2011 Infiniti G25 Sedan Special
Lease for $259* per month for 39 months
4dr V6, 7spd-auto transmission, RWD, P/S/ABS, AC, Dual Air Bags, Power Leather seats, Power Windows/Locks/Mirrors, Rear Defroster, Tilt, Telescopic Steering Wheel, Cruise Control, Alloy Wheels, AM/FM/CD MSRP $32190
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jason
My Circle Infiniti reviewI would never purchase a car from this dealership!!! I was recommended by a personal friend of my salesperson. I have owned my pre-owned infiniti for 3 years and it was a 2007 g35 with about 38,000 miles when I purchased it…now 3 years later with only 68,000 miles on it I have had and I am having so many problems!! My sending unit (for gas tank) needs to be replaced because I actually broke down! My car said I had 1/2 a tank of gas but I was actually empty! The paint on my car is TERRIBLE…the is no shine to the drivers side door and it looks like spray paint…the rear of my car is literally falling off under the bumper (which I complained about when I first bought my car) they said it was normal and claimed they fixed the problem…they didn’t and they lied to me!!! My automatic windows get stuck which I also brought to them when I was still in warranty and they claimed to fix it but a year later they are broken again!!! I am the most positive loving person but I definitely got ripped off!!! I will never again purchase an infiniti let alone from this dealership…you think your getting a luxury car but your just getting the impression of buying a luxury car…please don’t ever purchase a car here I have never been so unhappy and so ripped off ????
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
ron
My Circle Infiniti reviewpurchased g35 with 12000miles 3yrs ago. worsted car dealership in my opinion. discovered car was hit in multiple places and could only see the damage in the bright light. the day i picked up the car the car manager was outside watching me. I thought it was strange and realized later the car had problems. It was not a cpo car and later the car had tranmission problem. I had to sell car way below book value. Beware of this dealership. good luckkkkkkkkkkkkkkk
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Raymond
My Circle Infiniti reviewYesterday I leased my second car from Circle Infiniti. It was a pleasant experience and I intend to be a Circle Infiniti customer for along time.
I felt that Ray took the time to understand what I wanted and made the effort to present the best deal he could.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ray
My Circle Infiniti reviewOverall the dealership, sales rep Ray, and the entire team were outstanding!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John DeVoid
My Circle Infiniti reviewThis is the second car we have purchased from Circle Infiniti. The reason we return is the exceptional service of our salesman John DeVoid. He is very knowledgeable, has excellent listening skills and makes you feel very special. He makes sure you get what you are asking for in a car and makes the car buying process a pleasure!!!! Thank you John – Circle is lucky to have someone of your exceptional caliber
Another added benefit that made the purchase amazing was our Delivery Coordinator Jesse Chesson. He was very knowledgeable and patient. He took the time to answer all of our questions and it was important to him that we were comfortable with all the features in our new FX.
Thank you both!!!!
Deb Pickett
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Irwin Lieberman
My Circle Infiniti reviewThis is our fourth purchase from Circle infiniti. Our sales rep, Irwin Lieberman, provided outstanding assistance and guidance. He is a pleasure to deal with, no pressure and very knowledgeable. Irwin is one of the two main reasons for returning to Circle Infiniti. The other is Circle Infiniti’s world class Service Department. If you are in the market for a great car and terrific purchase experience, visit Circle Infiniti.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John Bistis and Brian
My Circle Infiniti review1/24/11 6:45PM
Brian Conway – Finance/Sales Manager told me as long as I have a negative review up about their dealership that he does not want to sell me a car. Bryan wanted me to change my review about their dealership to a positive one before earning a positive experience with me. Most customers don’t give a place a second chance. What is wrong with this dealership. They could have sold me a car, gave me the royal treatment and I could have updated my review of this place as a positive experience. I could not write a positive experience before one was earned. Bryan did a lot of things right but a customer like myself looks at the whole picture. Even though the little things that bothered me about this place just took preference over my whole experience. I don’t like writing negitive reviews so I tried my best to give this dealership a chance to change my experience.
Brian Conway told me to go buy a car from somewhere else and wish me good luck and part as friends. So thats what I will do. This place does not believe in the customer is always right theory.
