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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
ididnotAsked
My Brad Benson Hyundai reviewI fixed up my appointment after talking to them and gave them full details about what i am looking for. I was looking for CPO Hyundai Sonata with less than 30K miles. I was asked to come at 5:30 PM. When i went there – for around 10 minutes i couldn’t found whom i need to meet. So i started talking to one of the sales person and told that i am having an appointment. He asked me about all my requirement(I was wondering what happened to the details i provided over the phone). Then he left to wait for some time to look for what he has. I have to wait for around 15 minutes. While taking me to the car lot – he asked some really not required questions – what is your budget – i told him cost is not a big factor – if i find a good car – i will pay for it….but it seems that guy got hung up for that question – asked me almost 5 times…really very irritating…i told him that let’s look at the cars first…he started saying that he doesn’t want to waste his time??? Then i told him that i have looked couple of other 2011 CPO Sonata and i know what price range they will be in. So let’s get started….he took me to some cars – but some of them were not having the prices almost mentioned. So when i answered – no straight answers from him. Then once again he jumped on to his favorite question “what’s your budget?’. This time i gave him the budget range…then he started blabbering a lot – it’s not possible…why not you consider Elantra or leasing etc…I told him that i have been to another Hyundai dealer in NJ and i know what i am talking about…he then came back to his original statement “i don’t want to waste my time”…i decided to leave now…then he wanted to come in and discuss other options…i declined as i dont wanted to do business with some dealer who have such a big mouth, arrogant, insensitive, pushy sales man who doesn’t know how to deal with customers with some respect or dignity. I will suggest – look for other dealers and don’t waste your time with this dealer. Route 22 North Plainfield Global Mall Hyundai dealer is much better…when i was leaving this sales man passed on another comment – we are the biggest Hyundai dealer and nobody can beat our cars and prices….
My name is Tom Mastro and I am the Customer Relationship Manager here at Brad Benson. After reading your comments regarding your experience looking for a used Hyundai Sonata, I can definitely see why you were so upset with my team.
It is absolutely not acceptable to me that my team did not take your initial comments from your appointment into consideration while helping you find a car that was right for you. This is something I will be speaking with my internet and sales team about as soon as possible.
I would also like to see if there is any way for us to speak to see what we could do to turn things around for you. I really want to show you how much our customers mean to us, and see what we can do to make things right. Please email me directly at [email protected] and I will touch base with you as soon as possible. Thank you!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ali
My Brad Benson Hyundai reviewThis was the WORST experience I’ve ever had at a dealership. I was on my way to court and my alternator on my 2008 Hyundai Sonata broke down over an hour away from my home. My car was towed to the nearest Hyundai dealership and that was the biggest mistake of my life. I would rather pay an honest, reputable mechanic than be swindled by people who want to take advantage of you and LIE to your face.
The worst part of it all is the grimy salesperson who came into the waiting room and tried to convince me that I no longer had a 5 year warranty on my 2008 vehicle. He brought me to his desk and gave me the whole spiel, trying to convince me I bought my car in 2007 when I knew I bought it in 2008. Then when I confirmed I bought it in 2008, he told me that 5 years had passed and my car was in bad shape and not covered under warranty but he could help by putting me in a brand new 2013 Hyundai Sonata. He said he could get my payments low and I’d be paying the same that I was currently paying. I told Ali the salesman that I only had one year left of payments and I wasn’t interested in paying another 5 years for a 2013 car I don’t want or need. I’m not an idiot! I was officially done when he again tried to convince me that 5 years have passed since 2008 and my warranty was over. He literally counted on his fingers to show me the 5 year warranty was up – starting with 2008 of course so I would think 5 years had passed. I explained to him that you can’t count 2008 as 1 year when I bought the car in 2008 and I know my repairs are covered. Then Ali went back to the 2007 LIE and finally I told him I knew for a fact I purchased the car in 2008 because it was right before I went to law school. Then he asked if I finished law school to which I replied, “Yes” and then he asked what I did now and I replied that I was a lawyer…funny how the math debate ended there.
In any case, between Bob and Ali, I have never felt so disrespected. They treated me as if I was some vulnerable, idiotic girl who couldn’t make a decision without a man present and who was stupid enough to believe anything they were saying since all I wanted to do was go home. Needless to say, when I pick up my car I will IMMEDIATELY take it to a mechanic I trust to ensure they didn’t purposely mess up my vehicle or give me an old alternator or old battery or something. They’re EXTREMELY UNTRUSTWORTHY and I would NOT recommend this dealership to anyone!!!
