We service New York, New Jersey ,Conneticut, Queens, Nassau County, Suffolk County for New, Pre Owned, Service and Parts. Port Subaru in Roslyn, NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence!
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Dealer did intentionally mislead and or fabricate repairs they deemed necessary/advisable in order to make a larger profit. Stated “Oil light and check tire light were on when Automobile was dropped off but were not” “Tried to get customer to purchase an addition tire that was not covered under his protection plan” “Claimed abnormal reading from sensor reading was coming from 3rd tired unrelated to other 2 when it was actually tire brought in to be replaced and covered under service plan” ‘Said they will not do anything but was still billed for things they went and did anyway”
When the manager was told that there was a picture that would prove what he was saying to be incorrect and would like the information to make a complaint he stated ” youre a picture guy go take a picture of the info on the wall outside with your camera”
The salesperson was Anthony and he was great. but, then I had to deal with Joel to complete the process. I asked that factory body side molding be installed. He quoted $395.00. When I questioned this because a friend bought a car there 6 months earlier only paid $238.00, he said they had to install it (hers was also installed there). Anyway, I went with it. When they finally got installed (after a week of run-around) I noticed that they were not what I thought was factory. When I asked if they had changed from 2009 to 2010, Joel said “yes”. Well, guess what, they didn’t. I contacted John Morgan, sales manager regarding this. He said he would get back to me about it. He called about 6 hours later and said “Well, they are already ready installed and there is nothing we can do about it now”. I went online and ordered the factory body side molding and got it in one day. I’m now having to pay for the ones they installed removed and the factory ones I got installed. Just for info, the ones they installed looked like what you would buy at JC Whitney or Pep Boys for about $50.00.
My 08 Forester. is worth 18 k , by KBB , and NADA. Plus Subaru Guaranteed Trade program offerd me 16k buy mail. Car in excellent cond. plus only 11 k. This person told me that my car was worth only 14 K. The car i want invoices at 28 k . She was looking to charge me 33 k plus 4.9 apy. Stay away from this place. Robbers . Call Subaru of America they said that you aren’t the 1 one to call with a problem with this dealer .Is there any honset dealers in the NY area .