Just one last thought the owner of this place Ed Lennon after leaving him 3 messages and 2 emails never once contacted me back. Ed Lennon do you care about your customers?
1/24/11 Bryan sales manager explained to me that John Bistis was doing things for me behind the scenes that I was unaware of. I felt when I was there that John did not want to be there. He told me he was tired and wanted to go home. I also had no way of getting the new car and my car home.
I told Brian Conway I wanted to finish the deal on Monday 1/17. Bryan did not have a problem with that but wanted me to sign all the papers and put my money down on a credit card. At this point I was annoyed and just wanted to leave and did not want to be rushed into signing papers. My kids were hungry also.
I told Brian Conway I am still willing to give them my business and complete our deal we agreed over the phone before I first came to Circle Infinity. I told Brian I an willing to give them another opportunity in trying to make me a happy customer.
This review and my review prior has nothing to do with the deal itself. My review was not written to try to get a better deal. It was about my experience with Bryan and John prior to finishing our deal.
I am also willing to update my criteria rating with this dealership. If Circle Infinity would like to regain me as a customer and try to make me happy. But as of now I only had a bad experience there. I am willing to give them a second chance to show me what they claim their Guiding Principles to be about.
Letter written on Monday 1/18/11 ED Lennon Owner of Circle Infiniti:
Hi Tony Marino. I was in your dealership on Sat. 1/16. I have left a message for ED Lennon on my experience with your dealership. I know he is away on vacation so I wanted to tell you what happened in the customers words and see if you can try to make this right.
Brian had John Bistis take me out for a test drive of the G25 and G37. From the way John was dressed I thought that was his job doing test drives on cars or that he worked in the service department. He never gave me his business that he was a sales consultant. By the way he was dressed I would never have thought he was in sales.
John was nice at first but was a little neurotic. First my kid rolled down the window in the back a little and John got a little testy with my kid. Second he was very jumpy when I was driving and I could not understand why since I am a very good driver. I even said whats a matter to him and he told me he thought that truck was going to come over to my lane.
When I was sitting down with John I explained to him while he was doing the paperwork that I had no way to get my car home. Since it was only 4:30 and your placed closes at 6:00 I said I could drive to pickup my wife. Which was about 1/2 hour away or can someone for the dealership go pickup my wife so she can drive one of the cars home.
John told me he was tired and worked a long day and wanted to go home. I told John well I am sorry if your tired but I am the customer and buying a 36,000 car and that is too bad. From the way John was dressed and the cockyness about this guy I would assume he is related in someway to the family owners of this dealership.
Anyway I was very annoyed by John’s comments and Sales Manager Byan’s pushiness just made things worse.
I told Brian I would come back then Monday morning and we could finish the deal. Now at this point my kids were telling me they were hungry. Before I sat down with John I told him I was going to order a Pizza for my kids. He never gave me the opportunity or could care less if my kids got to eat.
Back to Brian. When I told Brian I would come back Monday to finish the deal all he could care about it getting me to sign papers now and take a credit card payment from me. I told him we would do everything Monday. He acted like a baby and told me then we have no deal then.
Now reading your Guiding Principles I had to laugh. “We listen to customers, meet their needs, and resolve their problem.” Anyway I wanted to give you an opportunity to try to fix this mess and make things right. I plan on putting this review of Circle Infiniti on dealerrater.com this evening.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Circle Infiniti reviewThe so called manager, Brian, was a total idiot. Being a five time Lexus buyer, I went in to Circle Infiniti buy a G37X . I couldnt come to the price I expected with the salesperson so “the manager” Brian came to speak with me. He was unprofessional, condescending, and in my opinion to inexperienced to manage what should be a luxury dealership. He not only spoke down to me, but belittled the salesperson. Brians lack of experience ,and tactics is something you would have expected thirty years ago, I guess somethings never change.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Don
My Circle Infiniti reviewWe called several times and 1 hour prior to coming and they told us the car we wanted to see was available. When we arrived at this dealer we were told it was sold by the time we last spoke to them (1 hour ago) and the time we arrived at the dealership.
This was very disingenious as they tried to sell us other cars that were higher priced.
This was clearly the worst dealership experinece we have EVER had and we have been to many dealerships.