Celina,
My name is Tom Mastro and I handle customer service here at Brad Benson. Firstly, I am very sorry to hear that you had troubles with your Hyundai. I know how frustrating it is to have your car break down, and especially so far from your home.
Secondly, I would like to apologize to you for your visit to our dealership. We would never want anyone to think our team was untrustworthy, or be upset after their visit.
Our team should have absolutely understood that you were only looking to have your vehicle repaired, and instead they were looking to get you into a new vehicle. This is something I will address with my team immediately.
I would also like the opportunity to speak with you directly to apologize to you for the trouble you experienced here, and to see if there’s anything myself or my staff can do to rectify things. My direct email is [email protected]. Please feel free to email me at anytime and I will touch base with you as soon as possible.
Thank You
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Sonata
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Service Technician
Bob
My Brad Benson Hyundai reviewThis was the WORST experience I’ve ever had at a dealership. I was on my way to court and my alternator on my 2008 Hyundai Sonata broke down over an hour away from my home. My car was towed to the nearest Hyundai dealership and that was the biggest mistake of my life. I would rather pay an honest, reputable mechanic than be swindled by people who want to take advantage of you and LIE to your face. When I arrived, I stood there for 5 minutes before anyone even acknowledged my presence. Everyone’s heads were down in their computers but not helping any customers. Bob did however, address the two women who walked in 2 minutes after me. In any case, once he finally addressed me and found out I lived several miles away, I should have known they would try to take advantage of the situation. I knew my repairs were covered under my warranty and since I had never had any issues with my car before, I didn’t anticipate any warranty issues. Of course, Bob tells me that I would have to wait for at least 2 hours and he stll needed to see if he had the part first. Other Hyundai dealerships I went to just looked on a computer to check if they had a part in stock so I have no idea why it took 4 hours of waiting and him acting as if I was bothering him to see if the part was in. Then, he came out with a handwritten laundry list of things wrong with my car (most no t covered by warranty of course) and he didn’t even explain what those things were. Then he told me that my battery wouldn’t hold a charge and it would cost $240 for a new battery. That sounded quote high and when I decided I didn’t want a new battery, he asked if I had spoken to my husband or boyfriend about it. What???
Long story short, I was supposed to get my car by 6 or 7PM (7 hours after arriving at the shop). Suddenly, when I didn’t want the battery, Bob told me car wouldn’t be ready until 3PM the next day. I asked him why he had me waiting for 4 hours before telling me that and of course, he blew me off with the, “we just looked at the car 45 minutes ago.” That’s funny since he gave the laundry list of what I needed done hours before. It was clearly one of those situations where he knew I lived far away and would probably pay anything to get on the road. The worst part of it all is the grimy salesperson who came into the waiting room and tried to convince me that I no longer had a 5 year warranty on my 2008 vehicle. He brought me to his desk and gave me the whole spiel, trying to convince me I bought my car in 2007 when I knew I bought it in 2008. Then when I confirmed I bought it in 2008, he told me that 5 years had passed and my car was in bad shape and not covered under warranty but he could help by putting me in a brand new 2013 Hyundai Sonata. He said he could get my payments low and I’d be paying the same that I was currently paying. I told Ali the salesman that I only had one year left of payments and I wasn’t interested in paying another 5 years for a 2013 car I don’t want or need. I’m not an idiot! I was officially done when he again tried to convince me that 5 years have passed since 2008 and my warranty was over. He literally counted on his fingers to show me the 5 year warranty was up – starting with 2008 of course so I would think 5 years had passed. I explained to him that you can’t count 2008 as 1 year when I bought the car in 2008 and I know my repairs are covered. Then Ali went back to the 2007 LIE and finally I told him I knew for a fact I purchased the car in 2008 because it was right before I went to law school. Then he asked if I finished law school to which I replied, “Yes” and then he asked what I did now and I replied that I was a lawyer…funny how the math debate ended there.
In any case, between Bob and Ali, I have never felt so disrespected. They treated me as if I was some vulnerable, idiotic girl who couldn’t make a decision without a man present and who was stupid enough to believe anything they were saying since all I wanted to do was go home. Needless to say, when I pick up my car I will IMMEDIATELY take it to a mechanic I trust to ensure they didn’t purposely mess up my vehicle or give me an old alternator or old battery or something. They’re EXTREMELY UNTRUSTWORTHY and I would NOT recommend this dealership to anyone!!!
