Welcome to your premier Atlanta Hyundai dealer located in Cartersville, GA – Terry Reid Hyundai is proud to be your Atlanta, Cartersville, Marietta and Smyrna Hyundai dealer offering new cars, used cars, parts, exceptional service and quality cars. Come visit us near Marietta, Atlanta and Smyrna, give us a call, or contact us via this website and let us show you why Hyundai customers prefer Terry Reid Hyundai.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Matt
My Terry Reid Hyundai reviewI bought a 2010 used Dodge Challenger which I traded a perfect no flaws 2006 Corvette for. For the trade I was offered 5000.00 below value for my car. I took the challenger for a test drive and everything seemed ok on the overcast day? I looked over the body and from what I saw everything looked ok. The salesman had told me about the options on the car while test driving. One of these wast the phone connect on the radio for hands free calling. We made the trade even though the money was $5000.00 under where it should be. I got the car home and then the sun came out. The paint on the front was rock chipped badly, the phone connect was not on this vehicle, the aftermarket cool air intake was not on as told. I tried to contact but they would not return any of my requests to follow up on the issues. I contacted the BBB and they contacted, nothing was resolved here either. All I want to do is help others not to make the same mistake and purchase from Terry Reid Hyundai. Unfortunately this is a Buyer Beware type Dealership and I would hate to see anyone else have to go through this as I have had to do……. I will tell everyone I know of the lack of ethics as a dealership that has been exhibited by this company. No one should have to feel as if they were taken or their trust violated.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Tony
My Terry Reid Hyundai reviewI was contacted each week for 5 weeks by a DIFFERENT sales rep via telephone. It was as if they didn’t know what the other reps were doing. They claimed had the vehicle I was looking for. I asked for and was provided a drive out final price. I questioned the price and was told they’d made a mistake. I asked them to requote and was given a “special” price to atone for their error. I was then contacted and told someone else was considering the vehicle at this same special price. I was then told the car was sold. Another sales rep. contacted me by phone two days later and we drove to the dealership to meet with him. Upon arriving at the dealership with written quote in hand I was shown that same car that I had been quoted on and told had been sold two days prior. I explained what had happened and this rep. stated he would honor the quote and that I wouldn’t have to deal with the rep. who lied to me. We agreed to purchase the car. The sales rep. started the paperwork then came back and said they could only work the deal if I paid them an additional $500.00 above what I was quoted. I showed him again where the final price was stated in their email to me and he went back to speak to the sales manager. He then came back and told me that they would not honor their own quote and that there was nothing he could do for me. After being quoted I was lied to, told a price would be honored, had that price raised by $500 then had the original quote not honored.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Wayne Crooke
My Terry Reid Hyundai reviewI’ve always been skeptical of car dealerships; however, Terry Reid Hyundai has conquered my skepticism. From the moment I walked in the door, I was greated by one of the most forthcoming, down-to-earth sales people I have ever met, Wayne Crooke. When I explained what our family was trying to accomplish, Wayne immediately went to work. The work relationship that I witnessed between him and his manager was incredible. The two worked the deal for hours in order to make it work and it did! The finance manager was great as well as the service department. Both, the finance and service department, insisted that if we had any questions or concerns, please feel free to contact them. We can not thank them enough. I would recommend Terry Reid Hyundai unconditionally!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Arcie Ashley
My Terry Reid Hyundai reviewOnly Terry Reid Hyundai bent over backwards to help me. Arcie Ashley in the Internet department was awesome. Out of the entire Atlanta metro area, only Terry Reid Hyundai helped me to get the car of my dreams truly. Honestly, when all the other dealers said they couldn’t figure out the numbers to my requirements, Arcie and the finance manager Jim, and sales manager put pen to paper and found the Sonata I wanted at the price I needed. What a great dealership! Truly down to earth people who are there to meet your expectations, and not act like the typical dealership out there. It is totally worth the drive up I-75 north of Atlanta to meet this group of people who are refreshingly customer oriented. Great selection too when I walked the lot. Totally recommend them, and will continue to purchase vehicles from Terry Reid Hyundai for my lifetime.:)