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Welcome to Russel Automotive’s Toyota Scion Dealership in Baltimore, MD! Russel Toyota Scion wants to be your preferred Toyota dealer for both New and Certified Pre-Owned vehicles. Our dealership sells and services Toyotas throughout MD. On RusselToyota.com you will find all the information you need to discover the right vehicle for you. For your convenience we sell and service the following models: Avalon, Camry, Solara, Corolla, FJ Cruiser, Highlander, Land Cruiser, Matrix, Prius, RAV4, 4Runner, Sequoia, Sienna, Tacoma, Tundra, Yaris, Venza, Scion XB, Scion XA, Scion TC. We genuinely appreciate the opportunity to serve your Toyota & Scion needs.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
...
My Russell Toyota reviewFast and Friendly
I brought my car in to this dealership to get service. I dropped it off on my way to work and I was in a big hurry. The service team got my car right in and I was not late for work. Then they called me to tell me that I could pick up the vehicle after work. When I picked it up the car was fixed and clean. I was very happy with the service that I received at Russel Toyota.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
..
My Russell Toyota reviewI thought I would go ahead and write a review and tell you what a pleasure it is to deal with this dealership. My service person was great. My car is currently at the dealership being worked on. They have kept me apprised through the process. Even though I was a costly repair they explained it to me making sure that I was educated on what I was about to pay for. It is a very good feeling that you have an employee that goes above and beyond his normal process. You do not see customer service anymore so it is a welcomed relief to see that some business do still have it and are willing to just do the right thing. I realize you are his supervisor so please know that you are very lucky to have an employee that is willing to go the extra mile. I have had all of my work on my wife’s car done at your dealership, I hope to purchase a new car from your dealership in the near future. I can only hope that the customer service is the same in your sales department.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
...
My Russell Toyota reviewI’m always satisfied with the great service at Russell. The staff at Russell Toyota are the best, they take care of the customer and are professional. I trust Russell Toyota to give me outstanding service and I have never been let down. I really do appriciate how fast the repairs were made and the fair price that I was charged.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jake
My Russell Toyota reviewI rec’d exceptional service. I arrived at the Toyota service office
at 9am and inquired about the possibility of getting an oil change w/o
an appt. I was told that it may take up to 90 minutes b/c there were
a couple of people ahead of me. My car was serviced w/in 30 minutes
and was ready for me at 9:30am. I was also very satisfied with my service consultant, he was helpful and assisted me the entire way! I would totally recommend this dealership to my family and friends and even my coworkers!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Austin
My Russell Toyota reviewLet me first start of with thanking and recommending everyone to Russel Toyota for being and overall great dealership!
I’ve always felt secure with Toyotas, not only they are great cars but they are also reliable and some say a great investment! I absolutely agree… My whole family has a Toyota and now that I go back and forth to work and school, it was time for a new Toyota… One of my family members recommended me to Russel Toyota and I must say that from the first phone call they made me change my perspective on car buying and how easy it can be… I spoke to Austin and he was very professional we made and appointment so we can meet up and he can tell me a bit about financing a car and how it can really help me out in the future… I walked in that morning and he greeted me and asked me “what kind of car I was looking for”… I said I just need a new car to take me back and forth to my destinations… He laughed… it make a world of a difference when someone makes you smile, and that he did. Now I have my 2010 Toyota Corolla and I love it thanks to everyone at Russel Toyota!!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jake
My Russell Toyota reviewJake was excellent, everything he said he would do he did. He not only went the extra mile to satisfy me in every way possible… he worked with me with the financing and customer service was fantastic… Russel Toyota is the number one dealership in my book! I will be telling everyone in my family and friends to check you guys out!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
.....
My Russell Toyota reviewNow day’s cars are really hurting the earth in one way and purchasing a Toyota Camry Hybrid was an excellent idea to do!!! I bought this car and my kids automatically wanted to help the environment. The dealership made it happen.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
.....
My Russell Toyota reviewI bought a 2010 Toyota Tacoma this past Tuesday and wanted to thank everyone at Russel Toyota for making this happen! I know they might hear this often but thank you very much for the great customer service and patience they had with me. I’m a very picky individual that needs to know basically everything.. and that they gave me… they gave me details bout the financing and vehicle! thank you once again!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jose
My Russell Toyota reviewAstonishing and unbelievable customer service! Not only the sales department but also the finance department! How exciting and calming it was for me to really walk in to a dealership and have everyone really help you out! I got my family a Toyota Camry 2010! I heard great things about those vehicles and once I drove it I felt safe with my family in the car!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Toyota
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Service Technician
Chris
My Russell Toyota reviewRussel Toyota is a life saver! My car needed some kind of service and as you can see i really dont know about servicing my car… well once i call to make an appointment they automatically wanted me to come by so they can check it out.. and of course i went ahead and made that appointment! This was a life or death thing… well for me! Chris was the one that walked me through the whole thing… and believe it or not i learned a few stuff about servicing my vehicle! thanks bunches guys form Russel Toyota!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mark Winn
My Russell Toyota reviewI had a pleasant and professional experience at Russel Toyota! The sales person, was very helpful during the purchase. I purchased 2 cars previously some years ago. Glad we contacted Russel Toyota again for this purchase. Good price and good people, Great job! The salesman at Russel Toyota took the time to show how the car works with daughter, which I find quite impressive and pleased. Mark Winn expedited my recent purchase with his very professional demeanor so thank you once again!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Robin
My Russell Toyota reviewThe service I’ve received from Russel Toyota was timely and professional. I did not feel as though I was asked to have repairs that were not necessary done. Robin Yokum was very helpful and friendly! Wasn’t as time consuming as I thought it would be and I didn’t even need to take off work, which I’m extremely grateful for that. Thank you Russel Toyota for working around my busy schedule!
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
4runner
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Service Technician
keisha
My Russell Toyota reviewHad to return car because of severe vibrating but they fixed it with out charge. Keisha has been exceptional in her service, she is the one reason I return.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Name of Your Salesperson
Chris
My Russell Toyota reviewChris did a great job taking care of us and walking us through the purchase process. However, we were a little annoyed by the attempt to upsell coating options and maintenance packages during the financing stage. It was a long day for us, and we didn’t need to spend extra time hearing about things we don’t need. He is just trying to do his job but perhaps consider making that part of the on-line shopping task so customers don’t have to answer those questions in the showroom. All in all this was by far a more pleasant experience than most.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
DAVID DAY
My Russell Toyota reviewDavid Day is a Liar. He told me the prices on the internet were rebates only. You could get the rebate or 0% financing, I took the 0%. When I got home that night ..I found out through my neighbors friend who works for another toyota dealership. There are no rebates for the car I purchased at that time only 0 percent . I sent him an email the same night telling him I was very upset with him. He called me the next day still insisting the rebate holds true. He then proceeded to tell me he did me a special favor and got me a 0% apr-which was only for a credit score of 650 and above and saved me a lot of money.. That he would get in trouble if any one found out because they were not allowed to discriminate and if any one found out that he gave someone under 650 a 0% interest loan other people could request the same. He told me if I was so unhappy to return the vehicle. I gave it some v thought called him back told him I wanted to bring the car back. He then told me I couldn’t because the title had went through electronically and now it was mine. Go to any other dealership but :devil(here.