularly.” Twenty-eight (28) days had passed and no type of update or contact from the dealer rep. So once again I sent an email requesting update. Rep stated within the body of the email that as soon as the vehicle was built, a VIN would show up and estimated arrival date would be forwarded to me.Thirteen weeks had passed from order placement without ANY correspondence update from the rep and was not at all pleased with his lack of communication. So I initiated contact once again and another email was sent clearly stating the timelines and displeasure of how this rep was representing the dealership (mind you this person is supposedly their Senior Sales Rep). All of a sudden, I get a call the same day I sent my last email stating that the vehicle I ordered arrived. So after 13-weeks, the vehicle arrives without warning. If the uncertainty of not knowing when a specifically ordered vehicle would arrive was not enough – here is the kicker:The sales rep calls back and informs me that the vehicle I ordered that had finally arrived is NOT as I specifically ordered. It has several more options installed which amounted to almost $2000.00 additional cost. Obviously they wanted me to pay for the additional options (classic bait and switch imo). Waited thirteen weeks for an incorrectly configured car. Their apologies were hardly sincere.There is allot more to this cluster ____ but I’ll just leave it at that. Got my deposit back and have thus given my business to another dealership.
Buyer Beware – you have been advised.