Disgraceful is how I can best describe the behavoir of this dealership:mad:
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Irwin Lieberman
My Circle Infiniti reviewI know what I want when I walk in – and I’ve leased a half dozen cars from Circle. It’s great to get exactly what I’m looking for with no hassle. They’re patient too: sometimes I’ll test drive multiple cars, or the one I want a couple of times, before deciding. Every time my lease is up, I look at other car lines and other dealers – which confirms my high opinion of Circle and of the Infiniti brand. I can afford most “luxury” cars – well, maybe not a Maybach, but where would I park it? – and Infiniti is by far the best value. There’s a nearby “megadealer” that shall remain nameless, that serves buffet lunch in the showroom and gives out logo mints with service appointments. They’ll tackle you to stop you leaving without buying something. You won’t get Buffalo Wings or mints or a body-slam at Circle. They’ll give you a cup of coffee, a sales rep who knows cars, and a fair deal, without the nonsense.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2002
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Vehicle make
Nissan
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Service Technician
Jim Russo
My Circle Infiniti reviewI don’t usually write these reviews, but I’m feeling the urge to do so for this dealership because I was, quite frankly, surprised by how they treated me – especially their parts manager Jim Russo.
I was driving around in my 2002 Nissan with the “Service Engine” light on for a few weeks. As I was driving down Rt. 36 to Red Bank, I spotted this Infiniti dealership. I figured they should be able to figure out the issues with my car since Infiniti and Nissan are the same thing.
I had actually gone into a few other shops previously to diagnose what the issues were. They all told me, “It could be this, or it could be that, or it could be a combination of this and that; we need more time to figure out what’s wrong with it; etc.,” which all sounded to me like they were going to replace everything and charge me for them.
I pulled into the valet at Circle Infiniti, and was standing outside my car for a few minutes because I didn’t see anybody around and I wasn’t sure if I should just leave my car there.
Jim came out and asked me if I needed help. He was very nice. I explained to him about the “Service Engine” light and all the things other shops told me, and Jim said it would take about an hour for him to take a look at what’s going on.
I was going to wait around, but, to my surprise, Jim offered me a loaner car. It was around lunch time, and he said he thought I might grab something to eat rather than wait around at the dealership. I mean, I wasn’t even driving an Infiniti, and Jim treated me like I just bought a new Infiniti from him!
So, I left my car with Jim, and took the loaner car to Red Bank to take care of business. Within an hour, I got a phone call from Jim. I was on my way back to the dealership, so I told him I’ll be back in about five minutes.
When I came back, Jim took the time to explain what was going on with my car. It wasn’t one of those, “It’ll be anywhere from $300 to $1,200 to fix the car” – he actually explained in details and told me what my options were. And the estimate he gave me was lower than the estimates other shops gave me as their “best case scenario.” It’s not true that dealerships always charge premium – at least not at this dealership.
For the kind of service I received, I’d have been happy to pay double of what I paid to fix my car.
I’m going to recommend this service department to everybody I know. Thank you Jim!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
infiniti
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Service Technician
Frank
My Circle Infiniti reviewCame in for oil change, with appointment,was told I would have to wait. Frank the service manager was of no help, car was given back dirty inside and out. Frank would not reclean car and quite honestly didnt seem like he cared
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
G35
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Service Technician
Lisa Kaufman
My Circle Infiniti reviewTo: David DeFillippo – Service Manager @Circle Infiniti
David,,
Before this got away from me I wanted to send you a complimentary e-mail regarding your service department overall and in particular regarding Lisa Kaufman.
I have been a Circle Infiniti customer for over 10 years, purchasing my first vehicle from them in 1998 and have never had to use Infiniti’s Roadside Assistance program, nor ever needed assistance from Circle Infiniti during off hours until this week.
On Tuesday evening when I got to my car after work it would not start. I called Roadside Assistance who were willing to have my car towed to Circle Infiniti but could not arrange for a loaner car directly. With a business meeting in NY scheduled fot 7:30AM the next day this put me in a difficult situation.
Roadside Assistance suggested I contact my dealer directly and explain my situation. Lisa answered the phone and initially stated that although she was willing to help, given that the dealership was closing at 8PM and I could not get there by then (my car broke down in Sayreville, which is 25 miles away) a loaner car would not be available until 7:30AM the next day.