Celina,
My name is Tom Mastro and I handle customer service here at Brad Benson. Firstly, I am very sorry to hear that you had troubles with your Hyundai. I know how frustrating it is to have your car break down, and especially so far from your home.
Secondly, I would like to apologize to you for your visit to our dealership. We would never want anyone to think our team was untrustworthy, or be upset after their visit.
Our team should have absolutely understood that you were only looking to have your vehicle repaired, and instead they were looking to get you into a new vehicle. This is something I will address with my team immediately.
I would also like the opportunity to speak with you directly to apologize to you for the trouble you experienced here, and to see if there’s anything myself or my staff can do to rectify things. My direct email is [email protected]. Please feel free to email me at anytime and I will touch base with you as soon as possible.
Thank You
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve
My Brad Benson Hyundai reviewStay away from this delaership…..they could care less whether the customer walks away satisfied or not. There was an ad regarding being in and out in 30 minutes. I was there for almost 6 hours!! What a joke….the price of the car kept changing and when I asked repeatedly for the BOTTOM LINE the salesperson kept steering the conversation towards the monthly payment.
The worst part is that the final numbers were higher than what we agreed on. Before signing I questioned this and the finance person was unsure about the discrepancy and assured me that we would straighten it out and I would be a happy customer. He suggested that the cut a check for the difference. Low and behold the papers are all signed and they are going back on their word and giving me back NOTHING!!! Talked to 2 managers and none of them care at all!!! Completely disappointed with the downright dishonest games this dealership plays….GO TO ANOTHER DEALERSHIP!!!
Signed, BEYOND DISGUSTED
Thank you for taking the time to share your comments about your experience here at Brad Benson. My name is Anthony Dragotti and I handle customer service here. Firstly, I would like to apologize for your extended visit to our dealership, as we do strive to expedite the purchasing experience as much as possible for your convenience. Secondly, I want to say how sorry I am for any discrepancy while you were financing your vehicle.
I would really like to get to bottom of this for you and see if there is anything we can do to rectify things. If you wouldn’t mind emailing me your contact info at [email protected] I will call you as soon as possible to learn more. Thank you and I look forward to hearing from you.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Customer Service
My Brad Benson Hyundai review*PLEASE READ BEFORE SHOPPING AT BRAD BENSON HYUNDAI *
I was very excited to purchase a BRAND NEW 2012 Hyundai Sonata on 11/22/2011, the salesman assured me I was making a smart purchase, and guaranteed I would love my car. Everything seemed fine at first, until my temporary plates were about to expire, and Brad Benson had not yet gotten my new plates; when I purchased the car I was told they would mail the permanent plates to my house before the temporary ones expired. It took a few days of constant phone calls before I was told I needed to drive back to the dealership (1 hour each way), because my plates had never been put into the mail and they were still in the office. Due to the fact that it was now the weekend before Christmas, my plates were set to expire on the 24th, and I would not be receiving mail until after the holiday, I drove out to South Brunswick. At the dealership I was told the person on the phone had made a mistake and I had driven out there for nothing, they had mailed my plates to my house earlier that day. Two days later my temporary plates expired and I hadn’t received my new ones yet. I called back and was told another “misunderstanding” had occurred, my plates were never mailed, and they were at the office the entire time. The woman told me I would need to drive back out there, as they do not mail plates out to houses. I tried to explain to the woman that I could not drive my car, my plates had expired, and I would need her to mail them to me. After a very unpleasant phone call, she agreed they would be put in the mail. (Which they finally were)
I had purchased a Sonata that did not have a sunroof, but the dealer had sold me a package to have an after-market sunroof installed by Brad Benson. I was at first uncomfortable with the idea of an after-market sunroof, but I was assured by the salesman that the sunroof would be covered by my Hyundai warranty for the life of the warranty. When I dropped my car off I told the customer service lady that I work weekends, so if possible I would need to pick up my car before 5:30 whenever it was finished. Four days later, when I CALLED THE SERVICE DEPARTMENT, the lady on the phone told me my car had been ready and waiting for me. I told her that it was too late for me to pick up my car (it was 4:30) and be at work on time, she told me I would have to pick up my car that evening or I would be charged for the extra night. After some back-and-forth she agreed to let me bring it back the next day. Over the few days that I had the loaner car I discovered a bag of marijuana in the center console. When I took the rental car back I told customer service about the marijuana I found. To this she replied, “Well what would you like ME to do about it?”
