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We recently entered into negotiations and an agreement to lease an X5 at Pacific. This would have been the 6th car we bought from them (5 others were purchases). Via e-mail and phone calls with the salesperson, we exchanged all our information; financials, licenses, and the sale was confirmed. A “sold” sign was placed on the car. We felt we were getting a good deal.
We were told to come in Saturday morning to complete the paperwork and turn in my leased car. On Friday afternoon, we received a message from our salesperson that the sales manager sold our car for more money, this is confirmed in an e-mail. When we asked to speak to the sales manager, we were denied access.When they realized how bad this was sounding, they said it wasn’t a sale, but a dealer trade. I must say that our sales person felt very badly but there was nothing he could do as the decision came from higher up. It’s was surprising though that someone who was a sales manager would have compromised themselves and their company to this degree for one sale and a little more money, but they did.
Regardless, we had a firm deal, they sold the car that was sold to us for more money and without warning. We would have happily come in a day earlier to sign the final papers, but no one told us to. They left us high and dry, with no remorse and no help to find a like car. As we had to return our leased vehicle asap, time was of the essence. Fortunately, we went to Valencia BMW and within 1 day, they found us a similar car, we made a deal and we actually ended up purchasing the car. Pacific BMW’s actions were unprofessional and unethical. We will never do business with Pacific again