15505 Roscoe Blvd North Hills CA 91343 (818) 787-3800
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I would not recommend this dealership. The sales person was nice however, the management was horrible. In fact, one of the finance managers was plain rude. But what got me most was the backhanded trick they pulled.
We had a price dispute and left. The next day, we got a call from them telling us that the head guy, Tony Arnault had approved our price and come and get the car. However, by the time we managed to get things organized to go the dealership, we were told that the car had sold, and there were no others available in their inventory.
Next day we called anxiously to see if they could get one from other dealerships. Miraculously, they had received the exact car we wanted that morning, although day before none was even coming in. However, the price, that we had negotiated the days before, had gone back to their original offer and our conversation of day before was a “miscommunication”. What an underhanded scheme to get more!!!! This type of a tactic is what to expected at “used car dealers” but I never thought to see it at the biggest Ford dealer.
Beware, apparently, management has no problems outright lying and no deal is final until the docs are signed.