It’s been 6 months since I purchased my BRAND NEW car, and it has been back to the shop another 4(!!) times. My automatic start/stop button has failed to power off my car on many occasions, but the service department is convinced I am for some reason making up this problem. (They assure me my car’s computer has not recorded any problems, so there must not be one.) Also, the dashboard of my car started falling off/down towards the floor of my car, which they told me has never happened before. It’s been 2 weeks since this problem was fixed, I’m waiting to see how the repair holds up.
After numerous problems with Brad Benson I decided to bring my car to Hyundai of Shrewsbury. The service man told me that they figured out the problem, but since I’d been sold an aftermarket sunroof they could not fix the problem, it would have to go back to the company that did the installation. (Brad Benson’s salesman told me during the sale of my sunroof that it could be serviced at any Hyundai dealership.) Shrewsbury said my computer system had not recorded any issues with my stop/start button, but Sonata’s from previous years had the same exact problem, so it was not far-fetched that this could be happening to me. He said that even though THIS problem could be fixed at any Hyundai dealership, whoever installed my sunroof had removed a wire from my car, which left the problem unfixable at any dealership besides Brad Benson. Also he told me that until this wire was replaced my BlueLink wouldn’t work. Since I hadn’t even noticed it wasn’t working, I wasn’t overly concerned with this problem at the time.
It was early May when I went back to Brad Benson and told them the explanation Shrewsbury had for the problem with the start/stop button, but I was once again dismissed by the service department. Over the course of the few months that had passed since I had been in to Brad Benson for the original installation of my sunroof, numerous clip had begun to fall out of my sunroof, my roof was noticeably falling into my back seat, and my roof had started making a loud rattling sound. I left my car there so that these problems could be fixed, and 4 days later I received a call saying my car was finished being worked on. The lady on the phone told me my car had actually been done since the previous morning, then laughed and said sorry but someone must have forgotten to call me. (Since I had not received a loaner car and was left without a car during this repair, I didn’t find it very funny.) I picked up my car and barely made it back to the parkway before my roof started to rattle. I called back the service department and was told to bring my car back in next week. (Keep in mind every time I dive to Brad Benson it’s about 40 miles.) Since I could not continue to miss work or school for these problems, I brought my car back a week later, Wednesday morning before Memorial Day weekend. Over the week in between these 2 service appointments I received a call from a different Brad Benson salesman, he was doing a 6month checkup to make sure I was still happy with my purchase. After giving him a quick rundown of how unhappy I was, he told me that I should stop by to see him the next time I brought my car in. So Wednesday morning I brought my car back in and when I asked for a loaner car they said there was no way I would be receiving one, because it was a holiday weekend. (A week earlier when I made this appointment I told them I would need a loaner car, I was told the cars were given out after the problems were assessed, but since I had just been there a week earlier and the problem still wasn’t fixed it wouldn’t be a problem to get a rental car.) After a few minutes of talking to the service lady and attempting to explain that I would basically have to sleep there for the next few days if I was not given a car, she sarcastically pulled her own keys out of her pocket and said, “Here, if it’s such a big deal to you then just take my car.” I decided to look for the man I had talked to on the phone a few days earlier. After talking to him for 5 minutes he passed me along to a salesman who told me that since my car was old (a 2012, 6 months old!) I should consider buying a new 2013. Realizing this was getting me nowhere I went back to the service department. After being shuffled around for 4 hours I called my father, and he threatened with having my lawyer call… I had a loaner car within 10 minutes. (Basically unless you have a lawyer to threaten with, you won’t get much satisfaction.) Friday morning I went back to get my car and when I got in it, there were 100 more miles on the car than when I had dropped it off. Their explanation for this was that my car had been driven to Pennsylvania, because that’s where the sunroof place was. The was the first time I was informed my car had not been fixed at Brad Benson any time I brought it in; it was actually being driven back and forth to PA without my knowledge, by a person I didn’t know, and I was not being reimbursed for gas (when I was required to replace gas used in the loaner car). I was happy to have my car back, they assured me it was fixed, so I didn’t complain. I made it 2 traffic lights before the rattle became noticeable again.
Currently I’m scheduled to bring my car back to Brad Benson again this week, so that once again my car can be driven to PA where it “will definitely be fixed this time.” (This will now total 300 miles and 1 tank of gas put on/used up in my car). I have had nothing but headaches with this car and dealership since I bought the car, and it’s only been 6 months. I’m aware now that I shouldn’t have put in an aftermarket sunroof, but during the sale of the car Brad Benson promised they would stand behind any maintenance I might need. I was also told that no one has ever had a problem like mine, yet they have since begun getting their sunroofs installed by a different company. I WOULD NOT recommend this dealership to anyone. They’re a high volume company that is more concerned with selling cars than dealing with the customers they already have.
