Our Nissan dealership in Garden Grove, California is conveniently
located in the Garden Grove Auto Center. We are an Orange County’s
Nissan Dealer who sell and service New Nissan cars and trucks
from our California location. Our satisfied customers come from
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PLEASE, DO NOT GO TO OC NISSAN of GARDEN GROVE, CA for anything (ie. buying a car, getting service maintenance for your car, etc.). I DO NOT RECOMMEND OC NISSAN OF GARDEN GROVE, CA TO ANYBODY – ESPECIALLY MY FRIENDS AND FAMILY, SO THIS MEANS TO ALL OF YOU, TOO!
I bought a car from them and I was treated badly, without Integrity and Ethics (they say they have high Integrity and Ethics – this is BULL CRAP!), and they damaged my car in so many ways (broke my front window, scratched my odometer’s window and doors, dirtied my car with black stuff, dented my tire’s metal thing – making my car lose tire pressure every month, dented the side-bottom of my car, and yelled and lectured me about Nissan of Garden Grove’s Integrity and Ethics after losing my personal belongings). I told them about this – they didn’t care and said that they do no such thing. They only fixed my front window because the damage was too big to be ignored.
Also, before I bought the car – my mind was set on a different car with cash back on it – the sales person told me to buy another car because it has the same amount of cash back on it, so I did. THE CARTHAT I BOUGHT DID NOT HAVE ANY CASH BACK VALUE AT ALL! The sales person told me that the INVENTORY PRICE is the SAME as the MSRP (MANUFACTURE’S SUGGESTED RETAIL PRICE) – SO NOT TRUE! Also, I was denied a print-out copy of the INVENTORY PRICE – people, please know that if you ask for a print-out copy of the INVENTORY PRICE – you should get it (they shouldn’t deny you). Also, I was promised a whole year’s worth of free oil change (no matter how many times I brought my car in for the service) – THEY LIED! I ONLY GOT 4 FREE OIL CHANGES IN TOTAL.
Corporate will not help you out in case you are wondering.
Thought I Was Buying a New Car
I have had the worst experience with Nissan and wanted to see if anyone has suggestions on how to deal with it?
I purchased what I thought was a new car but have come to realize that before I purchased the car it was damaged in ways I was unable to detect and also had multiple mechanical defects. My car has been in and out of the shop multiple times and has spent over 25 nights in total at the shop. One week was at a collision center since the dealership was unable to take care of the leaking roof which was caused before I received my supposedly new car.
The last time my car was in the shop it was apparent that I did not get what I paid for and called Nissan. The person was helpful and processed the request to buy back the defective car but I just received word that the request was denied. I was shocked to say the least. The service department admitted they have never seen anything like this with a new car. The car was clearly tampered with before my purchasing it and I still do not even have my car back after almost three weeks.
I am now forced to work with the Better Business Bureau to try to get my money back for a car I won’t truly feel safe driving even when I do, eventually, get it back. Mostly I am shocked and dismayed that Nissan is requiring me show that legally they have to pay me back for the car instead of simply doing what they know is the right thing to do. I expected more from the company since I previously owned a Nissan for 13 years that luckily had almost no issues since neither the dealership nor corporate will buy back a car they know is not what any reasonable person would consider a reliable new car.
If someone who can resolve this at Nissan is willing to contact me directly I have much more detailed information on each thing that has gone wrong with my car since the day I purchased it. In the meantime, since I don’t in good conscience feel I can let this go, will continue seeking a solution through the Better Business Bureau as well as through online forums which may have suggestions or tips on how to rectify this situation.