Thank you for stopping by Keyes Hyundai. We are your Van Nuys Area Hyundai Dealership specializing
in new and pre-owned Hyundai vehicles, Hyundai service & Hyundai parts.
Our knowledgeable sales staff have been trained and certified to provide amazing customer service. Our Van Nuys
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Imran
My Keyes Hyundai reviewThe reviews about bait and switch and dishonest dealings are real. These guys are pure scum, I don’t think I have ever done business with a worse company before. Be sure you do your homework before coming in, what the retail price should be, what was the internet advertised price, what other dealers are offering, what Hyundai’s CPO program is. They will take every effort to scam you.
We went in because of an advertised $12.2K price for a Certified Pre-Owned car. It was a very good deal as advertised, more than a thousand cheaper than any other listing. In the online listing there is even a picture of the window sticker with the price. Once we go in, the price on the window sticker is actually $20K, and the “final price” is even more because of supposed “add-ons” (theft protection, etc.) that supposedly the dealer adds on to all their cars and can’t take off.
We show them the online ad, and they act like they could not believe the online price was real. Verbal exchanges over the next few minutes include “that’s not the car” “yes, it is, it is the exact VIN number” “we can’t take the add-ons off, you have to pay for them” “the ad says final price, it’s deceptive advertising” “final price is just our cost” “do Hyundai CPO cars include the 10year/100K warranty?” “no, you have to pay extra for that”…. After many minutes of back and forth, the two sales people working with us literally get up from the desk and leave. Not a word about why, are they coming back or not, they just get up and leave.
My wife and I sat there for a couple minutes, confused, then angry, and then decide to leave. As we are walking out, someone else sees how upset we are, and tries to fix the situation by getting some sort of manager. He starts working with us, and the original salesman comes back and says he got the manager for us “because he likes us” *eyeroll*.
The manager says he can give us the internet price, but we have to pay for the roughly $2K in add-ons (which are completely useless) and another $1600 for the certification of the pre-owned vehicle. I have purchased CPO cars before and have never heard the CPO not included in the price. I quickly google and it looks like some Hyundai dealers try to pull this scam to add on extra money. I reply that either we get the internet price or we walk. The manager goes back to his office and after half an hour comes back to say they will sell us the car for $13.4K, $1.2K more than advertised. That price is actually a fair price for the car, and matches the lowest listing we could find online (but no longer a deal), and we decide to take it.
At this point, one would hope the scamming would stop. I wanted to see the financing rates. I knew Hyundai was advertising 1.9% interest on CPO cars and wanted to see what their rate was. We make good money, my wife is a physician, our credit scores are all 750+, but they come back with 3.19%. Not only that, but the monthly price is $8 per month higher than if you took the purchase price and plug it into google’s car loan calculator. $8 a month of hidden fees added in on top of the interest. I pull up 1.9% advertised rate and they go back into a room. Half an hour later, they decide that we do qualify for 1.9%, and the extra $8 per month in fees is no longer there.
It took another two hours to proceed to actually signing paperwork. The person you sign with, Mr. Chung, is actually competent and polite. When we go over the Certified Pre-Owned program details, and guess what, we do in fact get the 10yr/100K warranty, there is no extra cost. I guess all the lying was just “negotiation”. Even though they had swiped our credit card for $5K as a downpayment, they tried to finance us the FULL PRICE OF THE CAR, conveniently “forgetting” we had already paid $5K down. There was one final scam during paperwork signing. All the “add-ons” that they wanted to charge $2K for and we ended up negotiating down to $1.2K, they aren’t actually included because “we didn’t want to buy them”. During negotiation, they supposedly had to be included in the price because once installed Keyes can’t take them out. Except when you finally buy the car and pay for them…. they take them out. At this point it was 7PM, my 2 year old hadn’t had dinner yet, these were add-ons I suspected all along was a scam and we were never going to use, so we just quickly signed and left.
I’m a fairly easy going person, I don’t think I’ve ever been compelled to post a negative review about anything before, but this whole process was so revolting that I just had to post this, and will be posting this everywhere and filing complaints with BBB, Hyundai corporate and the state attorney. We came prepared, well researched, checked their numbers at every point, and were still scammed. BUYER BEWARE.
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
No
-
Vehicle year
2005
-
Vehicle make
Tiburon
-
Service Technician
Berge
My Keyes Hyundai reviewI purchased my car on March 12th. I noticed the next day we had a leak on my driveway where we parked the car.We called the General Mgr to complain about the problem and he told us his mechanics did a thorough check on the car and their we’re no problems. We took the car to have an inspection at Pep Boys and they found a transmission leak in the ( differential ).The used car general mgr and the service mgr told us to bring the car in. We did, and they insisted there was no leak. Not very happy,we took the car to another HYUNDAI dealer in Cerritos and lo and behold they found a leak in the transmission and very promptly fixed the problem at no cost to us. The Service Mgr named Rick ( Cerritos ) was way more helpful to us and we didn’t buy the car there. I would never go back to Hyundai Van Nuys.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Steven Schwartz
My Keyes Hyundai reviewI recently purchased a Hyundai Santa Fe from Keyes Hyundai. I shopped for over a month and the Salesman, Steven Schwartz, gave us the best price. Not only was the price great but I was able to come in, eat some fresh cookies and coffee, and I left all within 2 hours which was great!!!!
The interest rate they got me was better than my credit unions and it was just a great experience overall. I love my new Santa Fe and the 100,000 warranty.
Steven was nice enough to delivery the new SUV to my home after it was gassed and detailed. Not the high pressure which I have experienced in the past.
I would recommend Keyes Hyundai and Steven Schwartz as a Car Dealer to do business with.