For any person thinking of shopping – yes, it’s a car and occasionally they have problems, but this dealership has NOT ONCE stood by their word. It’s been six months yet they’d rather try to sell me a new car than fix the problems THEY MADE. GO SOMEWHERE ELSE, Brad Benson Hyundai may be good at selling cars, but they have shown me repeatedly that they have ZERO CUSTOMER SERVICE and DO NOT stand behind their product.
My name is Anthony Dragotti and I handle customer service here at Brad Benson. After reading your review about your experience with us over the past 6 months I can absolutely see why you are so frustrated.
It is very important to me that we are 100% up front and honest when any service is being completed on a vehicle, as well as that we stand behind our vehicles and our work.
You mentioned that you would be visiting the dealership later this week. If you wouldn’t mind sending me your contact information at [email protected], I would really like to speak with you personally prior to your visit. Customer service is so important to us, and I look forward to hearing from you to see if there is any way we can make things right.
Thank You
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Unknown
My Brad Benson Hyundai reviewBeware of Brad Benson, they are rude, unprofessional and they are scam artists. They have accused me of having my vehicle worked on by someone else because some bolts have tool marks on them. This Lauren or Laura person in service inferred that I was a liar, was rude, condescending and her attitude was tantamount to being threatening. One bolt in particular which they admit is so far in it needs an extension to reach it, I would like to know how they can see it. This car has never been touched by any other person, mechanic, human being other than the people at Bensons. They are voiding my warranty and will not submit my claim to Hyundai. I see other people have had similar situations with them. Do not buy a car from them, do not visit them, do not set foot in that dealership unless you want to be made to feel ridiculed and small.
Debi Dombrowski,
My name is Anthony Dragotti and I handle customer service at Brad Benson. It is so important to us that not only do we take excellent care of all Hyundais in for service, but especially our valued customers.
Your comments about the treatment you received from a member of our service department are absolutely concerning to me. It is unacceptable to have any of our staff treat our customers poorly, and I am extremely sorry to hear that you felt our team was rude and unprofessional.
I would really like to speak with you further to learn more about your service visit, as well as to see if there is anything we can do to help you with the vehicle issues you mentioned in your review. Please email me personally at [email protected] and I will contact you as soon as possible. Thank You!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Hyundai reviewMorally CORRUPT, they DON’T KEEP PROMISES, absolutely heartless, and dishonest. At the last minute of our process of purchasing a Hyundai Sonata; the sale manager tried to add an EXTRA $2000!! He had the worse attitude and looked at us like “it is what it is,” basically implying for us to take it or leave it. Horrible horrible experience. It’s unbelievable that people like this exist. Don’t go, if you do, then make sure you don’t work with the scrawny sales manager with greased back hair who is corrypt beyond his years.
Disgusted,
Here at Brad Benson we want purchasing your new car to be easy and stress free, and I want to say how very sorry I am that you had such a negative experience with us.
It is our responsibility to be up front with customers and offer them a great deal on their new vehicle, and I want to apologize if you ever felt our team was rude and especially if you felt we were not honest with you at any point in time
Your comments are definitely worrisome to me, and I would really like to speak with you directly to learn who you spoke with here at the dealership during your visit.
Please contact me, Anthony Dragotti, at [email protected], and I will touch base with you as soon as possible.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steven
My Brad Benson Hyundai reviewBrad Benson deserves no rating I only submitted one Star because I had to
The letter below has my experience with this dealership read carefully before you buy !!!!!!!!!!!!!!!!!!!
To whom it may concern,
On 11/18/2011 I came into your dealership because I had heard on the radio you had a 6000.00 check sent to you after you purchased a car or that it could be used toward the purchase of your vehicle and thought that it sounded like a good deal. I was in search of a Hyundai Accent however when I was at your lot you didn’t seem to have what I was looking for, and then Steve the salesman that helped me showed me a Hyundai Elantra which I really like.
Next I filled out the paperwork for a loan and knowing my credit is not good I was honest but I also told Steve that I HAD NO CO SIGNER and could not get one. I then left a check for 500.00 as a deposit to be cashed on 12/5/2011.
Next I took the car home actually I thought that I had already been approved or I would not have taken it home. I had also told everyone I spoke to there at the dealer to call me on my cell phone for anything I am not always home. Then for the next few days I hear nothing I call and no one returns my calls.
