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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Scion
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Service Technician
General Manager, Matthew Larabee, 407-472-5210, [email protected]
My Central Florida Toyota reviewThe following letter was emailed to the General Manager, Matthew Larabee, 407-472-5210, [email protected]:
“On 3/20/2017 my vehicle was towed to the dealership. It had stalled at a red light. The engine would turn on, but would not turn over.
The Service Associate reported that the Tech found the issue relating to bad gas. He confirmed this b/c the only way the vehicle would start was to bypass the gas tank. The estimated cost to repair would be $500, consisting of flushing and cleaning the fuel tank and to replace the spark plugs. For the general maintenance of the vehicle, the Tech also recommended that the belts and battery be replaced, costing an estimated amount of $800 altogether. I was told that the vehicle would be ready w/in 3 hours. Based on the professional diagnostic performed by Toyota, I accepted the cost for this items.
The SA gave me a 10-minute warning that my vehicle would be finished. However, 45-minutes later, the Tech asked me to follow him to the vehicle. The Tech proceeded to re-explain that the bad gas was removed and that the spark plugs were replaced, along w/ new belts and a battery was also installed. He continued to say that after all this work was completed he noticed that engine was running hot. Furthermore, he found that there had to have been no coolant in the vehicle for a while, causing the engine to swell from the heat and bad coolant to be distributed throughout the engine, deeming it unfixable and recommending a new engine, all together cost ranging between $2,000 and $5,000.
The SA warned me that the dealership would be closing in 30-minutes, at 7:00 pm EST (however, their website states that closing time is 9:00 pm EST) and if I wanted to think about it there was a rental available. I ask how much the trade-in value would be for the vehicle, after a 2-minute phone conversation, he informs that it would be $2,000. I proceed to inquire about the rental vehicle and asked to collect my personal belongings out of the vehicle. He responds w/ a question: “When will you be paying the $800 for the work already completed?”
At this point, I walked away from the SA, very upset and trying to understand the reasoning and justification to pay $800 for services that were diagnosed for minor issues when the major damage was discovered by the Tech after the fact. Why were the major engine damages not diagnosed prior to repairing the minor issues?
Furthermore, why would the burden of paying for the minor repairs fall on the consumer, after this error was made by your Toyota employees? All actions, question the judgement and notification of the Tech. If I would have known that Toyota was going to claim that engine is unsalvageable, I would have not agreed to proceed w/ the minor repairs. The burden of Toyota’s poorly structured maintenance check, and judgement of the Techs should not fall on the consumer.
On 3/21/2017, the bill was paid in full and yet the car was not running and was towed out of the dealership. In summary, the Toyota Tech failed to timely informed me of the significant issues w/ my vehicle’s engine prior to proceeding w/ the minor issues. The Toyota Tech neglected to properly inspect the overall engine performance first, which would have determined the major engine issues. I would have never agreed to pay for the minor repairs if I would have known the engine was damaged and needed replacement.”
**Again, this letter was emailed to the GM of the dealership and since then I (along w/ a mechanically inclined family friend) have had several conversations w/ the GM and the Service Manager- SM (Steve Varela, 407-472-5251). Although the SM agrees that the engine’s compression should have been one of the 1st things checked (which would have indicated that the engine was damaged) no steps have been taken to rectify the mistake. When I followed-up w/ the GM, he repeatedly claimed that he “knows nothing about vehicles” and explained that Toyota has a system in place and hires professionals and just as a doctor may misdiagnose his patients, the patient is still required to pay for his services. This may be true w/ medication, but a doctor wouldn’t cut into someone not knowing what is going on, that’s negligence and they would be sued for malpractice. I don’t mind paying the $80 for the diagnostic cost, but I refuse to sit by and allow Toyota to make the consumer pay for the mistakes Toyota has made. The GM has refused to compromise or meet me half way. The only thing he has agreed w/ me on is that his dealership and employees are not 100% perfect.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Edwin, Carlos
My Central Florida Toyota reviewAbsolutely worse experience with this Company. High pressure to sign off on multiple optional contracts. High dealers fees. Aggressive salespeople and manager.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Badr
My Central Florida Toyota reviewI walked into Central Florida Toyota for an oil change to find out I need “60K service” that will cost $256 dollars. As if that wasn’t enough of a shock, they come to me in the lobby to tell me that my water pump is leaking and it will cost $850 and I should replace my tires but they will be on sale next month. ($400 minimum). I tell them not to do anything until I think about it and decide what to do. So as I’m standing in astonishment over the costs I’m told they can give me an estimate on a trade in. So I comply and once I look at cars, they offer me pennies for my car. Not expecting to buy a car I have no idea of the value of mine. After saying not interested once, they end up giving me $6000 (which I later find out it was worth roughly 12,000). After some discussion on costs, the service rep comes to tell me my car is ready. I never authorized my car to be repaired. So I now have a choice, come up with $1100 dollars or take on monthly payments. During the entire negotiation I expressed my concern to Badr, my salesman, over a lease but after 5.5 hours in the dealership I’m exhausted and coaxed toward a lease, I give in and take the lease. So now, in 3 years when my lease is up I can come up with 12K (5K more than purchasing the car) to buy the car or turn it in and have nothing as a trade for a new one. Had I not been in a state of shock over costs and exhausted after the time, I would have purchased the car and been done with it. I tried to renegotiate after the fact but Chris the Manager, was not willing unless I turned in the lease, got nothing in return, my trade in is now gone so I have nothing to give, and buy a new car with less features for 100 dollars more a month. So unless you are prepared to buy DON’T EVEN WALK IN THE DOORS OF THIS DEALERSHIP. This was absolutely my worse car buying experience ever. I’ve had my car 2 weeks and am dreading the next 36 months!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sami Ismail
My Central Florida Toyota reviewI bought a 2009 camry i called the sales man gave the lowest price over the phone i went in test drove the car and did the paper work i as in and out in 1 and 1/2 hour. I will go back and recommend all my freinds and relatives.