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Salesman and Manager tried to convince my 79 year old mother that they would give her a deal on a carry over 2010 prius yet they put the list higher than what was on the sticker and offered her several thousand less than her trade was worth. I luckily stopped by to review the paperwork and they said they could ask whatever they want for the car. Yet the sticker price was in the window including destination was a little north of $1000.00 higher with no reason. To top it off, they told her on the phone they would drop the price of the car to invoice as they had to move it and give her over nada trade for her’s. I have boughten Toyota’s from this company in the past and the salesmen always seem to not be working there when I return. The Service department is a joke. Toyota has no venue to file a complaint other than calling or writing a letter…not that it would do any good.