Next when I get to work on11/ 25 I see I had a call from the dealer on 11/22 which I had not been at work, but they never called my cell phone. I call the dealer on Friday 11/25 but was told that Ritchie in Finance was very busy and couldn’t talk to me that day. Ok then Sat 11/26 I get a call that I need a co signer at which time I said again I DO NOT HAVE ONE and could not get one.
At this point I just want my old car back the stress was getting to me. I then called and called and called on 11/28 and finally told Steve to have my old car back so I can come and get it I was not interested anymore. On 11/29 I was home sick. Then on 11/30 I had about 10 messages to call the dealer they had good news blah blah blah, unfortunately I was sick and I don’t answer my phone when I am sick.
Next on 12/1/2011 I called Steve and he was like we have to get this deal done today I kept calling you like I am supposed to jump at this point. So after speaking to Steve he came to my house and I found out what the new deal was and signed the papers for the car, and also for life and disability forms. I then realized later checking the paperwork it still had the same date of 11/18/2011 for the sale which I should have caught the date and singed it 12/1/2011 not 11/18/2011. I also notice that the amount of 500.00 which was on the first set of paperwork I signed for was not on the new paperwork but the amount of 2500.00 was so I call Steve Landesman Sunday 12/4/2011 and I ask him “are they taking this money out of my account?” and he said no they are not taking any money out of your account so then I didn’t worry about it.
Next I notice on 12/5/2011 that the dealership tries to cash my check I then call and leave a message for Ritchie to call me at which time he did call me later that day and I told him what Steve told me and that check should of not been submitted to my bank, then he told me to call Steve ( this is none sense).
I also noticed that I did not see that in the life and disability insurance since I have diabetes I am not eligible for this. I sent the Life and Disability insurance company in Florida this information as I only have 30 days to get this done a certified letter to cancel this insurance and to send me the check since this money is already in my loan that I start to pay on 1/2/2012.
Next on 12/14/2011 I call and leave a message for Steve that my temp plates are only good until this Saturday 12/17/2012. Steve called me this AM and tells me my check has been returned and I told him you told me they were not taking any money from me and he said no that is not what I told you and he is incorrect, I know what he told me and I have been trying to take care of this since.
Next he tells me today that they can’t renew my temp tag for another 30 days and if I get a ticket that they will pay for it, this sounds illegal to me what do you think? Or what I should say is your dealership is telling me to drive my car illegally!
Also through this whole journey I had to keep calling and keep in touch with Thrift investment corp. sometimes 2-5 times a day because they could never get in touch with the dealership about pay off information, and they were going to repossess this vehicle and they told your dealership this. My cell phone bill this month is ridiculous because of your dealership and I also lost a days work for this and what noone gives a sh**. It cost me more then the 500.00 check with missing a day of work and cell phone costs.
I have been talking to a guy named Mike and he has done nothing to try and make up for all the sh** I put up with.
If it sounds too good to be true it is…..
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Manny
My Brad Benson Hyundai reviewI was having issues with getting in touch with someone re: questions about my purchase. I would either leave messages that werent answered, get vague resolutions from sometimes rude people, get transferred to nowhere, or get disconnected. Basically felt like I wasn’t getting the time of day.
However, after I emailed their customer service to complain I received a call from Jason (a sales manager) who was very helpful this time around. I think when it comes to any interaction with this dealership from the beginning through the end of the deal, you have to be a little pushy (unfortunately, not my usual style) to get what you want. It almost feels like there’s so many people there who are so rushed all the time (unlike my last dealership), that the ball will inevitably be dropped on anything if you aren’t a slight pain in their ***.
CBoo,
I am so sorry to hear that you had such trouble contacting us regarding your new vehicle. It is important to us to ensure we answer any questions our customers may have, as our valued customers should absolutely be our top priority.
Although your initial experience with us was much less than satisfactory, I am happy that you were able to resolve any issues you had regarding your vehicle after contacting the customer service team. I absolutely encourage any customers who have questions, comments, or concerns to do the same and email us at [email protected], and should there ever be anything we can do for you, please don’t hesitate to reach out. Thank You
Anthony Dragotti
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Billy Jarrett
My Brad Benson Hyundai reviewI just wanted to test drive a few cars. I was talked out of test driving the elantra/touring and tuscon. You can explain all you want, but let me decide what I want to drive and what I don’t. Once inside, I explained to Billy that I was just looking to test drive and would be driving other cars. He immediately got a manager. Not sure what the Managers name was, but I do know that I don’t want to speak with him again. He was EXTREMELY forceful and a straightup liar.
