Covington Honda in Covington, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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On July 12, 2014, I traveled 2 hours to the dealership to test drive a Honda Pilot. I had been researching and calling dealerships for about 3 weeks trying to find the right fit for me. When I found the Pilot on the Covington Honda Nissan website, I contacted the dealership to set up a test drive.
From the moment I arrived, I could tell this dealership was different. Often, salesmen will make an assessment from their first encounter and can sometimes be dismissive or try to upsell you another vehicle. When I arrived I was greeted with a firm handshake and a smile. There was NO pressure to buy and all of my questions were answered.
Jacob Swartz is one of the best salesman you will ever meet. Throughout the entire process he was friendly and helpful. He worked tirelessly to make sure I was a satisfied customer. He found me the best interest rate and wouldn’t stop working until he had helped me get the payments where I needed them to be. Jacob and James (the financial manager) treated me with the respect that most individuals seek when making any type of major purchase. The prices are competitive and they have a good selection of vehicles to choose from. Out of my 28 years of car buying experience, Jacob and James made this the best buying experience I have had. Go to Covington Honda Nissan and ask for Jacob Swartz, I promise you will leave with a smile on your face with the car of your dreams!
UPDATE (7/25/14):
I had recently purchased a 2010 Honda Pilot from Covington Honda. Within a week it was totaled. I called James, the finance manager, and he helped me with some of the insurance information. After the insurance had paid off the other loan, I later talked to Jacob, the salesman that had helped me before. I told him what I was looking for and within 3 days, he had found me the exact car I wanted, with less mileage than I had specified!
Jacob and James made my husband and I feel like part of the family. There was genuine concern, a quick turn around when finding another vehicle, and the professionalism is the best in the state. I had called several Honda dealerships in Virginia and North Carolina. Covington Honda gives the best customer service and they their pre owned selection of Honda’s (one owner) is great! The old saying “You get what you pay for” is true – if you want the best customer service, the best financial deal, and best overall buying experience, then you have to visit Covington Honda!