Welcome to Diamond Auto Group’s website, where you can browse our entire inventory of new Chevrolet, GMC, Buick and Cadillac vehicles and used cars at our Worcester region dealership. Come visit us to test drive a vehicle, speak to one of our experts, or discuss financing options. You can also call us at our number above. Diamond Auto Group provides quality vehicles from Chevrolet, GMC, Buick and Cadillac to the Framingham, Charlton and Auburn area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you’re looking for.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
MICHAEL DEPPE
My GMC Diamond Auburn reviewDISHONEST, YOU BUY TOP OF THE LINE PREMIUM PACKAGE BUICK ENCLAVE END UP WITH LOW END VERSION, NOT EVEN WHAT WE WANT FOR A PREMIUM PRICE. THIS IS UNACCEPTABLE. I CAN’T BELIEF THE SALES REP IS DOING THIS TO CUSTOMERS. THE SALES MANAGER IS NOT HELPFUL. THE PRINCIPLE MANAGER IS NOT HELPING EITHER. WE ARE TALKING ABOUT PEOPLE’S LIFE SAVINGS AND WHAT THEY WANT TO DRIVE THEIR FAMILY IN, LUXURY, SAFETY,RIGHT PRICE AND SALESPERSON YOU CAN TRUST. WE WANT TO FEEL GOOD WHEN VISITING AND WOULD REFERRED FREINDS AND FAMILIES. IT IS OKAY TO MAKE MONEY, WE DON’T MIND PAYING A LITTLE MORE TO GET THE RIGHT CAR. MICHAEL KNOWS THIS, WE MEET HIM AT IMPERIAL CHRYSLER IN MENDON. WE SHOULD HAVE WALK AWAY THAN.
WE ARE NOT DONE UNTIL THE DEALER MAKES GOOD TO OUR PURCHASE.
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Name of Your Salesperson
brian decot
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Would you Recommend this Dealership
Yes
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How did you first contact the Dealership
Walk-In
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Pressure from salesperson to "Buy Now"
Low
My GMC Diamond Auburn reviewbrian knows trucks,all my friend and relatives have purchased vehicles from him.we just found out that he left,and we were dismayed.he always lived up to his word,and delivered the new vehicles to our homes.hope he comes back my daughter is looking for a car.he was truly a gentleman,very funny and well spoken.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bill, Brian and Kevin
My GMC Diamond Auburn reviewWorst car dealership experience ever! The sales men (Bill Fernald and Brian Decot) lie, and when you catch them in one of there lies, then they swear at you! They tried to sell me a new truck that was in an accident. When I found out about it they offered to delete there outargues documentary fee of $489. At time of delivery owner/ manager Kevin told me I had no choose but to pay there documentary fee and if not, he sell the repainted truck as new to someone else. When I told him that was wrong he stated they do it all the time and to “F” off. I told him I’d call corporate in Detroit and he said they can “F” off too! “We are an independent dealership and we do what we want”. Needless to say I bought else were. If your looking for a new Chevy go to Dillon Chevrolet in Greenfield, MA they sell at invoice no haggling and there doc fee is only $100. Best buy experience ever!!! As for Diamond Auto STAY AWAY!!! My business normally buys a new vehicle every few years and I never been to such a shady dealership as Diamond. They are lying crooks.
OH MY GOD PAUL. WE PAID $52,876 ONLY HAS 400 MILES ON IT, THE MANAGER SAID HE CAN BUY IT FOR $35,000.00. WHAT A RIP OFF. THEY ALL SHOULD GET FIRED!!!! MAKING MONEY BY RIPPING OFF IS NOT RIGHT AND LOOK AT THAT BURNIE MAOFF(?)
THEIR FAMILIES SUFFERED THE CONSEQUENCES.
SOONER OR LATER THEY WILL GET IT.
DON’T BUY FROM DIAMOND CHEVROLET, DON’T SIGN ANYTHING.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jim
My GMC Diamond Auburn reviewBuyer Beware of Hot Head Sales Manager. The sales force was great but when it came time to sign the financing the deal went terribly wrong. Sale manger Brian Decot disputed the trade in value by $100, which was in writing, and berated me in front of the finance mgr. and the salesman. Once he gave in to the $100 he sarcastically extended his hand to me and said “THANK YOU FOR SCREWING ME’. I refused to shake his hand and called him a male body part. I hope if anyone is seriously thinking of buying a car there that they reconsider. My name is Mark Duffy and you can contact me at the my email [email protected] for confirmation