I explained to him that I would make a down payment of 8000 and was looking for below 200 payments. He told me he could do 2000 down and 200 payments, then it went to 1000 down, then nothing down. He explained that he had cash left over from selling cars, He sells 500 cars a month and Hyundai just loves him. I asked where the cash was and why would it not be available next week or next month. He said his cash was in the computer. Well sir…then its not cash now is it, because when I said cash, it was a check from my checking account that he could clear the next day, aparently his cash is “in a computer, and I press delete at the end of today”. Yes he actually said that he will press a button and it will remove the cash at the end of business day, “THEN DON”T DO THAT!!”. Hell, if I had the option of keeping 8000 and removing 8000 from my business, I think I would keep it. LIAR! The final deal(which I turned down) was nothing down 200 monthly payments for 3 years lease then purchase the car for 2 more years at 200 a month. I said Ill buy in February or March and left.
If he wasn’t so forceful, and spoke honestly from the start, I might have actually purchased from him. I will NEVER send anyone there to purchase a car, and will NEVER buy a car from there. PERIOD!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Hyundai reviewThey were the only dealership we could find that had the car we wanted. After hearing their radio ads I really didn’t want to have anything to do with them and should have listened to my feelings. They are very very high pressure and the first question they asked is if we heard the radio ads. Then they don’t adhere to the ads when you buy.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Tom, Manager
My Brad Benson Hyundai reviewAfter purchasing a 2010 Hyundai Santa Fe the service received from this dealer was terrible. Phone calls were not returned and it was near impossible to receive the second key for the car and the license plates. The temporary plates had expired and after contacting the dealership several times to see where the permanent plates were it was over a week later that they had sent them. The manager Dave Canton was of no help and made no attempts to expedite matters. I would not recommend this dealer to anyone. After the sale there is NO SERVICE……BEWARE.
HyundaiReview,
My name is Anthony Dragotti and I handle customer service at Brad Benson. Our top priority here is our customers, whether they are considering purchasing, or have already purchased, a new vehicle from us. I am so sorry to hear that you did not receive the excellent service you deserved after purchasing your Sonata, and especially that you would not recommend us to others.
I want you to know that your feedback, and the feedback from everyone here at Car Dealer Check is helping me and my team improve our dealership every day. I want to assure you that we will take your comments, and discuss them with my team to ensure we make changes to benefit our returning and future customers.
I would also like to see if there is any way we can turn things around for you, and make you a fan of Brad Benson once again. If you wouldn’t mind sending me your contact information at [email protected], I would really like to speak with you to see if we can rectify things.
All the best,
Anthony
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
XG350L
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Service Technician
Damon
My Brad Benson Hyundai reviewNothing makes me sicker then a slob that can’t take his eyes off my cleavage and says inappropriate things like “wanna reach into my pocket and see what you find”, “If you think Brad’s 40 foot erection is big, you should see mine” “Why did you get married” This from a older, bald, brown teeth slob named Damon. His professionalism is nonexistant. Had the attitude he was gorgious and all women drop at his feet….I cring just thinking of this ugly arrogant PIG.
I came here via Hyundai Corp because I had a dispute with another dealership. Never in my wildest dreams would I think anyone could be worst then Lester Glenn. These pigs made LG look good. I sincerely believe Hyundai made arrangements to have this dealership try to avoid fixing something that is covered under warranty. The 100,000 mile warranty is BS. Hyundai brags it’s the best warranty in America. Sounds well and good but if Hyundai and their pal dealerships don’t pay out, what good is it? WORTHLESS.
Avoid this dealership and Damon the slob at all costs. Their prices are higher then anyone else, One salesman almost jumped me as I was getting out of my car and another one of the sales men damn there chased me into the ladies room. It was almost like being mugged.
It will be a cold day in hell I ever go there again…..