I thanked her anyway and ended the call, now waiting for the tow truck, when a few minutes later Lisa called back to say she would wait at the dealership for me with a loaner car.
By the time the tow truck came and I arrived at the dealership it was nearly 9PM. Lisa was waiting for me with a smile (she did not seem to be the least bit annoyed) and assured me that it was not a problem and she would personally see that my vehicle was repaired the next day, which it was!
I could not believe that one of your employees would willingly go out of their way for me on such short notice and now have another great reason to continue to own Infiniti vehicles.
I always service both of my current vehicles at your dealership (08 G35/01 QX4 – feel free to look it up) and based on the over the top service given to me this week see no reason to ever go anywhere else for all of my family’s vehicle needs.
Your employees once again have made my decision to own an Infiniti a wise one!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Infiniti
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Service Technician
Frank Gandolfo
My Circle Infiniti reviewI religiously service my vehicle at Circle Infiniti. I always receive expert service and my vehicle is always returned detail clean. They supply me with a loaner vehicle, a sporty G35 or G37, everytime. Whether I am just going in for a regular oil change or a more elaborate service. The service advisors are always happy and polite. The valets are great, they greet me with a smile and a kind “good morning” everytime. I can’t ask for more from a car dealership. I can go on for hours talking about this dealership. Circle Infiniti gets a A+ from me for sales and service. This is my 3rd. Infiniti and soon I will be going in for my 4th. from Circle Infiniti.
After reading some other posts, I wanted to take the time to update my post. Questioning the honesty of Circle Infiniti is crazy. I have been servicing there for years and so has more than half a dozen of my family members. They have never over charged us for a repair and on numerous visits, performed repairs at no charge. Thank You!
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
SERVICE
My Circle Infiniti reviewThis is the WORST service department / dealership I’ve ever dealt with. After bringing my car there to diagnose a problem, I was quoted at $956. After a minute search, I found the same exact parts, brand new, for $200. $756 markup.
When I asked about replacing a window motor, I was told it would cost $526. Once again, quick search revealed the actual cost was $189.99. Markup of $336.
The person I spoke with knew nothing about cars and constantly had to put me on hold to check with mechanics ANY time I had a question. I could not get them to connect me with someone knowledgeable. I promptly picked up my car and took it elsewhere. They informed me the part I was told needed replacing was actually functioning properly.
Circle Infiniti will lie, cheat, and wiggle their way to getting as much money out of you as possible. They assume you know nothing about cars and, because you drive an Infiniti, must have thousands of dollars for useless repairs and markups beyond 100%. I was disgusted with the excuse for “service” they peddle out of that stealership.
This is the WORST service department / dealership I’ve ever dealt with. After bringing my car there to diagnose a problem, I was quoted at $956. After a minute search, I found the same exact parts, brand new, for $200. $756 markup. When I asked about replacing a window motor, I was told it would cost $526. Once again, quick search revealed the actual cost was $189.99. Markup of $336.
The person I spoke with knew nothing about cars and constantly had to put me on hold to check with mechanics ANY time I had a question. I could not get them to connect me with someone knowledgeable. I promptly picked up my car and took it elsewhere. They informed me the part I was told needed replacing was actually functioning properly.
Circle Infiniti will lie, cheat, and wiggle their way to getting as much money out of you as possible. They assume you know nothing about cars and, because you drive an Infiniti, must have thousands of dollars for useless repairs and markups beyond 100%. I was disgusted with the excuse for “service” they peddle out of that stealership.
This is the WORST service department / dealership I’ve ever dealt with. After bringing my car there to diagnose a problem, I was quoted at $956. After a minute search, I found the same exact parts, brand new, for $200. $756 markup. When I asked about replacing a window motor, I was told it would cost $526. Once again, quick search revealed the actual cost was $189.99. Markup of $336.
The person I spoke with knew nothing about cars and constantly had to put me on hold to check with mechanics ANY time I had a question. I could not get them to connect me with someone knowledgeable. I promptly picked up my car and took it elsewhere. They informed me the part I was told needed replacing was actually functioning properly.
