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When I went in for my trade-in, they were nice and courteous. 🙂 Seemed really interested in making a trade and there was no hassel. Which I found to be odd but went with it.
Yea, now I know why. It’s infested with ROACHES and “there’s nothing they can do because that’s not under warranty”!!! 😡 My boyfriend has put down boric acid twice now and I’ve still seen them. DISGUSTING!! Will NOT do business with them again.
Went to this dealer to get a diagnostics done on my car, they wanted me to pay ($1100) for a repair first before they finish the diagnostics. They also disassmbled my car so I couldnt pick the car up on the same day I drop it off. The next day while I waited to get my car back they couldn’t even find the diagnostics paper they had falsified paper that stated they didn’t do the diagnostic until today 5/19 while I was standing there. The manager – Mr Barry Sutter, the owner, and Chris Austin didn’t take car of the customer they just ran around trying to cover their butts because they new they messed up by taking someone’s car apart without fully diagnosing the car. But they slipped up and got the wrong person. My advice to all that goes to this dealer- DON’T! They can careless about the customer! 😡
Howard was exceptional in helping us buy our Mercury Mariner. The entire sales staff as well as service department has been wonderful. We first contacted them by email and their follow up with email and phone calls was quick and appreciated. We will recommend them to all our friends and come back when we get another vehicle.