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bill
My Brad Benson Hyundai reviewWe live over two hours away from the dealer so I was trying to get as much straight with them as possible before I made the trip down. They refused to “talk dollars” but when I DID specifically say several times to two different people the amount I saw on the internet and the amount of the advertized discount plus the advertized rebate, neither of the salesman corrected me. When we got there, they came back to us with a price four thousand dollars more than what we expected because THEY were using the price posted on the car in the lot, NOT on the internet. I went balistic. We left and a sales manager came running out after us. It was a lot of yelling and anger The ONLY reason we bought the car was that I knew once they came back with a total price of 16000.00 it was a good deal for US. There were several issues with them after the sale also. And they constantly told us to rate them excellent- all “tens”. I almost did but issues after the sale blew that and I rated them the way I saw them. Dont give them good ratings just so they can advertize they are number one in the state. Thats how other people go there for a car.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Hyundai reviewMy husband purchased a 2010 Elantra. After 3 hours of negotiations, he left the dealership with the car. 4 days later we received a phone call that we needed to come back in with more documentation. Suddenly everything we discussed went out the window. Supposedly we couldn’t get financed by over 20 banks and our payments were about to increase significantly. After demanding to know why we were allowed off the lot with the car in the first place and requesting our down payment back, we were going to walk away…suddenly we were magically approved. However, our payments did increase by $5. Granted, not mega bucks, but still………I would NOT recommend this dealer to anyone!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
??
My Brad Benson Hyundai reviewEvery car has a dealer added sticker which adds approx. 20% to the dealer invoice for items like “pin stripes, door jam guards” all cheap after market installations. On a Tucson with a manufacturer invoice of 20,000 they added $4000. To a Genesis with an invoice of $42,000 they added $7900! A total bad joke.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
anthony
My Brad Benson Hyundai reviewReceived a phone call from dealership about trading in my Elantra for a new one with no money down and no payments for a year.There was also a possibility of upgrading to a Sonata for a few dollars more. When I got to to store after 2 hours of dealing with saleaperson and a finance jerk I realized this offer was not going to materialize without a down payment,much higher car payments, and me paying thousands of dollars in sales tax.I started feel nauses and dizzy at the time and told them I don’t feel weel and I do not wish to not buy a car and go home.Earlier I had given them the keys to my a Elantra for trade-in appraisle and I asked for my keys back so I could leave. The sales man Anthony disappeared for ten minutes while finance guy Vincent continued his futile sales pitched. Anthony returned without my keys. I insisted he get my keys when Vincent said he would get them. He disappeared for five minutes only to return with another sales pitch and no keys . I told him again I was sick and I want my keys back.He replied “Whats Your problem? I’m trying to get you a good deal.” I then raised my voice and said “Get my keys! He then Said “I’m getting your keys while he just stood there and refused to get my keys.After 15 minutes of being ping ponged about my keys I threatened to call the police and my keys were returned.This was the most unproffessional experience I have ever had. I asked to speak to the owner Brad Benson was told he wasn’t availible .I asked them have Brad call me and he never has.This would have been my second car purchased at Brad Benson Hyundai. I would NEVER buy a car from these Jerks ever agian. Maybe Brad Benson should spend less time on his cheesy commercials and my more attention to his sales force ethicss.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
TOM MASTRO
My Brad Benson Hyundai reviewJust walked-in to test drive a car after hearing the “no downpayment, no payment for a year advertisement on the radio.” I was pushed to buy the car on the same day, by a false claim that there was some extra rebates that would expire on that day. Started asking about the down payment, affordable monthly payment range, trade-in, even before discussing about the car. Never gave me the interest rate. Kept on saying “it does not matter as the monthly payment is affordable.” Forced me to take delivery on the same day, even before final approval. Took downpayment and promised to deliver old car home for free. Did not deliver old car home for a week. In the mean time, called me to tell me I was not approved by the bank and will need a co-signer. When I told I would scrap the deal, threatened to hold back the downpayment and other charges and that I will have to definitely get a co-signer in order to have the car. Ill treated in the subsequent visits after the sale was made. I would warn everyone to ignore the advertisements and go to a friendly dealer. Very rude in talking to customers after a sale is made.
I recently brought a friend to Brad Benson to buy a new SONATA. The salesperson and I understood each other after a short time and we got along just fine. Your too concerned about a sales person trying to pressure you because you have no experience in buying a car and you would get turned off at any dealer. If you did HAVE EXPERIENCE, you wouldn’t get so up-tight over it. My salesperson was Mike and we bought the car from him 2 days after we first went went there. Brad Benson seemed like a VG dealer to me and willing to work with the customer. If it’s too much for you to handle, then take someonw with you that can handle the sales negotiation and do all your homework before going to the dealer. BRAD BENSON WAS #1 TO ME AND I RECOMMEND THEM TO ANYONE. THANKS MIKE. GOOD SALE AND VG VALUE. WILL RECOMMEND TO YOU IN FUTURE.
Marv