Circle Infiniti will lie, cheat, and wiggle their way to getting as much money out of you as possible. They assume you know nothing about cars and, because you drive an Infiniti, must have thousands of dollars for useless repairs and markups beyond 100%. I was disgusted with the excuse for “service” they peddle out of that stealership.
This is the WORST service department / dealership I’ve ever dealt with. After bringing my car there to diagnose a problem, I was quoted at $956. After a minute search, I found the same exact parts, brand new, for $200. $756 markup.
When I asked about replacing a window motor, I was told it would cost $526. Once again, quick search revealed the actual cost was $189.99. Markup of $336.
The person I spoke with knew nothing about cars and constantly had to put me on hold to check with mechanics ANY time I had a question. I could not get them to connect me with someone knowledgeable. I promptly picked up my car and took it elsewhere. They informed me the part I was told needed replacing was actually functioning properly.
Circle Infiniti will lie, cheat, and wiggle their way to getting as much money out of you as possible. They assume you know nothing about cars and, because you drive an Infiniti, must have thousands of dollars for useless repairs and markups beyond 100%. I was disgusted with the excuse for “service” they peddle out of that stealership.
In the end, I had to pay $120 diagnostic fee for them to basically hook my car up to a computer and tell me something was wrong with it, that in fact was not. I cannot give one positive point about my experience there, and I combed through the entire process looking for one.
Okay, I ALMOST enjoyed the fact that I got to watch Murray State beat Vanderbilt in the NCAA tournament. Despite the fact that it was on a 15 year old TV with terrible reception.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2003
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Vehicle make
Infiniti G35
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Service Technician
My Circle Infiniti reviewI don’t understand the last post but I can tell you that I have received nothing but extraordinary service from Circle Infiniti. Everytime I visit this dealership, I am greated with a smile from the valet who parks my car. Next I enter the service area where immediately the next smiling face sits me in their office and begins to fully understand my problem or reason for my visit. I am never given a hassle about receiving a loaner vehicle and from drop-off until the time I am on the road, usually going to work, is never more than a few minutes. My vehicle is always repaired properly, I have never had any issues with items missing like the last post would suggest. I have been bringing this vehicle to Circle Infiniti for 6 years and this is my 2nd. vehicle from them. My last vehicle being a 1996 Infinit I30 which I purchased new from them and serviced their religiously. My vehicle is always ready on time and if it is not going to be done, I am told so and I am allowed to keep the loaner vehicle until it is completed. My bill is always exactly what I am quoted and work is performed well. I would recommed, and have recommended this dealership to everyone. 🙂
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Infiniti
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Service Technician
My Circle Infiniti reviewNever buy anything from this dealership. They are responsible for nothing and they guarantee nothing! My wheels got stolen out of their lot while it was being serviced and they pretty much told me “tough luck”. the waiver you sign before your car goes in for service there..don’t sign it! this is a fair warning to all, the people are arrogant and the service is horrible. I had to pay for new wheels that were stolen off their lot and all they have to say is “we’re not responsible, says so right here in the waiver”. Unreal.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Andy
My Circle Infiniti reviewWorst dealer i ever dealt with on the phone. They lied about vin number checking, they lied about pricing, and also lied about selling a car that was never sold.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
INFINITI
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Service Technician
TODD
My Circle Infiniti reviewWENT IN TO DEALERSHIP WITH SOME CONCERNS ABOUT MY 2008 QX56. SPOKE TO SERVICE CONSULTANT TODD. HE LISTENED TO ALL MY CONCERNS, AND WENT WAY OUT OF HIS WAY TO MAKE SURE ALL MY CONCERNS WERE CORRECTED. HE INTRODUCED ME TO THE SERVICE MANAGER, FRANK GANDOLFO. HE WAS EXTREMELY POLITE AND UNDERSTANDING. THE BOTH OF THEM SPENT A LOT OF TIME EXPLAINING THE REPAIRS AND MAKING SURE I WAS COMPLETELY SATISFIED. THE VEHICLE WAS RETURNED TO ME COMPLETELY REPAIRED, CLEAN AND UNDAMAGED. A LOT MORE THAN I CAN SAY FOR MY PREVIOUS VISIT TO RAY CATENA… KUDOS TO CIRCLE INFINITI..
K.P. FREEHOLD N.J.